Magellan Solutions

OCTOBER 8, 2015

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or make inquiries about the offered cruises. That said, customer support plays a vital role in creating wonderful experiences for cruise guests.

Call Center 61

Call Center Offshoring Sales Customer Support 61

Magellan Solutions

OCTOBER 26, 2015

Qualifying and generating leads plays an integral role in retaining and expanding a company’s client base. This helps keep the business sustainable in the long-term. That said, lead generation is a challenging that requires the involvement of a reliable call center with professional staff. While there are companies that have in-house lead generation teams, the task is commonly outsourced to external call centers.

Service 60

Service Call Center Sales Outsourcing 60

Magellan Solutions

OCTOBER 12, 2015

Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.

Call Center 58

Call Center Outsourcing Customer Support Research 58

Magellan Solutions

OCTOBER 7, 2015

Infomercials are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomercial call center comes in. An infomercial is a feature-length commercial for a product that prominently displays a website or number through which the target audience can make queries and transactions.

Call Center 58

Call Center Outsourcing Sales Offshoring 58

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

OCTOBER 1, 2015

The outsourcing industry loves the Philippines. There are a number of reasons why. Recently lauded as the world’s second fastest growing economy, the Philippines attracts more and more startups with its booming outsourcing industry. The country has been undertaking an important role for the efficient and sustainable expansion of startups through giving them access to offshore talent, according to an article recently published on Harvard Business Review.

Outsourcing 45

Outsourcing Offshoring Data Entry Labor Costs 45

Magellan Solutions

OCTOBER 18, 2015

Touch is a powerful tool in building trust. In today’s virtual world, we tend to forget sometimes that we are humans who are in need of human touch. Scientifically speaking, touch releases oxytocin—a brain chemical which affects trust behaviors. While physical touch helps build relationships, businesses nowadays tap virtual touch as a strategy in making personal connections with their customers.

Call Center 40

Call Center Outsourcing Data Entry Right-Sizing 40

Magellan Solutions

OCTOBER 16, 2015

Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. What’s more is that 79% of them would rather have a phone conversation with an agent even if there are other channels for support, like live chat and delayed response emails. 69% of customers would also consider making online phone calls if they didn’t have the option to have old-fashioned phone conversations with br

Call Center 58

Call Center Outsourcing Offshoring Insurance 58