31 West

JUNE 24, 2020

Enterprises today, need their resources in place, to move forward, to take their business to the next level. With so many areas to cater to, it might get overwhelming to manage emails, routine work, customers seeking support, the list is endless. Having said that, all of the above issues remain high on your priority list, let alone be ignored. That’s why companies that provide outsourcing of help desk services are of great importance to businesses who are looking to facilitate IT operations and

Outsourcing 130

Outsourcing Out-Tasking Labor Costs Operational Costs 130

Customer Serv Outsource Smarter

JUNE 23, 2020

I usually write about topics related to my beloved contact center and BPO industry, but today, I would like to take a slight detour and get personal. Over the past three months, I have had great conversations with some terrific people, from senior executives to frontline managers, clients, vendors, partners, friends and even people I just met.

BPO 90

BPO Management 90

Magellan Solutions

JUNE 7, 2020

B2B telemarketing is one of the most effective methods of generating leads. Why? Because it generates trust by leveraging the power of phone calls in building personal connections. As you know, business-to-business transactions are more challenging. Clients tend to do more research than their B2C counterparts. Their journey along the sales funnel takes longer because of the crucial decisions they have to make.

Sales 64

Sales Right-Sizing Call Center Marketing 64

Velocity Global

JUNE 29, 2020

1099 contractors are freelancers who work independently instead of for an employer. While the work that a contractor completes can be similar to the work of a formal employee, the laws distinguishing these two workers are important for employers to understand. Many companies look to hire contractors for short-term projects. And while some working scenarios suit independent contractor work, contractor misuse and misclassification are rampant and often result in serious fines.

Payroll 52

Payroll Jobbing Government Insurance 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Sourcing Advisors Group

JUNE 29, 2020

The pandemic has had and continues to exert massive pressure on businesses across industry segments. Gartner survey shows that CFOs have already made material – if temporary – cost reductions, and most plan to implement more cost cutting in the second part of 2020 and in 2021. Gartner survey of over 100 CFOs indicates that a 2-year (2020 and 2021) cumulative cost reductions will range from sub-10% to a high of 26% through a variety of actions including staff reduction, real estate consolidation,

Strategic Sourcing 52

Strategic Sourcing Sourcing Human Resources Efficiency 52

Eclaro

JUNE 24, 2020

As a business owner or operator, your success hinges on your ability to hire top IT talent at an affordable cost. Fortunately, today's business owners have the luxury of choosing between a full-time hire and a skilled consultant or contractor. And with COVID-19 disrupting traditional business operations for many businesses, the ability to choose between these two hiring strategies is more important than ever.

52

52

Safeguard Global

JUNE 10, 2020

There’s no question about the demand for umbrella company services. With so many multinational companies nervous about what constitutes a full-time salaried employee, interest in partnering with umbrella companies is quickly growing. For instance, in the U.K., where a new tax law known as IR35 changes the way companies designate contractors, 91% of professional recruitment firms say they’re “turning to umbrella companies.” Companies seeking to expand globally , but who ne

Payroll 52

Payroll Regulations Jobbing Service 52

Magellan Solutions

JUNE 1, 2020

A small business is not meant to be small for too long. Being small does not only limit your opportunities — it makes your business vulnerable, as well. When a crisis strikes, you will be more vulnerable to losses and damage. As such, you should learn how to grow a business fast, even when facing an economic crisis. 6 ways to boost business growth during economic crisis.

Call Center 59

Call Center Flexibility BPO Outsourcing 59

Velocity Global

JUNE 22, 2020

The global job market is extremely competitive. And as economies begin to recover after forced shutdowns due to COVID-19, companies worldwide will resume their hiring plans en mass. When the economy is strong and unemployment is low, U.S.-based companies struggle to attract and retain top talent. These types of talent shortages in the United States are at historical highs, with 69% of employers having difficulty filling jobs—the highest shortage in more than a decade.

Jobbing 52

Jobbing Healthcare Manufacturing Marketing 52

Sourcing Advisors Group

JUNE 22, 2020

Budgets are limited and investment resources are often insufficient to fund all investment requests from corporate departments. Regardless of the chosen set of investments, it is not uncommon that Chief Information Officers (CIOs) and their teams are tasked with incremental responsibilities, particularly given the focus of many businesses is on Digital Transformation and other Digital Initiatives.

Strategic Sourcing 52

Strategic Sourcing Sourcing Out-Tasking Software 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Neo Group

JUNE 5, 2020

BACKGROUND. Clearly, COVID-19 has had a significant impact on the global economy over and above its impact on public health and on daily life. Supply chains have been affected and buyers and service providers around the globe have been compelled to develop short-term workarounds while they also consider how to build greater resiliency into their globally sourced operations for the future.

Sourcing 52

Sourcing Risk Management Risk Management Government 52

https://www.hcmworks.com/blog

JUNE 17, 2020

Remote work provides a number of benefits and advantages for both workers and employers. Like anything else, however, it comes with a range of challenges that need to be addressed properly if your organization is to implement an effective recruitment strategy. With more people than ever before working from home, and face-to-face meetings still out of the picture for most businesses, job interviews conducted either over the phone or online are becoming increasingly common.

Jobbing 52

Jobbing Management 52

Ms Category Management

JUNE 4, 2020

[…] cover how to handle backstabbers in a previous blog (Handling the two-faced foe), but I neglected to dive deeper. So here’s how to tackle these nightmare coworkers with a few […].

52

52

Magellan Solutions

JUNE 18, 2020

Traditional bank practices and cash handling come with a lot of challenges and inconvenience. And in 2020, going cashless is a must. The FinTech industry is booming for this reason. With a little third party help, even a FinTech startup can rapidly boost operations — through Fintech outsourcing. What is FinTech Outsourcing? FinTech, short for Financial Technology, improves and automates financial services and processes, and is necessary in the move towards a cashless society.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Velocity Global

JUNE 16, 2020

The long-term economic impacts of COVID-19 are still unknown, but one thing is certain: businesses that make the right global moves will get ahead of the competition as the global economy recovers. Jose Montero, Chief Operating Officer, and Rob Wellner, Chief Revenue Officer at Velocity Global held a webinar in partnership with the Association for Corporate Growth (ACG).

Flexibility 52

Flexibility Marketing Reduced Costs Research 52

The Balazs

JUNE 11, 2020

Hi Balazs, Great discovery. When I look at the results though, I’m not getting very many people. Looking at my results for IBM Argentina I’m only able to see 27 people. I’ve tried this with some other unofficial pages and again am getting very few results. I know Facebook is built more for speed than complete result sets but even then, these seem very low numbers.

40

40

Neo Group

JUNE 2, 2020

Opportunity to learn how resilient Sourcing Leaders will plan for recovery in a crisis that is unprecedented and far from over. NEW YORK, NY, June 2, 2020 – Neo Group , the leader in global Sourcing Advisory, and IAOP , the global sourcing association, announced the results of the Global Sourcing Impact and Response to COVID-19 Survey. Collected between April 20 th and May 8 th , the survey responses are a unique perspective on the direct impact of COVID-19 to global buyers and service providers

Global Sourcing Advisory 40

Global Sourcing Advisory Sourcing Advisory Service 40

https://www.hcmworks.com/blog

JUNE 11, 2020

In our blog last year, we covered the introduction of a new Californian bill that classified gig economy workers as employees within the western US state. The bill had the biggest impact on technology firms, such as Uber and Lyft, which had previously classified their drivers as contractors. Technology firms that make use of gig economy workers have long been scrutinized for how they classify those workers, and that trend has continued into 2020.

52

52

Advertisement

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Ms Category Management

JUNE 19, 2020

[…] my first blog dedicated to RFP mistakes, and epic fails (check out: Gone with the RFP and the Prequel for some additional […].

52

52

Magellan Solutions

JUNE 12, 2020

With the importance of data quality across various industries, you probably have done data cleaning within your database. Its purpose is simple: to determine inaccurate data and improve the quality through correcting of detected errors. However, what you know now about data cleaning is just the tip of the iceberg. For sure right now, you have this question in mind — “ what is data cleaning, its importance, and benefits to my business?

Sales 52

Sales Out-Tasking Analytics Data Entry 52

Intugo

JUNE 22, 2020

The Business Challenge behind COVID-19. At the end of the quarantine, some companies have found themselves faced with a great challenge, to return to normality. To be realistic, we know that those companies will never again operate in the same way as they did before the COVID-19 pandemic. However, we will have to get used to a new reality, new trends in business models, as well as remote work.

Nearshoring 52

Nearshoring Right-Sizing Reduced Costs Regulations 52

The Balazs

JUNE 11, 2020

In reply to Shane McCusker. Hey Shane – so nice to hear from you! Yes… sometimes these are low numbers (sometimes the page is not even downloading ?? so it’s pretty buggy, unfortunately. In other cases (like here [link] ) it will download 365 ppl from 411 likes… Clearly – this is something I don’t understand but you IT guys may be able to figure out ??.

40

40

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Velocity Global

JUNE 26, 2020

President Trump extended his executive order to ban immigrant workers from entering the United States on multiple employment-based visas—including the H-1B and L-1 visas for highly-skilled workers—until at least December 31, 2020. This order means that companies will not be able to hire a foreign worker, even if the U.S. Citizenship and Immigration Services (USCIS) selected the future employee in the H-1B lottery to start work in October 2020.

Regulations 52

Regulations Administrative Flexibility Jobbing 52

https://www.hcmworks.com/blog

JUNE 8, 2020

Ensuring your company has the best talent in the right jobs and at the right time is essential for the future success of your company, but this is no easy task - particularly when taking into consideration the huge skills shortage occurring for the vast majority of today's industries. Meeting workforce objectives isn’t as simple as reaching out to the perfect candidate and filling an open vacancy immediately.

Out-Tasking 52

Out-Tasking Jobbing 52

Ms Category Management

JUNE 19, 2020

[…] If you have a bunch of extra time, there are tons of seminars, courses, and books. These specifically are focused on contract negotiations and strategies (including BATNA, Hard Bargaining tactics, etc.). My favorite is – Never Split the Difference, by Chris Voss (I’ve even attended one of his in-person training – here’s my blog on it). […].

40

40

Magellan Solutions

JUNE 13, 2020

Companies that outsource live chat support are at the forefront of customer service. This is because the live chat is preferred by many users compared to other support channels. In fact, live chat outsourcing is winning the customer support race. If you have yet to implement live chat support, you better find a way to do so — before it’s too late. Many online stores today are capitalizing on the benefits of live chat.

Outsourcing 52

Outsourcing Retail Customer Service Customer Support 52

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

Sourcing

Intugo

JUNE 8, 2020

Employment and the 4th Industrial Revolution. According to some experts, society stands at the beginning of a technological transformation that will drastically transform our way of life, from the jobs we have, to the way we communicate with others: the Fourth Industrial Revolution. This event will transform the methods of production, but before getting into the subject it is essential to first define the three revolutions that precede it.

Right-Sizing 52

Right-Sizing Jobbing Engineering Information Technology 52

The Balazs

JUNE 17, 2020

Great. Amazing. Tanx.

52

52

https://www.hcmworks.com/blog

JUNE 2, 2020

The staffing industry is set to emerge from the COVID-19 pandemic stronger, with a new study from StaffingHub finding that 71 percent of staffing firms expect the industry to come back stronger than before. The research, The 2020 State of Staffing Industry Growth , surveyed more than 334 staffing professionals for its COVID-19 Pulse Survey between March 31 and April 8, 2020.

Research 52

Research Management 52

Ms Category Management

JUNE 19, 2020

[…] Tealbook – Lessons Learned from the Global Rollout […].

52

52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting