Magellan Solutions

JULY 26, 2016

Providing customers a 24/7 answering service is a sure way of keeping them satisfied. This ensures that their inquiries, complaints, and follow-ups get addressed immediately by a company representative. However, as your customer base grows, you might find it difficult to keep up with incoming and outcoming communications. You might find that you need additional staff, better tools, and bigger infrastructure.

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Call Center Outsourcing Labor Costs Out-Tasking 63

SourceFit

JULY 18, 2016

A growing number of small and medium-sized enterprises (SME) and new businesses are attracted to the outsourcing of certain services to optimize savings and business processes. According to Prople’s business development and project management group head Juan Paolo Araneta, businesses that outsource business processes save from 15 to 20 percent in operational costs while experiencing process improvements. .

BPO 40

BPO Outsourcing Right-Sizing Business Process Outsourcing 40

Magellan Solutions

JULY 19, 2016

Technical support has been around ever since the use of computers has become widespread. Although there are now plenty of tech-savvy users, there are still more who need assistance with getting the wifi router to work and the like. Then, there are complex tech issues, such as hacked servers and malware. Offshore call centers offer different kinds of services, one of these is technical support.

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Call Center Outsourcing Offshoring Software 60

Magellan Solutions

JULY 13, 2016

SaaS or software-as-a-service, is in high demand, and numerous startups offer bold value propositions and solutions in this area. There’s an influx of SaaS startups in the world, but a large percentage of these young businesses will fail. Wall Street Journal said so — three out of four startups end up folding. These startups are often founded by software engineers, digital marketers, and general problem solvers — no doubt, brilliant experts in their field.

Call Center 58

Call Center BPO Outsourcing Out-Tasking 58

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

JULY 5, 2016

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to relinquishing control of your company’s standards or giving up your business identity. Here are the ways on how you can ensure your business values are preserved when you outsource an inbound call center service.

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Call Center Outsourcing BPO Sales 58