Redial
MARCH 30, 2021
The Call Center has become the primary tool for achieving success in the current economic environment of the 21 st century in the United States; having personal, agents, management, and administrative staff, who are bilingual bring significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.
Automation Anywhere
MARCH 25, 2021
The financial services industry has always been an early adopter of technology to enhance the efficiency of operations and customer satisfaction. In the 1960s, banks introduced ATMs. In the 1970s, electronic card-based payments arrived. With the new millennium came 24/7 online banking and then mobile banking. Not long afterward, financial institutions began implementing rule-based Robotic Process Automation (RPA) on a limited scale to handle repetitive, structured processes.
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inDinero
MARCH 31, 2021
Did you make extra money using your skills and experience on the side in 2020? Tax season is here. Did you remember to make estimated tax payments? Are you aware of all the tax deductions for your side hustle? According to the IRS, gig-workers, freelancers, or people with a side hustle are self-employed. Extra income earned may require additional tax payments throughout the year, otherwise known as estimated tax payments.
Worldwide Call Centers
MARCH 23, 2021
Six Call Center Outsourcing Guidelines Call Center Outsourcing can be a great move for your business – or a painful mistake if done incorrectly. Here are some guidelines that will help ensure that outsourcing to an external call center service is successful for your company: 1.) Find A Real Partner When outsourcing to an external […]. The post Call Center Guidelines appeared first on WCC Home.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
CGS Inc
MARCH 16, 2021
Body. Shop Floor Control (SFC) is a set of software and tools used to track, schedule and report on the progress of work in a manufacturing plant. Shop Floor Control systems, such as the recently updated BlueCherry ® Shop Floor Control Enterprise edition , generally evaluate the portion of an order or operation that has been completed. That percentage of work in process is useful for resource planning, inventory evaluations [1] and supervisor/operator productivity on a shop floor.
Unosquare
MARCH 24, 2021
Quality assurance is a vital part of the software creation process. It's what ensures that the final product meets all requirements. Here at Unosquare, we work with across multiple software development lifecycle processes with our diverse client base around the world. What is consistent across each project is that quality assurance involved at each stage, from planning through support and maintenance.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Automation Anywhere
MARCH 5, 2021
Robotic Process Automation (RPA) continues to be a top trend. Just ask industry watchers and technology decision-makers across industries and the globe. Grand View Research foresees the RPA market to show a compound annual growth rate of (CAGR) of 40.6% between 2020 and 2027. When it comes to RPA users, in a recent survey, 63% of technology decision-makers stated their organization is deploying or actively scaling RPA.
Future of Digital Sourcing Outsourcing
MARCH 30, 2021
8 Factors to Consider Before Choosing an Outsourcing Company. Related news: Top 7 Reasons Why You Should Outsource a Software Project From being a startup to a scale-up, businesses today have the advantage of cutting-edge technology and a diverse talent pool to realize their vision. But when growth is happening at a faster pace and wider scale than expected, there’s a danger for some companies to fall behind.
Worldwide Call Centers
MARCH 23, 2021
Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some newer International call centers will provide […].
Jonajo Blog
MARCH 16, 2021
So you started working from home and never want to go back into the office? Have you found that you don’t miss the commute, the strict schedule or all of the distractions of an office? Well if you want to make the transition to working from home a permanent part of your life I can let you in on a little secret. Some of us have been working from home for years.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Risk Guide
MARCH 23, 2021
Season 1, Episode 1: Alexander Larsen meets with Gregory Irgin in the UAE to share experiences and insights. In this series of Risk Managers Getting Coffee, we’ll be meeting with seven Risk Managers to gain insight into their risk experiences, areas of expertise and to learn more about risk management in the country they work in. In this first episode, Alexander Larsen met Gregory Irgin in the UAE.
Redial
MARCH 18, 2021
There is a way to keep clients engaged and loyal through every interaction; this includes a highly focused detail on the service provided, which can be easily achieved through omnichannel customer service. It is no secret that 90% of clients have consistent channels while 75% of online customers expect assistance within 5 minutes [1] ; these numbers put it upfront that integrating omnichannel customer support in your business is a game-changer.
Automation Anywhere
MARCH 2, 2021
Even the most successful automations can begin with obstacles to overcome, especially when users have different perspectives and levels of technical expertise. Automation projects primarily involve two groups of users: business and technical. Business users deal with processes, understand operational issues, and can benefit from automation. Yet, most of them are not technical, and if you ask them about their barriers, they respond “lack of automation knowledge and lack of technical skills.
Talent Management Strategy
MARCH 12, 2021
How much attention do you pay to voice when you think of a leader or when you hear a speaker? I cut my teeth on old school telephone interviewing so can confirm that voice definitely plays a role in the assessment of someone. Voices are an integral part of our identity and we can all… The post Blind interviews and voice bias appeared first on Dorothy Dalton.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
OpenAccess BPO
MARCH 7, 2021
WASHINGTON DC, March 1, 2021 - Open Access BPO has been recognized as one of the best business process outsourcing (BPO) companies and a top voice service provider in the recent Clutch Leader Awards 2021. Market research and B2B review agency Clutch named Open Access BPO in its Top BPO Companies list, having […]. The post Open Access BPO named top BPO company appeared first on Open Access BPO.
Future of Digital Sourcing Outsourcing
MARCH 2, 2021
4 P2P Pitfalls and How to Avoid Them?. Related news: Strategies to Drive Procurement Compliance and Manage Rogue Spend Searching and evaluating the right Procure-to-Pay (P2P) software can be a daunting and sometimes frustrating task. Whether you are an experienced procurement professional with years of category expertise and have spent long hours within your ERP and P2P platform, or you are scouting for the right platform for your company for the first time, knowing what you need is vital.
Worldwide Call Centers
MARCH 23, 2021
Seven Tips for Hiring a Call Center Agency Outsourcing to a Call Center Agency can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call […]. The post Hiring a Call Center appeared first on WCC Home.
Redial
MARCH 5, 2021
Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians and 6,000 trucks per day. Large Recruitment Pool. With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world recognized customer service.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Automation Anywhere
MARCH 1, 2021
Only one-third of global employees surveyed by Gallup strongly agree with the statement: "The mission and purpose of my organization makes me feel my job is important." By improving that ratio to eight in 10 employees, businesses achieve a 51% reduction in absenteeism, a 64% drop in safety incidents, and a 29% improvement in quality. What does this have to do with Robotic Process Automation?
Hyland
MARCH 29, 2021
The mishap in the Suez Canal demonstrated just how important transportation and logistics is to the global economy. The post Keeping the world moving: Disruptive innovation speeds change for transportation and logistics appeared first on The Hyland Blog.
IPS
MARCH 24, 2021
Processing supplier invoices has never been easy. But it is harder for many accounts payable departments now that their staff works remotely.
inDinero
MARCH 29, 2021
Sometimes, just for fun, we tax accountants love to quiz each other—and today you get a peek into our legendary sense of humor! So pop quiz…what do IRC Sections 1202 and 368(a)(1)(F) have in common? The answer—both of these tax code sections might save you some serious cash if you’re planning to sell your C-corp stock. The gist of section 1202. When you sell the stock of a C-corp, for more than you originally paid for it, you have a capital gain.
Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast
Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens
RampRate
MARCH 24, 2021
Join us on LinkedIn - Facebook - Twitter - Google Plus. by Tatiana Koffman Syntropy, a company building the “new Internet,” announced that Shawn Hakl, former SVP at Verizon VZ +0.3%and 5G strategist for Microsoft, and Roman Pacewicz, former Chief Product Officer at AT&T T +0.4%, will be joining the company’s advisory board, alongside internet pioneer Bill Norton, who became Syntropy team as co-founder in 2019.
3Pillar Global
MARCH 4, 2021
In the late 1970s, our military changed its scheduled maintenance approach to an on-demand philosophy. This lowered the lifecycle costs of many kinds of assets (including land, sea and air vehicles), and it allowed for spending our tax dollars on smarter maintenance activities rather than unnecessary repairs. As the program rolled out, the Air Force was initially skeptical when a young UCLA engineer informed them that the data they had sequestered for predictive failure analysis had a blind spot
Automation Anywhere
MARCH 8, 2021
Customer experience is everything for a brand. A recent survey asked 2,000 business professionals to rank their priorities for the next five years. Customer experience came in decisively first, ahead of products and pricing. And based on 11 years of stock prices , companies ranked as customer experience “leaders” saw growth of 183.8% compared to 138.7% for the S&P 500 Index and 63.1% for customer experience “laggards.
Magellan Solutions
MARCH 30, 2021
What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents. The estimated cost in outsourcing in a US company is $22 – $35.
Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics
Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.
Working Solutions Outsourcing
MARCH 30, 2021
Taking advantage of specific sales times throughout the year is something we all certainly do as consumers. But are we doing it as businesses as well? Often, we are well into the season before we realize we missed the opportunity to plan effectively and appropriately for our customers’ expectations. How can we better prepare for […].
Velocity Global
MARCH 26, 2021
Biotech and life sciences firms experienced a banner year in 2020. The COVID-19 pandemic highlighted the value of innovative medical solutions, leading to new opportunities for research, product approval, and funding. . The FDA greenlit more medicines than it did in any year other than 1996. Biotech IPOs set records in both deals (74) and total value (over $14 billion).
CDS
MARCH 25, 2021
No matter how long any warranty is, it always seems that the moment it expires is when things start going horribly wrong. It’s as true in your data center as it is with cars and phones. Once the initial warranty on a server or storage array expires, it can affect your entire stack -- and the critical apps and workloads that drive your business. The challenges can include: Delays or even stoppages of further development, updates, or improvements to a particular product or product line; No further
SirionLabs
MARCH 24, 2021
What a year 2020 was, right? A pandemic swept across the world, most of us adapted to a new way of working without leaving the safety of our homes, scientists worked around the clock to deliver a vaccine in record time, and, last but not the least, the United Kingdom (UK) and the European Union (EU) finally agreed to part ways. We now find ourselves bracing the fallout of the post-Brexit deal.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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