May, 2022

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Companies Must Prioritize Employee Experience In the Age of Remote Work

Neeyamo

“Having the employees’ first mindset is important because they are the ones who help you put the customers first,” says Adrian Tan – Chief Marketing Strategist at Marketing Sumo, in this episode of Neeyamo’s HR Cookbook podcast. As artificial intelligence (AI) continues to whittle away at the cost of human creators and develop new methods to replace old jobs, the value and need for human touch and employee experience are towering high.

Research 105
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MSFT: Launches MDR And Hops On The Everything-As-A-Service Bandwagon

Forrester Digital Transformation

Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Service 264
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Be Like a Train

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. “Be like a train; go in the rain, go in the sun, go in the storm, go in the dark tunnels! Be like a train; concentrate on your road and go with no hesitation!” – Mehmet Murat Ildan.

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Addressing employee burnout: Are you solving the right problem?

McKinsey and Company

Employers have invested unprecedented resources in employee mental health and well-being. With burnout at all-time highs, leaders wonder if they can make a difference. Our research suggests they can.

Research 142
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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CRN Recognizes Lynn Brading to the 2022 CRN Women of the Channel List

Perficient Digital Transformation

CRN is a prominent channel outlet where five Perficient colleagues were recently recognized on the 2022 CRN Women of the Channel list. This annual list highlights women who are some of the most influential leaders in the channel for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy. We previously celebrated Liza Sisler and Liz Stuart for their accomplishments and recognition on the 2022 list.

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10 climate tech companies to watch in 2022

Airswift

Source: Frame Stock Footage/Shutterstock. Based in different countries, these startups show how new clean technologies are reshaping the market and working towards decarbonizing the planet by 2050. In the past, we've talked about why the new generation of clean technologies, — also referred to as Cleantech 2.0 or climate tech — are more promising than their predecessors.

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More Trending

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What’s Next For The Booming Retail Media Market

Forrester Digital Transformation

Welcome to the retail media boom. In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities. And we don’t see this growth slowing anytime soon. In our just-published forecast, we estimate that retail media ad sales in the US […].

Retail 246
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Turning An E-commerce Accelerator Into a Billion-Dollar Business

The Global Small Business Blog

©iStock/metamorworks Serial entrepreneur Somdutta Singh aimed to carve out a profession of her liking. Born to doctor parents from Kolkata, the first-generation entrepreneur has launched several ventures over the years. “At a very early age, I had decided this was not the life and future I would want for myself. I wanted freedom of choice. I wanted to travel the world and have a better work-life balance.

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Supply chains: To build resilience, manage proactively

McKinsey and Company

Supply chain upheavals show little sign of abating. Companies can address them by reconsidering outdated, short-term strategies and beginning the hard work of building structural resilience.

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CRN Names Liz Stuart to the 2022 CRN Women of the Channel List

Perficient Digital Transformation

CRN recently recognized five Perficient colleagues in their 2022 CRN Women of the Channel list. The annual program honors some of the most influential women channel leaders for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy. We previously celebrated Liza Sisler , partner marketing and alliances director, for her inclusion in the 2022 list and the Power 70 Solutions Provider list.

Jobbing 119
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What Do the Amendments to Australia’s Fair Work Act Mean?

Globalization Partners

Globalization Partners: What Do the Amendments to Australia’s Fair Work Act Mean? In 2009, the Australian government passed the Fair Work Act , which serves to govern the employee-employer relationship in most private workplaces within the country. There are a lot of details to consider, but it works by providing the terms and conditions for employment, as well as detailing the rights and responsibilities of both employees and employers.

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RAYA CX Wins the Best CX and Operational Excellence at CX Live Awards

Raya Contact Center

RAYA CX team receives the award for Best CX and Operational Excellence on our behalf at the CX Live Awards, Middle East 2022! . A big round of applause to every RCXer that puts excellence in every customer experience every day! Our strategy has put operational excellence as the pinnacle of success and so today we celebrate all the teams who made this possible.

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Meet The Analyst Covering Data Storytelling, Data Literacy And Data Leadership: Kim Herrington

Forrester Digital Transformation

Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments. I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations. I empower those at any point in their development journey to be curious, creative, critical thinkers who […].

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Meet 300 Visionaries Who Have Transformed Business and Society

The Global Small Business Blog

©iStock/Helin Loik-Tomson While the ongoing global pandemic and the Russian invasion of Ukraine have taken a toll on the European market, these 300 honorees remain positive : Some 80% of listees believe the European economy is ripe for entrepreneurship, and collectively they’ve raised more than $2 billion in funding for their ventures—more than double the amount raised by last year’s honorees.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Quantum computing just might save the planet

McKinsey and Company

Exponentially more powerful machines could make possible major reductions in emissions, putting the goal of limiting global warming within reach.

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Liza Sisler Recognized on 2022 CRN Women of the Channel and Power 70 Solutions Provider Lists

Perficient Digital Transformation

CRN is the voice of the channel and helps solutions providers make the best, most strategic and well thought out decisions for their organizations. The annual CRN Women of the Channel list honors some of the most influential women leaders for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy. READ MORE: Five Perficient Colleagues Recognized on CRN Women of the Channel List.

Sales 119
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Green tech: How does a skilled workforce help improve power reliability?

Airswift

Source: Frame Stock Footage/Shutterstock. High-quality talent plays a vital role in developing a more reliable clean energy future for the economy. As we see more efforts by nations to reduce carbon emissions above pre-industrial levels, the more the energy industry is being transformed.

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The importance of impactful customer service training

Influx

Customer service training is an essential part of creating and maintaining a successful customer service team. In fact, 91% of customers agree that a positive customer service experience makes them more likely to make another purchase (Salesforce). Quality customer service training is vital because positive customer experiences drive the long-term success of a business.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Knowledge Worker Autonomy And It’s Impact On The Employee Experience

Forrester Digital Transformation

As organizations continue efforts to perpetually reduce costs, knowledge worker productivity becomes a key focus. Specifically this means giving knowledge workers the ability to work on their own without assistance from other knowledge workers. Done well, this is autonomy. Done poorly, it can be difficult to know what to do, how to do it, and […].

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Finding Global Brand Desirability

The Global Small Business Blog

©iStock/Nattakorn Maneerat Finding global brand desirability, according to Lisa Shiqi Yu, Genlab CEO and former digital transformation head of L’Oreal China and Elijah Whaley, VP of Marketing at Gainfluence, comes from combining superior product quality with defining your brand purpose, delivered through extraordinary customer experiences. When it comes to long-term brand building, the local beauty brands can learn a lot from foreign brands.

Marketing 201
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Digital transformation on the CEO agenda

McKinsey and Company

Successful digital transformations may not be as elusive as you think. The best CEOs know up front what success looks like—and what stands in their way.

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Five Perficient Colleagues Recognized as 2022 CRN Women of the Channel

Perficient Digital Transformation

Perficient is a dynamic, driven organization that challenges, champions, and celebrates our people. Today, we are excited to announce that CRN® , a brand of The Channel Company, has named five Perficient colleagues to its esteemed 2022 Women of the Channel list. Liza Sisler, partner marketing and alliances director. Lynn Brading, global alliance director.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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WEEKEND LINK ROUNDUP | Data Security Compliance at Open Access BPO

OpenAccess BPO

PCI DSS | Open Access BPO Secures PCI DSS Certification With Payment Card Industry Data Security Standard certification from the PCI Security Standards Council, Open Access BPO assures information security for every customer transaction. GDPR | Open Access BPO Achieves GDPR Compliance General Data Protection Regulation compliance means seamless data security and access for customers. […].

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RAYA CX Q1 2022 Earnings: Note from the CEO

Raya Contact Center

RAYA CX Q1 2022 earnings report has been published. Our CEO, Ahmed Refky stated, I’m pleased to see year-on-year growth across all figures, recording a 37.9% increase in revenue YoY, a 43.3% increase in EBITDA YoY, and a +200% increase in net profit YoY. Our solid results are a testament to the success of our strategy and digital transformation journey!

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Data Clean Rooms Add Complexity To The Data Deprecation Conundrum

Forrester Digital Transformation

The flurry of changes in the advertising and marketing ecosystem driven by cookie and ID deprecation, rising walled gardens, and privacy-preserving measures, has B2C marketers scrambling for solutions to help them develop data-driven marketing strategies. Amidst all the changes in the ad ecosystem, we are seeing the emergence of a new tool with the promise […].

Marketing 246
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Is Your Business Export Ready?

The Global Small Business Blog

©iStock/lemono Want to grow your business beyond borders? Here's a sample of how Michigan Small Business Development Center determines if a business is ready for export. We provide an early export online assessment to determine where your company is in starting the export journey. We've developed an online training module packed with resources to help businesses explore and get a better grasp of what's involved in getting their company involved in exporting.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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State of Fashion Technology Report 2022

McKinsey and Company

As technological innovation accelerates, fashion companies have an opportunity to serve customers better while also creating a more efficient, responsive, and responsible business.

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Optimizely Page Publish Options – Do’s and Dont’s

Perficient Digital Transformation

Page Publish is the most basic feature of a CMS. This is what makes our content visible to the world. Episerver CMS (now known as Optimizely Content Cloud) too has the feature and some more flexibility built around it to aid our content authors. There’s the usual page publish, where you hit a button and its out there. And there is also capability to schedule a page publish so its open to the world at a specific time in future, without needing manual intervention.

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How Augmented Intelligence is Different From Artificial Intelligence

V-Soft Consulting

Technology is used for almost everything, be it work, entertainment, or lifestyle. From Jarvis of the Marvel Universe to the Metaverse of the real world, we have seen rapid progress in technology. Automation has always fascinated humankind, and a handful of options have enabled business enterprises to automate their processes such as Artificial Intelligence and Intelligence Augmentation.

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How to Migrate to the Azure Cloud Platform: 4 Simple Steps

Auxis

Surging online demands, remote work, and a need for better resiliency have companies scrambling to become more elastic digital workplaces. Understanding how to migrate to the Azure cloud platform is vital to achieving the unparalleled agility, faster time to delivery, 24/7 redundancy, attainable cost efficiencies, and enhanced opportunities for innovation that enterprises need to thrive in the modern business environment.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.