The Global Small Business Blog

SEPTEMBER 8, 2021

©iStock/metamorworks According to Xero, building a fast-growing but sustainable business means consciously managing our environmental impact, helping to build thriving communities, and cultivating an engaged workforce. That’s why Xero introduced an environmental sustainability program called Net Zero @ Xero and since 2019 has been committed to carbon neutrality, offsetting 100% of their global organization’s scope 1, 2 and 3 greenhouse gas emissions across owned and operated businesses in Austra

Management 273

Management 273

Forrester Digital Transformation

SEPTEMBER 30, 2021

As we prepare to kick off Predictions 2022 on Tuesday, October 26, we reviewed our predictions for 2021. The punchline: We got it mostly right. And we missed a few too. Here’s a look at the biggest hits and misses from our predictions for 2021.

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Groove Technology

SEPTEMBER 30, 2021

E-learning project outsourcing is a wise decision for various reasons, not the least of which is that you will receive a high-quality and professional training course. Your course can also include the most up-to-date technical and interactive features. Furthermore, it will be designed to maximize your return on investment. E-Learning Project Outsourcing Is A Wise Decision For A Variety Of Reasons.

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Project Outsourcing Outsourcing Design Research 246

McKinsey and Company

SEPTEMBER 30, 2021

Over the next decade, the fully tech-enabled insurer will bear little resemblance to today’s organization. Five trends, individually and in combination, will have a seismic impact.

Insurance 143

Insurance Service 143

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Transperfect

SEPTEMBER 14, 2021

The travel industry has arguably been one of the worst affected industries during the pandemic. But now, things are looking up for businesses as more and more people start to travel. Businesses will need to shift their digital marketing strategies in response to these new trends. Here are the top three digital marketing trends in the travel industry and how to respond to them strategically.

Marketing 132

Marketing Service 132

Perficient Digital Transformation

SEPTEMBER 27, 2021

Perficient is comprised of the best and brightest people in the business, many of whom are female leaders making strong contributions across our business. Our Women in Tech Employee Resource Group (ERG) provides the opportunity for women and allies at each stage of their career the chance to work alongside and collaborate with leadership across Perficient, as well as cull their own professional skills.

Co-Sourcing 119

Co-Sourcing Management Collaborations Jobbing 119

Forrester Digital Transformation

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started. The buzz was noticeable, although visitor number were […].

Management 246

Management Government Automation 246

Groove Technology

SEPTEMBER 21, 2021

With tech startups mushrooming like never before, industry experts predict there will be more than a million software companies in the world within the next 10 years. Nearly 50% of these businesses are tightly concentrated in Western European and American cities. Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce.

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Offshoring Software Service E-Commerce 246

McKinsey and Company

SEPTEMBER 16, 2021

Industrial manufacturing levels in the United States have been falling for decades, but process innovation is gaining steam and could reinvigorate this struggling sector.

Manufacturing 145

Manufacturing 145

Automation Anywhere

SEPTEMBER 10, 2021

In the blog, we’ve talked about employing intelligent automation (IA) to automate the front office, the back office, the factory, the warehouse, and so on. But we haven’t talked that much about the top office—the C-suite. What’s the relationship of that senior tier of management to intelligent automation that combines Robotic Process Automation (RPA) and artificial intelligence (AI)?

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Automation Robotics Process Automation Human Resources Out-Tasking 119

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

SEPTEMBER 24, 2021

Healthcare payers and providers share common goals: improve population health, reduce healthcare costs, and elevate both consumer and their care team experiences. Achieving these goals requires operational efficiency and business insights. When implemented together, intelligent automation and advanced analytics can help you streamline processes and illuminate paths toward better care.

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Healthcare Efficiency Analytics Reduced Costs 116

The Global Small Business Blog

SEPTEMBER 18, 2021

©2021 Laurel J. Delaney. All rights reserved. "Never stop trying. Never stop believing. Never give up. Your day will come." – Mandy Hale.

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Forrester Digital Transformation

SEPTEMBER 28, 2021

Banks and other financial services firms always ask: “What are the others doing?” They leverage the answer to this question to assess their overall strategic position, compare their key challenges with those of others, and plan for the transformation of their application landscape to a more powerful customer-centric approach. Source: Financial Services Firms Have Solid […].

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Service Banking Sourcing Information Technology 246

Groove Technology

SEPTEMBER 12, 2021

Software Quality Assurance (SQA) is an important part of successful software development. In addition to meeting general project requirements, your development team must meet certain technical quality standards that the software development industry relies on. Ensuring these standards are comfortably but rigorously met is what requires software quality assurance.

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Software Out-Tasking Engineering Design 246

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

McKinsey and Company

SEPTEMBER 15, 2021

Employers benefit when they help employees to prioritize mental wellness, thereby reducing the stigma of mental-health issues, addressing disparities in their incidence and treatment, and providing support through formal structures and programs.

Healthcare 143

Healthcare Service 143

Globalization Partners

SEPTEMBER 29, 2021

The allure of today’s coworking spaces is hard to describe. Walk into any such space, and you’re greeted with a unique kind of exhilaration. Professionals clad in comfortable jeans do some of their best work, leaning back on teardrop hanging chairs or sitting perched on barstools surrounding large, shared tables. Most spaces are loud and vibrant, with bright colors and eclectic fixtures that follow a central theme.

E-Commerce 105

E-Commerce Flexibility Payroll Jobbing 105

Perficient Digital Transformation

SEPTEMBER 22, 2021

In the first blog article of this series I wrote about my own recent healthcare journey. After undergoing lifesaving lung surgery, there I was: in a hospital bed, grateful to be alive and recently off my ventilator — shades of the film “Alien” if you’ve never had the pleasure. And all I had on my hands was time. Time to think. Time to observe. (Also, time to despise urinal bottles.).

Healthcare 116

Healthcare Service Design 116

Max BPO

SEPTEMBER 26, 2021

Product data entries and their role in increasing business profit. Many business owners are attempting to increase their profit margins by creating online storefronts. However, as time has passed, a great number of e-commerce stores have opened, creating competitive pressure among them. To grow their business, e-commerce stores are keen to retain strong relationships with existing customers and recruit new ones.

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Data Entry E-Commerce Service Manufacturing 105

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Management

Forrester Digital Transformation

SEPTEMBER 29, 2021

In the Forrester/InfoWorld Enterprise Architecture Awards competition, we look for the most dramatic stories of EA’s strategic leadership and concrete business impact. The winners of the 2021 Forrester/InfoWorld Enterprise Architecture Awards show a close focus on business results with a particular eye to enabling innovation across the enterprise plus an agile approach to technology implementation. […].

Government 246

Government 246

Transperfect

SEPTEMBER 13, 2021

Did you know that 91.3% of American households have access to at least one vehicle? Having a car is a staple of the American dream. Add in all the technological advances the automotive industry has made in the last decade, and the value increases that much more. These luxuries have the ability to improve our lives on the road. While we’re not quite at the stage of flying cars , there are still several stellar innovations that have emerged in the industry.

Design 105

Design Government Engineering Efficiency 105

McKinsey and Company

SEPTEMBER 14, 2021

Meat made without animals could become as normal as electric cars and music streaming, says Josh Tetrick, cofounder and CEO of cultivated-meat company Eat Just, Inc.

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Immedus

SEPTEMBER 28, 2021

Arguably there is no more central issue in global payroll than compliance. While adhering to these regulations can present a challenge, the ultimate gain is the assurance of trust and protection of personal information. A trust that is an essential building block for developing employee loyalty. Payroll is after all responsible for making sure that people receive the correct pay and on time- a challenge that is getting more difficult with payments fraud on the rise.

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Payroll Regulations Administrative Marketing 105

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Perficient Digital Transformation

SEPTEMBER 28, 2021

We are excited to announce that we’ll be sponsoring and speaking at inRiver’s PIMpoint Digital 2021 from October 5-7, 2021. As a proud inRiver partner with several years of product information management (PIM) experience, we’re ready to join in on this event and conversation around this year’s theme, Opening the Digital Front Door. . Attendees will learn more about key processes and technologies used to attract new business and deliver exceptional experiences, as well as engagement intelli

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Management 115

Automation Anywhere

SEPTEMBER 3, 2021

While some workers can’t wait to return to the office, others are not so enthusiastic. And some are downright worried. Why? It’s been a year and a half of working away from colleagues and a structured environment. Some workers wonder if they can easily transition back to the in-person, more scheduled office culture and processes. Intelligent automation can help.

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Robotics Process Automation Automation Research Jobbing 105

Forrester Digital Transformation

SEPTEMBER 29, 2021

One of the biggest challenges of being a security industry analyst is finding when and how to define new market segments. We both had to do this recently — Jeff with managed detection and response and Allie with extended detection and response (XDR). The most common question we get from security vendors confused as to […].

Marketing 246

Marketing Management Cybersecurity 246

Simplr

SEPTEMBER 1, 2021

Move over CSAT and NPS. There’s a new CX metric that’s outshining these two metrics that have long served as the industry’s North Star. We’ve all heard of customer satisfaction (CSAT) and Net Promoter Score (NPS) as critical CX metrics to track. But customer service leaders are shifting to a new metric that is more accurate when it comes to predicting customer loyalty: Value Enhancement Score (VES).

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Customer Service Service Automation Research 103

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

Sourcing

McKinsey and Company

SEPTEMBER 22, 2021

Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders who take bold action can make a decisive difference in sustainability.

Government 135

Government 135

Immedus

SEPTEMBER 14, 2021

We talk a lot on this blog about the critical role payroll plays within every organization, no matter the size. It is, after all, responsible for making sure that the company is not only in compliance with statutory regulations but also responsible for making sure people get paid. Money that is used to feed, clothe and pay essential bills. While the work of payroll professionals is recognized during national events such as National Payroll Week and Global Payroll Week , most of the time, they g

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Payroll Management Research Accounting 104

Perficient Digital Transformation

SEPTEMBER 29, 2021

In the first article in this series , I wrote about my recent healthcare journey and how it lined up (and didn’t) with the strategic advice we give our healthcare clients. In part two of the series , I discussed the importance of an outstanding consumer experience — not just the digital experience — and how it’s more important than ever in an age when consumers can be more informed about their choices for healthcare.

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Healthcare Jobbing Marketing Service 115

Balbelforce

SEPTEMBER 15, 2021

Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively. Here are 13 tips to give your call center training program a boost. 13 Call Center Training Tips. #1 Start training early.

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Call Center Customer Service Service Automation 102

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting