December, 2020

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The Year of Training Citizen Developers

Automation Anywhere

The rapidly-changing environment brought on by the pandemic year forced many companies to accelerate their digital transformation plans and implement automation within their organizations—seemingly overnight. Now, as we head into 2021, the focus on reskilling and upskilling the workforce has become more urgent to accelerate the growth of automation within organizations.

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Philippines BPO Performance to Outpace Economy in 2020

SourceFit

The Philippines BPO ( business process outsourcing ) industry is expected to perform better than the Philippine economy this year although the sector will not see revenue growth, according to a study commissioned by the IT and Business Process Association of the Philippines (IBPAP) to revise industry forecasts up to 2022. Philippines BPO Companies to Lose Zero Jobs Despite Pandemic.

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What is a Digital Transformation Strategy?

Jonajo Blog

As the world continues to move toward greater technological advancements, only one thing is certain for businesses: you either keep up or get left behind. For that reason, many businesses are creating what is being called digital transformation strategies. These strategies will be used to form how the company moves forward and positions itself in the digital world.

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Content Moderator

Pure Moderation

1. What is content moderator? A Content Moderator not only takes the responsibility of approving content but also makes sure that content is placed in the right category before getting it live on a website or an online platform. In other words, the content moderator evaluates and filers the submitted content of users to be in line with the content requirements and standards of a particular platform. 2.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Case for Going Asset-Light in 2021

Velocity Global

The global economy was thrown into disarray in 2020, exposing critical supply chain vulnerabilities and causing businesses to rethink strategies. According to a recent Accenture report, 94% of Fortune 1000 companies said the pandemic led to supply chain disruptions, while 75% said COVID-19 negatively affects their businesses. To overcome these challenges, companies explore new ways to mitigate risk and reduce operational costs.

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Transforming The Customer Experience During Covid-19 And Beyond

Avasant

Press Releases. Transforming The Customer Experience During Covid-19 And Beyond. Los Angeles, December, 2020. The pandemic resulted in changing consumer behaviors with a significant uptick in the use of digital services. As new digital channels emerge, multiple technologies and trends are reshaping the customer experience (CX). The increased emphasis on data, personalization, and multichannel communication requires that enterprises focus on trust, empathy, and replicating the offline experience

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A New Year Ahead and a Dose of Inspiration—Happy Holidays from Blue Ocean

Blue Ocean

Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before.

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Tips to Stay Connected with Your Customers

Working Solutions Outsourcing

This year has been tough on businesses large and small. From retail to healthcare to food service, we have experienced plenty that could be catastrophic to any businesses. Here are some tips to help us all get through this time.

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How Artificial Intelligence is Being Used in Finance

3Pillar Global

How AI is Used in Finance & Banking. Artificial intelligence (AI) plays a critical role in nearly every industry–retail, marketing, manufacturing, healthcare, the list goes on. However, some of the most game-changing benefits of AI are specific to the financial services sector. The finance and banking industry has seen its fair share of ups and downs throughout the years–from the Great Depression to the 2008 housing crisis, and most recently, COVID-19–and dealt with issues

Finance 52
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How to Pay Holiday Bonuses in Seven International Markets

Velocity Global

For HR teams managing international employees, staying on top of holiday bonus payments is critical. Bonus laws differ from country to country, presenting compliance risks for companies that fail to understand individual requirements. Although not every country’s federal law mandates that companies pay bonuses, HR teams must stay vigilant in every market.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Service Providers Helping More Firms Cash In On Digital Finance Transformation

Avasant

Press Releases. Service Providers Helping More Firms Cash In On Digital Finance Transformation. Los Angeles, December, 2020. COVID-19 has revealed that many enterprises need to shift from in-house finance and accounting (F&A) process management to outsourcing it to F&A service providers. Technology is less and less being treated in a siloed manner, and instead it has now become an integral part of operations.

Finance 52
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Top Emerging Opportunities for Healthcare Automation

Automation Anywhere

Healthcare’s digital transformation includes multiple potential applications of automation. Which of these are generating the most interest? Attended automation The healthcare workforce is a unique population. Healthcare requires a great deal of specialized training, knowledge, and experience. In the past, Robotic Process Automation (RPA) in healthcare has meant the automation of back-office processes in paperwork-intensive areas such as finance & accounting and HR.

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Live Chat Agents

Pure Moderation

1. Live Chat Agents With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. The live chat service enables your customers will expect to provide the answers that they seek 24/7, 365 days a year. That is the reason why live chat support is used in a lot of businesses to provide real-time answers to customer inquiries.

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Purpose of a Contract, Post-execution. One Word, Stop-Loss.

SirionLabs

In an ideal world, the need for a contract would perhaps be non-existent. That will not happen in our lifetime, and contracts will have a fundamental role across civil, private, and even inter-planetary deals (e.g. Mars and Moon exploration related contracts at NASA ). Many insightful discussions with one of my mentors ( Mark Voytek , Chief Customer Officer, SirionLabs) have led me to delve into the true purpose of a contract.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Can EU citizens work in the U.K. after Brexit?

Safeguard Global

After a tortuous path, Brexit was finally implemented when the United Kingdom left the European Union on January 31, 2020. As the transition period commenced, the COVID-19 pandemic and resulting economic uncertainty took everyone by surprise and dominated business leaders’ attention throughout 2020. But with the Brexit transition period ending on December 31, 2020, it’s time to look carefully at the post-Brexit impact on U.K. businesses that employ EU citizens.

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Webinar: Key Legislative Changes That Impact Your 2021 Global Hiring Decisions

Velocity Global

Following 2020’s historic economic downturn, companies seek new ways to increase revenue, compete for top talent, and diversify market shares. That’s why firms set their sights on global expansion for 2021. To ensure their companies remain compliant in new markets, HR professionals must stay ahead of 2021 employment law changes. These legal updates impact how, when, and whom companies hire overseas.

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Hybrid Cloud: Centerpiece To It Modernization

Avasant

Press Releases. Hybrid Cloud: Centerpiece To It Modernization Los Angeles, December 18, 2020. Cloud has progressed from the simple migration of infrastructure and applications to a tool which improves application performance and achieves cost optimization. Hybrid cloud, in particular, is an enabler of business transformation. Hybrid cloud allows enterprises, especially in highly regulated industries, to satisfy on-premises requirements and leverage hyperscaler services from their own data center

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5 Steps to Become a Citizen Developer

Automation Anywhere

If you’re like many businesspeople, you spend more than 40% of your day on manual administrative tasks. Imagine if those tasks could be automated—accelerating your work, increasing your productivity, and freeing you for tasks that actually require your expertise. With Robotic Process Automation (RPA), software bots can be created to automate your manual, tedious tasks and work non-stop with 100% accuracy.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Chazey Partners and COVID19: a New Staff’s Impression

Chazey Partners

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , congratulates its new-hire, Melissa Acosta, on her first six successful months with the company. Melissa joined the team during the pandemic lockdown. In light with company’s core COVID19 response which is to safeguard the health and wellbeing of its employees, Melissa joined the team in Colombia virtually.

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Purpose of a Contract, Post-execution. One Word, Stop-Loss.

SirionLabs

In an ideal world, the need for a contract would perhaps be non-existent. That will not happen in our lifetime, and contracts will have a fundamental role across civil, private, and even inter-planetary deals (e.g. Mars and Moon exploration related contracts at NASA ). Many insightful discussions with one of my mentors ( Mark Voytek , Chief Customer Officer, SirionLabs) have led me to delve into the true purpose of a contract.

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How to develop and nurture data warehouse, in the advent of cloud computing

comeMakeit

Introduction In the age of digital world, with the advent of emerging technologies, the amount of data being generated from an enterprise operation is increasing rapidly. This phenomenon of rapid and huge data arriving out of an enterprise eco-system requires new methods of data handling. This paper elucidates cloud computing methodologies while developing and nurturing data warehouse platform, enabling to make use of the data, and transforming an enterprise into ‘Data Driven Decision Making’ en

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Expansion Benefits and Challenges of Four Leading Markets

Velocity Global

Companies planning an international growth strategy must evaluate a wide range of expansion factors , from a country’s talent pool and technological infrastructure to its legislative requirements. Despite the many considerations that influence expansion decisions, certain countries consistently earn recognition as leading international business destinations.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Avasant Named One of Top Five Analyst Firms of the Year

Avasant

Press Releases. Avasant Named One of Top Five Analyst Firms of the Year. Los Angeles, December 18, 2020. Global management consulting firm Avasant has been named as one of the top five analyst firms by an association of analyst relations professionals. The Institute of Industry Analyst Relations (IIAR) has recognized Avasant, along with analyst firms IDC, Gartner, Forrester, and 451 Research as the Top Five Analyst firms in 2020.

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Key Reasons Why You Need a PMO

Automation Anywhere

It’s always been important for businesses to have governance and best practices to operate at peak efficiency. This is exactly what a project management office (PMO) is all about. It is a group designed to set and enforce high standards for managing projects across an organization. Every company seeking to operate at a high level needs a PMO to thrive in an ever-growing competitive professional environment.

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Chazey Partners and COVID19: a New Staff’s Impression

Chazey Partners

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), congratulates its new-hire, Melissa Acosta, on … Chazey Partners and COVID19: a New Staff’s Impression Read More ». The post Chazey Partners and COVID19: a New Staff’s Impression appeared first on Chazey Partners.

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SirionLabs November 2020 Newsletter

SirionLabs

SirionLabs Ranked as One of the Fastest Growing Companies in North America on Deloitte’s 2020 Technology Fast 500. SirionLabs is honored to be named on Deloitte’s 2020 Technology Fast 500 list, a ranking of the fastest growing companies in North America. SirionLabs grew 326% during the assessment period between 2016 and 2019. SirionLabs’ accelerated growth is attributed to its unique ability to deliver advanced AI-powered CLM technology with unmatched ease of use.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Why South Africa for Call Center Outsourcing?

Customer Serv Outsource Smarter

The South African call center and business process outsourcing (BPO) market has emerged as a leading global destination for English-speaking and bilingual call center services. For more than a decade, South Africa’s outsourcing sector has earned prestigious awards and recognition year after year for high-quality human talent with exceptional language skills and emotional intelligence — prized capabilities for handling today’s increasingly complex customer service and support transactions.

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Velocity Global appoints ADP veteran Jim Birch to modernize International PEO payroll

Velocity Global

Denver, Colo., December 14, 2020 —. 15-year veteran named vice president of Global Payroll and Product Strategy. Birch to streamline and scale payroll in more than 185 countries. Velocity Global , the leading provider of global expansion solutions, today announced global payroll veteran, Jim Birch, as vice president of Global Payroll and Product Strategy.

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Blockchain Starting To Show Business Value

Avasant

Press Releases. Blockchain Starting To Show Business Value Los Angeles, December 15, 2020. Over the past 12 months, blockchain has moved beyond the hype as companies have realized business value from select use cases. Even though overall blockchain adoption has slowed down, the number of production-grade implementations has doubled, showing that blockchain is gaining a new level of maturity.

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Cloud-Native, Cloud-Hosted, Cloud-Ready, Cloud-Based… What’s the Difference?

Automation Anywhere

As Robotic Process Automation (RPA) is shifting to the cloud, different types of cloud are emerging. Understanding the subtle nuances can make all the difference when making an investment in RPA-as-a-Service for your organization. This blog will describe cloud service terminology that is commonly used today to help you make the best decision. The importance of cloud-native The term cloud-native is used to describe products or applications that are specifically designed for the cloud and to lever

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.