April, 2021

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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

Growing your business goes hand in hand with ensuring that the best, fastest, and most efficient customer experience. To ensure growth at a fraction of the cost, outsourcing your call center needs is an efficient method. It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1

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Applying AI for Good | Automation Anywhere

Automation Anywhere

Despite the air of mystique that has always surrounded artificial intelligence (AI), as with all technologies, AI is just a tool. It can be used for good or ill, depending on the intent and skill of the user. For good or ill, AI is here to stay. After an economically tumultuous 2020 due to the pandemic, businesses are increasing their investments in advanced technology at a rapid pace.

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Outsourced Shuttle Services: The New Normal of the Shuttle Bus Experience

Future of Digital Sourcing Outsourcing

Outsourced Shuttle Services: The New Normal of the Shuttle Bus Experience. Related news: How Energy Performance Contracting Creates Savings The COVID-19 pandemic has changed the parking and transportation industry in countless ways. Corporate offices once filled with hustle and bustle have mostly turned into ghost towns, resulting in a significantly decreased need for shuttle and transportation services.

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Latest Digital Transformation Technologies and Challenges Discussed by support.com CTO

MicroAgility

Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What is QA testing?

Unosquare

Quality assurance plays a critical role in the success of any software project. We know that every development process looks a little different, but one thing is clear. QA and testing are an absolute must, and while at times used interchangeably, these concepts are not the same. Are you trying to make sense of all things QA and testing? We've got you covered.

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SEBPO Named To IAOP’s 2021 Global Outsourcing 100 List For The Seventh Time

SEBPO

Recognized as a full star recipient in all judging categories. Marlton, NJ – April 12, 2021 — SEBPO, a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, today announced that it has been selected for The 2021 Global Outsourcing 100 list by International Association of Outsourcing Professionals (IAOP ® ).

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Helping Knowledge Workers Automate

Automation Anywhere

Everyone knows that automation takes productivity to the next level. It's also apparent there are plenty of options of automation technology available. What is not so obvious is identifying which technology to use to get the maximum benefit from automation, especially for knowledge workers. Process automation When Henry Ford introduced the assembly line in 1913, he defined the car manufacturing process as a sequence of specific tasks.

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Scale Performance and Reduce Cloud Costs with AWS Auto Scaling

V-Soft Consulting

The aggressive adoption of digitalization has necessitated enterprises to scale resources and computational capacities to meet dynamic business requirements. Here is where cloud technology evolved as a game-changer. One of the prime capabilities that stands out is auto scaling. Auto scaling is one of the prime capabilities of cloud technology that dynamically and automatically scales the computational capacities and resources based on business needs.

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Outsourcing

Worldwide Call Centers

Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by hiring the right agency to […]. The post Outsourcing appeared first on WCC Home.

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Why and how multinational companies should do business in Saudi Arabia?

Mercans

What multinational companies should know about doing business in KSA. Although it’s not necessarily the right time for companies to expand abroad, open new offices, or explore new markets, the latest reforms in Saudi Arabia (KSA) have spotlighted growing opportunities in this market, unique in the Middle East. The latest UN Conference on Trade and Development’s Report highlights the positive performance of foreign direct investments in Saudi Arabia while labor and immigration regulat

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Big Data Analytics Lead the Digital Revolution

Serigor Inc

The increasing deluge of data, whether it is structured, unstructured, or raw data with huge volume or velocity, is leading enterprises to digitize their business-critical processes. CIOs need to focus on the concept of harnessing organizational data to add business value. They can achieve it with the help of the implementation of Big Data Analytics for faster intelligent decision-making.

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Agile/ Waterfall Hybrid: The Best Methodology for Software Development

WebCreek

Everyone wants to build a better mousetrap. In fact, progress is hinged upon humanity’s drive to improve, invent, and inspire. As the forerunner of this innovation, the IT sector prides itself on the consistent creation of more efficient and effective tools for all industries. So, what’s the best methodology for this development? The most popular software creation strategies include Waterfall and Agile– each with their advantages and drawbacks.

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5 Bots to Improve Customer Service

Automation Anywhere

Customers contacting a call center want the best possible service experience. But they don’t always get it. And that can affect a business’s reputation and bottom line. It’s not enough to just have a good product. To survive, a business must also offer good service during and after the sale. According to Zendesk, “roughly 50 percent" Even loyal customers will only take so much before switching.

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Why AIOps is Important for Businesses of the Future

V-Soft Consulting

With rapid digital transformation, most businesses today have adopted or are in the process of adopting technologies to keep pace with the rapidly changing technology landscape. New technologies and solutions such as hybrid or multi-cloud infrastructure increase complexities and challenge traditional IT strategies which may no longer be able to handle the issues arising out of digital transformation.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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What Needs to Be Included in Your Nonprofit’s Balance Sheet (AKA Statement of Financial Position)

inDinero

The word “nonprofit” is a bit of a misnomer. Charitable organizations may not pursue financial gain above all, but that doesn’t mean they don’t need funding to operate or further their cause. Indeed, without surplus revenue, a nonprofit can’t grow or scale its mission. And no organization can afford to ignore the financial realities of the world we live in.

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10 Tips For Scaling Agile Software Development

Unosquare

Agile is more popular than ever and implementing it is quickly becoming a key to success for software development projects. However, scaling your agile processes can be overwhelming, especially if you don’t know where to start.

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8 Reasons Why a Data Analytics Project Could Fail

Serigor Inc

1. Non-essential data causes a lot of trouble later. Be it industry leaders or subject matter experts, the wave of data analytics has caught everyone’s attention. Everyone wants to make the most of this technology and, therefore, captures all organizational data. But for data modeling and analysis such as a data lake or data warehouse, this data needs to be properly inserted into an environment.

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The Google Cloud Platform: Cloud Function vs App Engine vs Compute Engine

Jonajo Blog

Nowadays, The Cloud is a promising technology, and most frequently adopted as a solution for the issues of traditional infrastructure. For instance, the cloud offers flexibility in terms of cost savings that is not available in a traditional infrastructure. With the cloud, you only pay for what you use. That means you don’t pay for anything you don’t need, or simply don’t use.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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A+ Accelerators Deliver Just-in-Time Solutions for RPA Success

Automation Anywhere

You’ve hit a roadblock on your Robotic Process Automation (RPA) journey—a challenge you’re not sure how to overcome. You may want to discover and prioritize the appropriate business processes to automate, shore up an unstable process automation, or jumpstart a sluggish deployment. Perhaps, you want to prepare your Enterprise 11 bots for migration to Automation 360 (formerly known as Enterprise A2019 ).

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Using RPA to Overcome Challenges in Banking

V-Soft Consulting

The banking and financial industry are required to continually evolve to compete in a sector with high-security needs and digital-first customers. As fintech companies becoming mainstream players, banks must consistently improve their services and provide a good customer experience to meet the competition. They are also required to cut down costs and increase productivity even if skilled resources are scarce.

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Save Money with These 8 Empowering Questions About Your Business’s Budget

inDinero

Be honest. Did you dream about being “in the black” at fiscal year-end when you started in business? And, now? You’ve got a going concern, and yet, you find yourself back at the drawing board with your business budget. Do not worry. Business budgeting is a critical skill that inDinero’s outsource accounting team can take off your plate today. You may be wondering, how do fractional accountants make budgeting look so easy?

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Customer Service

Worldwide Call Centers

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. Moreover, it is critically important for organizations to give their customer service team the power to make decisions without […].

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Some Major Roles and Responsibilities of Scrum Master

Serigor Inc

What is a Scrum Master? A Scrum Master holds a position that’s relatively narrow in scope, yet extremely broad in influence throughout any organization. In practice, however, a Scrum Master is working behind the scenes and is not involved in product ideation or strategy. They work more as a conduit between product/line-of-business owners and development teams as a project manager.

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The dangers of online water cooler moments

Talent Management Strategy

The phrase “water cooler moments” is used as a short-cut, catch-all phrase to represent the casual camaraderie we look for in our workplaces. These are characterised by serendipitous feel-good banter, and more personal types of casual discussions around daily news, Size matters Usually a water cooler group would be limited to small number of colleagues… The post The dangers of online water cooler moments appeared first on Dorothy Dalton.

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Choosing a SaaS Technology Partner for Enabling Change Management

Automation Anywhere

Companies across industries and the world are adopting the software-as-a-service (SaaS) computing model for work, including those that employ Robotic Process Automation (RPA). Organizations that choose a cloud-native RPA solution enjoy many benefits , including intelligent process automation in the cloud with a minimal total cost of ownership (TCO).

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Case Study: Conference Room Management Mobile App

V-Soft Consulting

Mobile applications are responsible for handling multiple tasks, making work easier for the workforce, and decreasing employee workload. This allows employees to focus on other crucial tasks. V-Soft Digital worked with a leading Information Technology company to develop a mobile application that would enable employees to book conference rooms remotely, greatly reducing employee frustration.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Do You Need A Change Agent Network Role For Successful Technology Implementations?

MicroAgility

As time marches on and organizations grow, there is often a need for businesses to introduce new technologies to support expansion, improve efficiencies, reduce costs, and keep remaining competitive. But achieving successful adoption of new technology is not always easy. Organizations have to select persons that can help lead the successful implementation of this change.

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Customer Support Metrics

Worldwide Call Centers

Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the performance of your support team […]. The post Customer Support Metrics appeared first on WCC Home.

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How Digital Transformation Builds the Future of Call Centers

Invensis

Modern customer demands soar sky-high! They need customized and quick support through every digital channel. Additionally, they want all channels to be connected well. So, call center innovation ideas to call for a unified 360-degree communication approach that simplifies customer engagement. A successful call center uses digital tools to solve customer issues like call […].

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Where Is The Best Call Center Philippines Agents?

Magellan Solutions

Where are the best filipino call center agents found? The Philippines is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.