Transperfect

JUNE 28, 2021

“Businesses that ignore how technology is going to change the way people behave will fail.”. That’s an opening statement from our Vice President of Travel and Digital Solutions, Joel Brandon-Bravo , at Travolution ’s 2020 European Summit. In his presentation, Joel explained the current trends of artificial intelligence (AI), how they’re developing, and why it should be part of every business’s strategy – especially the travel industry.

Customer Support 125

Customer Support Customer Service Management Service 125

Automation Anywhere

JULY 2, 2021

Imagine you’re taking a stroll in the downtown area of your city. You’re surrounded by street lamps, traffic signals, bus stops, sidewalks, roads, etc.—everything that makes a city a fully functioning microcosm. Everything you see around you plays an integral role in the city's day-to-day operations, ensuring that citizens who benefit from these items are not inconvenienced as they go about their lives.

Automation 98

Automation Efficiency Design Management 98

Outsource Workers

JUNE 29, 2021

So much of life is about being connected electronically these days, especially with so many of us working from home. It’s possible that we’re spending too much time connected digitally, making it impossible to properly switch off. The thing is, it’s essential for us to disconnect from time to time—to relax and to get better work done. To achieve this efficient disconnect, it’s important to plan accordingly and make sure that you have the tools you need to remain productive.

Efficiency 98

Efficiency Out-Tasking Management Collaborations 98

VXI

JULY 1, 2021

In the 20 th century, global modernization and development would never have happened without telecommunications. Man’s wish to communicate over great distances with great haste was the driving force behind its development. Since the inception of distance communication, there have been many forms of contact and information transfer that have evolved from smoke signals, horns, flags, and drumbeats of old.

Sales 95

Sales Banking BPO Service 95

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Unosquare

JUNE 29, 2021

At Unosquare, we believe that hiring a great team helps make it or break it for your project. Located in Lake Oswego, Oregon, we are a world-class staff augmentation partner ready to help you towards success.

Information Technology 95

Information Technology Nearshoring 95

Automation Anywhere

JUNE 30, 2021

IT operations (IT Ops) is the portfolio of processes and services that belong to the IT department within a business. Typically organized as a separate working group within the IT department, IT Ops is responsible for managing and support the basic technology used by the business's employees for quality assurance (QA) of the technology produced by the IT development team and for managing the infrastructure that all the enterprise’s technology requires to operate.

Robotics Process Automation 97

Robotics Process Automation Out-Tasking Automation Software 97

inDinero

JULY 2, 2021

Automated accounting saves time on, well, counting, and sorting, comparing, and categorizing data. Instead, automating such tasks enables accounting professionals to focus on building scenarios, testing for desired outcomes, and advising business decisions with richer insight. What effect does automation have on accounting processes that we don’t see?

Accounting 81

Accounting Automation Robotics Process Automation Out-Tasking 81

V-Soft Consulting

JULY 1, 2021

Cloud adoption has become mainstream across businesses. As enterprises are developing, they are leveraging cloud technologies to place a significant amount of workload in cloud platforms to bring more value to their employees and customers. When enterprises adopt cloud strategies, there are often challenges such as managing cloud costs, and overspending.

Service 72

Service Management 72

Transparent BPO Outsourcing

JUNE 28, 2021

Clients aren’t from Mars and Customer Care Providers Don’t Have to be From Venus By Scott Newman, CEO, Transparent BPO & Tom Silzell, Managing Partner, CX PartnerSourcre Good relationships just don’t happen. They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they take work. They take a […].

Management 59

Management BPO Customer Service Outsourcing 59

Intelligent Management Inc.

JUNE 30, 2021

There is something about getting a group of people together, whether in a room or at distance, that can lead to time wasting and frustration. Various techniques have been invented to make meetings work, including outlandish methods like getting people to drink a lot of fluid and ending the meeting when someone has to go to the bathroom. This is missing the point.

Out-Tasking 57

Out-Tasking Management 57

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Max BPO

JULY 2, 2021

Every business runs on two critical components: Bookkeeping and accounting. Many companies over the past decade have outsourced these functions to companies and have been benefited with long-term impact on their organizations. A 2018 Client Accounting Services Survey (CAS) revealed that: 80% of businesses that use accounting outsourcing have more time. 79% of the clients stated they would refer their outsourced accountant. 50% say they no longer worry about mistakes. 30% of the companies say tha

Accounting 52

Accounting Outsourcing Service Finance 52

Magellan Solutions

JULY 2, 2021

Magellan Solutions joining the race. By the 1970s , manufacturing companies outsourced manpower to foreign countries. It was a step towards cost-saving measures. Manufacturing businesses found out that they could also outsource some of their functions. They found out that other countries offered lower market prices of the products but were still beneficial for them in the long run. .

Call Center 52

Call Center Outsourcing E-Commerce BPO 52

SEBPO

JULY 2, 2021

We hope to see you at Digiday’s Golf Outing on July 15 th at Galloping Hill /Golf Course in Kenilworth, NJ and we thank you for taking the time to visit and learn more about who we are and how we can help you. SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, media and tech companies. We specialize in ad operations , creative services, quality assurance and data solutions.

Global Outsourcing 52

Global Outsourcing Outsourcing Professionals Outsourcing Government 52

Premier BPO

JULY 2, 2021

The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry. The panic that ensued among flight cancellations, hotel closures, suddenly terminated reservations, and social restrictions; left consumers scrambling for answers and immediate live support, overloading hospitality Contact Centers.

E-Commerce 52

E-Commerce BPO Customer Support Outsourcing 52

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

IBM Business Partners

JULY 1, 2021

CitiusTech is a major healthcare technology and IT services ISV that uses business intelligence analytics, AI and machine learning to help customers reshape the way they deliver healthcare to patients.(1). CitiusTech’s FAST+ solution is designed to help you drive Fast Healthcare Interoperability Resources (FHIR) adoption, use FHIR to enable digital strategies and accelerate CMS interoperability rule compliance activities.

Healthcare 52

Healthcare Analytics Collaborations Automation 52

Magellan Solutions

JULY 2, 2021

Having difficulties choosing the perfect service provider? This Answering Service Comparison will answer all of your questions. Scanning through a plethora of answering services can be time consuming. . But there are just a lot of things to consider before committing to one particular Business Process Outsourcing company. Such as pricing and employee attrition.

Call Center 52

Call Center BPO Service Finance 52

Wirtek

JULY 1, 2021

As 2020 has determined more and more businesses to shift to a more digital way of working, the need for new types of software solutions grew exponentially. But the idea of hiring an experienced software developer was not easy to reach for most companies as they were still unsure how their business would survive in the remote work environment. In this context more than ever, outsourcing played a significant role in allowing businesses to take advantage of the ever-growing changes in technology wi

Software 52

Software Outsourcing 52

Provana

JULY 1, 2021

You’re getting ready to play golf on a fine summer afternoon, but then you get an email about a potential non-compliance lawsuit you’re in. There go your weekend plans! You should have checked on your automated compliance management system.

Automation 52

Automation Management 52

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Simplr

JULY 1, 2021

Why the 2021 season won’t be a “return to normal” as challenges around recruitment, shipping, and customer demand still linger a year after lockdown. ‘Tis the season for CX leaders to start planning for the 2021 holiday shopping season! That’s right. Black Friday and Cyber Monday may be months away, but NOW is the time for online brands to prepare their customer experience strategy for “the most wonderful time of the year.”.

Retail 52

Retail Customer Service Right-Sizing BPO 52

Magellan Solutions

JULY 2, 2021

Get to Know the Top Philippines Call Center Companies that are SME-focused. The Philippines call center companies have been the go-to when it comes to outsourcing needs. Started out with excellent voice services such as customer support services, these companies now offer BPO services. . This top list of call center companies in the Philippines offers BPO services across industry verticals.

Call Center 52

Call Center E-Commerce BPO Healthcare 52

Max BPO

JULY 1, 2021

Mortgage underwriting is simply a process when you submit your application form and the lender takes a deep look at it while measuring your credit worth as well as your financial background in order to determine if you are eligible for taking up a loan. Here we will determine some of the very important steps for mortgage underwriting process: Step 1- Complete your Application for Mortgage.

Insurance 52

Insurance Banking Sourcing Service 52

Transperfect

JULY 1, 2021

Measuring the overall ROI for content is rarely a straightforward process. But there are certainly a few simple steps you can follow to understand how effective your strategy is. Semrush believes 84% of businesses have a content marketing strategy, but only 11% think they have an excellent one. There are some clear links between content strategies and revenue, making particular pieces of content much easier to measure—for example a direct form fill.

E-Commerce 52

E-Commerce Analytics Sales Marketing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

https://www.hcmworks.com/blog

JULY 1, 2021

While contractor compliance may not be the top priority for some businesses, neglecting compliance checks can incur consequences. Not every statement of Works (SOW) is ironclad, and individuals may capitalize on some of the gray areas of classification.

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Magellan Solutions

JULY 1, 2021

Finding Ways For A Pay Per Lead To Work. Pay per sale is sometimes addressed as cost per call leads. But in telemarketing, we refer to it as pay per lead telemarketing. It is a marketing process that pays the owner or publisher of a Website. It is based on the number of sales that are generated from an advertisement. Under this agreement, the advertiser only has to pay for sales generated by the site based upon a prior agreed-upon commission rate. .

Sales 52

Sales E-Commerce Outsourcing Marketing 52

Raya Contact Center

JUNE 30, 2021

Low C-SAT scores, plus high Average Response Time and Turn-Around Time (TAT) were hurting a renowned automaker’s CX before approaching RAYA Customer Experience (RAYA CX) for support. The client’s objectives were to continue boosting their growth rate, depending on a more customer-centric approach, create a more intuitive and friendly customer experience, establishing more insightful communication with their customer base.

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Worldwide Call Centers

JUNE 30, 2021

Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship over the past year, others have built up a pool of post-pandemic cash. In order to maximize share of sales going forward, businesses need to understand that expectations have changed. […].

Call Center 52

Call Center Sales 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Invensis

JUNE 29, 2021

Gone are the days when businesses had huge server rooms to store their data. Modern online firms are quickly shifting towards cloud-based infrastructure to support their growing needs and scale growth effectively. Gartner reports state that in the next 3 years 44.6 percent of small organizations, 33.7 percent of mid-sized companies, and 40.4 percent of […].

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Magellan Solutions

JUNE 30, 2021

Outsourcing Impact Before & After Computers. Outsourcing emerged in the 1950s. But it wasn’t until the 1980s that it began to be seen as an attractive business strategy. The growth of outsourcing in the 1980s was largely driven by the want to focus on core competency. A strategy that was developed in the 1970s. Since then, outsourcing has had a significant and positive impact on businesses.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Influx

JUNE 29, 2021

. Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. All types of scenarios can lead to unexpected spikes, everything from shipping complications to website glitches. Here are three quick tips on how to plan for the unexpected. Watch the video or read on below! . Understand your support buckets.

Customer Support 52

Customer Support Efficiency Management 52

TMS

JUNE 30, 2021

Companies used to rely on traditional advertising campaigns to reach new customers. These days, behavioral targeting is a marketing strategy used by many companies to secure new and current customers. Before the advent of behavioral targeting, it was hard to predict the success of an advertising campaign. Companies would create ads and marketing messages that failed for no apparent reason.

E-Commerce 52

E-Commerce Software Marketing Sales 52

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Design