Everest Group

MAY 23, 2025

Trade-offs of Global Roles in GCCs involve balancing cost efficiency with strategic control, local agility and talent availability with capability depth.

Marketing 130

Marketing Efficiency Global Business Services Shared Services 130

Everest Group

MAY 30, 2025

In our previous blog, “ Disrupting the Core by 2030: Enterprise Vision Driving Demand for Agile, Collaborative Core Banking Platforms ,” we discussed the big opportunity in core banking modernization. We emphasized how rising customer expectations, real-time service demands, and regulatory shifts have elevated core banking from a back-office agenda to a strategic imperative.

Banking 130

Banking Analytics Collaborations Efficiency 130

Premier BPO

MAY 30, 2025

New technology should empower your team, streamline processes, and fuel growthnot add complexity. Yet, research shows that nearly 70% of technology rollouts fall short of expectations. 1 Why? Often, its due to a lack of alignment between the rollout plan and the organizations needs, poor change management, or missing key IT rollout strategies. “Technology is best when it brings people together.” Matt Mullenweg At its core, technology implementation is more than just deploying new sys

Co-Sourcing 130

Co-Sourcing Collaborations Sourcing Automation 130

Offshore India Data Entry

MAY 26, 2025

Offshore BPO outsourcing has become a key strategy for businesses looking to maintain reduced expenses while achieving high-quality operations. With the substantial impacts of globalization and digital transformation, companies can now acquire talent from the workforce of various BPO companies from different countries at a fraction of the cost of hiring locally.

BPO 52

BPO Outsourcing Service Offshoring 52

Speaker: Anise Wiley-Little

In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or

Human Resources

Groove Technology

MAY 10, 2025

Software development outsourcing services refers to the practice of hiring an external team or third-party provider to develop and maintain software products. This includes tasks such as app development, system upkeep, and quality assurance, allowing businesses to focus on core operations while leveraging specialized expertise. The outsourcing sector is thriving, with the IT outsourcing market expected to grow from $617.69 billion in 2024 to over $800 billion by 2029.

Software 100

Software Outsourcing Service Offshoring 100

Obobo

MAY 12, 2025

Managing supplier risks is a crucial aspect of ensuring operational continuity and mitigating potential vulnerabilities in business operations. Vendor risk assessment templates offer a standardised approach to evaluating and managing risks associated with suppliers. These templates simplify the process, ensuring comprehensive and efficient assessments that support robust supplier risk management strategies.

Risk Management 52

Risk Management Risk Management Management Cybersecurity 52

SSON

MAY 22, 2025

About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities Research & Analytics Metric Benchmarker City Cube Shared Services Atlas Research Insights Reports Intelligent Automation Universe Events Con

Shared Services 52

Shared Services Global Business Services BPO Outsourcing 52

Perficient Digital Transformation

MAY 27, 2025

In the ever-evolving world of content management systems (CMS), there are many options to choose fromWordPress, Joomla, Drupal, and others. But for developers who love clean code, flexibility, and control, October CMS stands out as a modern, elegant solution built on the popular Laravel PHP framework. What is October CMS? October CMS is an open-source, free CMS that makes web building easier without compromising power or flexibility.

Engineering 52

Engineering Flexibility Accounting Management 52

Vilmate

MAY 26, 2025

Every year, Google I/O sets the tone for where digital technology is headed. For developers, engineers, startups, and anyone tracking the evolution of AI, its become a cant-miss event. This year, the spotlight shifted to generative AI, user experience, and new opportunities across mobile and cloud platforms. But Google didnt just share updates it reimagined how AI fits into products used by billions of people.

Out-Tasking 52

Out-Tasking E-Commerce Design Nearshoring 52

Everest Group

MAY 19, 2025

Managing General Agents (MGAs) are expanding rapidly as carriers’ delegate underwriting and distribution to agile, tech-forward partners. Their asset-light model lets them penetrate niche and hard-to-place risks, but it also creates distinct operational needs: large MGAs wrestle with data integration and real-time portfolio oversight, while small and mid-size players seek scalable infrastructure and carrier capacity.

Insurance 130

Insurance Management Service Administrative 130

Advertiser: Paycor

AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!

Automation

Obobo

MAY 7, 2025

Vendor risk assessment is an essential process for businesses aiming to ensure operational continuity and mitigate potential disruptions caused by third-party vendors. This process evaluates the risks associated with suppliers, from compliance and financial stability to operational performance. Through structured assessments, businesses can make informed decisions, safeguard their supply chains, and build stronger vendor relationships.

Risk Management 52

Risk Management Risk Management Management Collaborations 52

Zinnov

MAY 19, 2025

Despite AI’s proven potential, most enterprises struggle to move from experimentation to scale. The roadblocks? Fragmented data, outdated systems, talent gaps, and lack of governance. This report uncovers how Global Capability Centers (GCCs) in India are stepping up – evolving into AI Centers of Excellence (COE) that power Enterprise transformation, accelerate adoption, and lay the groundwork for strategic autonomy.

Government 52

Government Engineering 52

Groove Technology

MAY 11, 2025

Software development staff augmentation is an outsourcing model that helps businesses access specialized expertise without long-term commitments. Companies can quickly scale teams for short- and long-term projects by collaborating with external professionals. This flexible model eliminates recruitment and training costs while providing access to top-tier talent.

Software 130

Software Right-Sizing Reduced Overhead Flexibility 130

Perficient Digital Transformation

MAY 19, 2025

Being a developer and especially a JavaScript developer, we have come across the concept of Arrays more than we can say of. They are the must for storing ordered collections of items and we have various methods to manipulate those collections. But then ES6 came into town and became the hero and introduced us with Set. So, whats the difference? Why do we need Set when we already have Arrays?

Efficiency 52

Efficiency Design 52

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

Nearshoring

HGS Careers

MAY 13, 2025

What Is Business Process Outsourcing and How Does It Work? In the modern business environment, companies continually seek ways to improve efficiency, reduce costs, and focus on their core operations. One strategy that has gained significant traction is business process outsourcing (BPO). But exactly what is BPO, and how does the BPO industry work in today's fast-paced business world?

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Labor Costs 52

Everest Group

MAY 9, 2025

Matters requiring immediate attention from GBS/GCC leaders: In 2022, I examined how geopolitical flashpoints, like Russias invasion of Ukraine, can ripple through the global services industry in ways were often unprepared for. Back then I also flagged IndiaPakistan as another region to watch. That piece is worth revisiting: Will Ukraines Invasion Have a Domino Effect on Other Geopolitical Equations?

Service 130

Service Nearshoring Out-Tasking Global Business Services 130

Obobo

MAY 26, 2025

Efficient supplier management is critical for achieving operational excellence and maintaining competitive advantage. A supplier scorecard template provides a structured way to evaluate vendor performance, ensuring alignment with organizational goals. Whether tracking supplier performance metrics or using a vendor scorecard template in Excel, these tools simplify decision-making and enhance supplier relationships.

Automation 59

Automation Efficiency Design Analytics 59

Zinnov

MAY 21, 2025

Walk into your favorite coffee shop, and chances are the barista already knows your order. Over time, familiarity turns into trust. Trust turns into influence. Eventually, you stop looking at the menu, they just know what works for you. That’s the journey Global Capability Centers (GCCs) have been on. From operational outsiders to deeply integrated partners.

Marketing 52

Marketing Right-Sizing Government Engineering 52

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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

inDinero

MAY 30, 2025

The total number of venture deals declined in Q1. With funding getting tighter and tighter, itll pay to review what theyre looking for before you start reaching out. Every startup owner dreams of a Series A. But before you get there, youve got to survive the early stages. However, indinero fractional CFOs specialize in helping startups raise major funding rounds.

Jobbing 52

Jobbing Marketing Accounting 52

Perficient Digital Transformation

MAY 6, 2025

In this post, Ive listed the most commonly used Sitecore PowerShell commands for content migration. This blog continues from my earlier post: Sitecore XM Cloud Content Migration: Plan and Strategy. During migration, we created several PowerShell scripts to extract data from the legacy database to CSVs. We then used those CSVs to import content into XM Cloud instances.

Sourcing 52

Sourcing 52

McKinsey & Company

MAY 6, 2025

National productivity growth is a matter of few firms taking bold strategic action rather than millions of firms raising efficiency.

Efficiency 91

Efficiency Research Retail 91

Airswift

MAY 27, 2025

Can a recruitment agency that doesnt specialise in my industry understand what I need? Choosing the right recruitment partner can make or break your hiring results. A good agency can save you time, reduce hiring risk, and open doors to talent you might not find otherwise.

Management 52

Management 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Obobo

MAY 14, 2025

Supplier scorecards are invaluable tools for businesses seeking to enhance supply chain efficiency and supplier relationships. By providing measurable performance metrics, these scorecards enable organizations to evaluate and track supplier performance, ensure compliance, and drive continuous improvement. Additionally, supplier scorecard software streamlines the entire process, offering actionable insights and automating data management.

Supply Chain Management 52

Supply Chain Management Management Collaborations Software 52

V-Soft Consulting

MAY 26, 2025

Salesforce is a leader in customer relationship management solutions. Its tools help businesses of all sizes improve their operations. Though it is extremely customizable, it is not a one-size-fits-all product, as each business has its own set of requirements.

Management 52

Management 52

inDinero

MAY 19, 2025

Most firms dodge answering how much an accountant costs with a familiar phrase. It depends. But on what, exactly? We found the perfect person to ask: indinero director of business development John Rickard. Because if anyone knows what drives pricing for outsourced accounting, its someone who has personally built quotes for hundreds of entrepreneurs interested in our services.

Accounting 52

Accounting E-Commerce Inventory Management Manufacturing 52

Perficient Digital Transformation

MAY 30, 2025

Oracle has delivered many features in Redwood Experience as of 25A. The purpose of this blog is to give a taste of a few Redwood pages and provide a recommendation to migrate to Redwood Experience on select pages to ease the transition and adoption. The pages Ill cover in this blog are: Item Quantities (Manage Item Quantities) Inventory Transactions (Review Completed Transactions) Lot and Serial Numbers (Manage Lots and Manage Serials) Review Item Supply and Demand (Review Item Supply and Demand

Inventory Management 52

Inventory Management Management Out-Tasking Design 52

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

McKinsey & Company

MAY 30, 2025

McKinsey research shows that leaders who think strategically about capabilities, culture, and talent pools early in the postmerger integration process can increase the odds of transformation success.

Research 84

Research 84

HGS Careers

MAY 22, 2025

The Ultimate Guide to Contact Center Workforce Management In today's customer-centric business world, excellent service requires more than just having a few agents. It requires a data-driven, disciplined people, process, and performance management approach. This is where contact center workforce management steps in. Before diving into how BPO workforce management works in the USA, it’s important to understand what is workforce management in a call center, its key elements, best practices, and th

Management 52

Management Call Center E-Commerce Flexibility 52

Obobo

MAY 27, 2025

Supplier scorecards are essential tools for modern supply chain and procurement management. By leveraging templates such as vendor evaluation templates in Excel, businesses can effectively monitor supplier performance, streamline decision-making, and drive operational efficiency. This article dives into the significance of supplier scorecards, how to use them effectively, and why adopting Excel-based templates is a game-changer for vendor evaluation.

Management 59

Management Collaborations Automation Efficiency 59

WebCreek

MAY 22, 2025

When streamlining a business, many companies decide to change the different processes that are carried out to improve the service speed or production efficiency. A strategy that has been quite popular in recent years in different regions, such as Latin America, is the nearshoring strategy. So, what is nearshoring? It is a strategy of placing […].

Nearshoring 52

Nearshoring Efficiency Service 52

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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