September, 2022

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30 questions to ask your outsourcing provider | MicroSourcing

Microsourcing

There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor costs, there is a reason that countless organizations embrace the chance to partner with offshore providers that are in the business of helping other businesses succeed. The global outsourcing market is tipped to be worth $620 billion by 2032 and that would not happen without a lot of companies being engaged in positive partnerships.

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5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

professionals

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Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.

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Today in Global Small Business: The Origin of a Great Global Gospel Classic

The Global Small Business Blog

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 204
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Reducing food loss: What grocery retailers and manufacturers can do

McKinsey and Company

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

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Linux and Hyland: Partnering for open source success

Hyland

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts. Here’s another combination for the ages: Hyland is now a proud member of the Linux Foundation. Founded in 2000, this nonprofit tech consortium provides a neutral, trusted hub for developers to code, manage and scale open technology projects.

Sourcing 145

More Trending

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3 Agent Scorecard Practices That Can Make A Big Difference In Your Speech Analytics Program

Provana

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards.

Analytics 185
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SD-WAN Sunsets And ZTE Emerges

Forrester Digital Transformation

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted. I thought the SD-WAN acronym […].

Software 246
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Looking At the World in a Playful and Curious and Creative Way

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. "It's sort of a mental attitude about critical thinking and curiosity. It's about mindset of looking at the world in a playful and curious and creative way." – Adam Savage.

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Securing Europe’s competitiveness: Addressing its technology gap

McKinsey and Company

Even amid war in Europe and the energy and cost of living crisis that has resulted, the region needs to pay attention to its slow-motion corporate and technology crisis.

Finance 139
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The Star Schema is Obsolete

Perficient Digital Transformation

If you are still using a star schema and dimensional modeling to build your data warehouse / Data Lake, I implore you to reconsider. This has been a contentious subject in the past, but when building modern data environments It is important to me to cover this topic in detail. Ralph Kimball introduced the industry to the star schema and techniques of dimensional modeling in his first edition book The Data Warehouse Toolkit was published in 1996.

Analytics 124
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Unity: Not A Game, But A Gamechanger For Enterprise Metaverse

Zinnov

By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager; Suraj Krishnan, Consultant, Zinnov. What do BMW, Volkswagen, Boeing, and construction giant Skanska have in common? They are all leveraging Unity’s creator tools to build their enterprise Metaverse. While the term “Metaverse” is being tossed around often, especially when talking about evolution of social platforms and gaming media possibly with a monetization engine.

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Raya CX Named an Aspirant in Everest Group’s CXM PEAK Matrix® EMEA 2022

Raya Contact Center

Recognized by the Everest Group for the 2nd consecutive year. RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment. Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider.

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Meet The New Analyst Focusing On Master Data Management, Data Governance and Data Quality: Jayesh Chaurasia

Forrester Digital Transformation

Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Going Global Is a Top Priority for Companies – Being Sensitive in Your Approach Matters

The Global Small Business Blog

©iStock/melitas Going global is a top priority for companies all over the world. However, reaching international markets comes with its own set of challenges. New markets mean you may be selling to different demographics. And within any audience, there will be people from minority groups, including women, people with disabilities, LGBTQIA+ citizens, and BIPOC communities.

Marketing 197
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Web3 beyond the hype

McKinsey and Company

While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.

Marketing 133
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Understanding Cloud Native and What’s In it for your Organization

Perficient Digital Transformation

“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization? These are questions that pop up when thinking about transforming our workloads in a Cloud Native way. So let us dive in. What is Cloud Native?

Software 121
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Industry 5.0: The next paradigm shift in Manufacturing

Zinnov

By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager, Zinnov; Chitvan Varshneya, Consultant, Zinnov. Humans have undergone a drastic evolution, our existence has transformed every century and down each generation. One of the most significant shifts was when manual workmanship and craft traversed into automated processes. The present-day version of these processes has taken the avatar of the automated manufacturing sector by running agile factories and building smart warehouse sys

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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How to Avoid Remote Payroll Management Mistakes

Globalization Partners

Remote work has taken over the global workforce — and it’s not going anywhere. In fact, 25 percent of all professional jobs in North America are expected to be remote by the end of this year, and remote opportunities are similarly expected to continue to increase across the globe throughout 2023. Remote work opened the opportunity for companies to hire the most qualified professionals anywhere in the world , without the need to move them to a centralized office.

Payroll 98
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Three Key Areas For Sales Enablement To Focus On In 2023

Forrester Digital Transformation

Competencies, culture, and compensation — find out where you should invest your sales enablement budget in the year ahead with our new report, Planning Guide 2023: Sales Enablement.

Sales 246
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Bingo! New Mexico Business Owners Have Access to $25 Million in SBA Loans

The Global Small Business Blog

©iStock/nytumbleweeds The nonprofit, state-launched New Mexico Small Business Investment Corp. has a new RBC Impact Fund that will target small businesses with annual revenue up to $7.5 million and less than 500 employees. The loans would be in amounts from $150,000 to $5 million. For small business New Mexico business owners, another $25 million in Small Business Administration loans is now available to New Mexico small businesses unable to secure traditional bank loans.

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NIO unlocks its potential through standout user operations

McKinsey and Company

McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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What Content & Commerce is, Can Be, & Could be For Your Business

Perficient Digital Transformation

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape. It’s an approach, a mindset, and most importantly, an organizational strategy that takes your manufacturing business to the next level of maturity.

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Valtteri Bottas discusses F1’s rise, his new team and partnering with Hyland

Hyland

Hello, friends of Hyland. Before we talk about racing, technology and coffee — two of these things are less dangerous than the other (though I can make a mean espresso) — I want to introduce myself. You might know me from Formula One, where I’ve spent the past 10 years as a driver with Williams, Mercedes and Alfa Romeo F1 ® Team ORLEN. I joined Alfa Romeo F1 ® Team ORLEN after the 2021 season.

Service 98
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Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

Everest Group

ON-DEMAND WEBINAR. Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital t

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Get AI Right With AI Service Providers

Forrester Digital Transformation

AI can deliver value, but getting it right is a challenge. We’ve seen AI deployed successfully, like the program that discovered 20,000 undeclared pools, and less successfully, like the computer-generated rapper whose record label dropped them over racist stereotypes. To apply AI successfully, you not only need to get the data and modeling right, but […].

Service 244
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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Why Is Culture So Important?

The Global Small Business Blog

©iStock/melitas Dutch social psychologist Geert Hofstede did a pioneering study of cultures across modern nations. One of his big questions is: Why is culture so important? His website says: Do we need to bother about culture? Every visitor of this site has her or his unique personality, history, and interest. At the same time, we share our human nature.

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Data ethics: What it means and what it takes

McKinsey and Company

Every company must establish its own best practices for managing its data. Here are five pitfalls to avoid based on our conversations with experts and early adopters.

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Get Unstuck When You’re Not the Creative Type

Perficient Digital Transformation

So, you’re not the creative type? I have good news! In 4 Harmful Innovation Myths , I explain that creativity isn’t what most people think it is. In this post, I’ll show you how to use simple lateral thinking tools to break your mental block and get fresh ideas flowing again. Intentionality can force important things to happen. That’s why I love the concepts around lateral thinking.

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How Does Artificial Intelligence Advance Business Process Management?

V-Soft Consulting

Artificial Intelligence in modern business is ubiquitous, and enterprises are using technology to simplify workflows and improve overall productivity. AI is not limited and it has been helping businesses automate workflows and improve business process management. Let’s learn how AI can transform business operations.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.