Magellan Solutions

JANUARY 19, 2017

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that perception has shifted as well.

Call Center 67

Call Center Business Process Outsourcing Outsourcing Customer Service 67

AH Anderson Consulting

JANUARY 17, 2017

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Techn

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Chazey Partners

JANUARY 11, 2017

Phil Searle, CEO and Founder of Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing and Business Transformation, was interviewed … Phil Searle of Chazey Partners sharing his perspectives on Trump’s Protectionism and offshore shared services? Read More ». The post Phil Searle of Chazey Partners sharing his perspectives on Trump’s Protectionism and offshore shared services?

Shared Services 52

Shared Services Offshoring Advisory Service 52

Future of Sourcing

JANUARY 3, 2017

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have not been able to figure out what it is. But, it is playing out now and I am getting a glimpse of their wisdom. When business started globalising and multinationals sold their goods/services in other countries, there was euphoria in the developed countries.

Manufacturing 52

Manufacturing Outsourcing Banking Regulations 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

JANUARY 10, 2017

Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt — so consider outsourcing voice services to a call center that can get the job done at a fraction of the price. Deciding which functions to outsource (and which ones to keep in-house).

Call Center 64

Call Center Outsourcing Offshoring Customer Support 64

Magellan Solutions

JANUARY 12, 2017

You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing , many startup entrepreneurs and established companies are considering outsourced services, if they are not yet already engaged with it.

Outsourcing 63

Outsourcing Offshoring Labor Costs Flexibility 63

Magellan Solutions

JANUARY 24, 2017

Outsourcing has proven benefits – everyone, from small to big business owners, has given the practice a shot at some point in their business life cycle. It’s a known fact that it reduces costs, improves productivity, and boosts efficiency. So how do you make sure that you’re able to make the most out of this arrangement? Here’s how you can maximize outsourcing: 1.

Outsourcing 53

Outsourcing Offshoring Reduced Costs Collaborations 53

Magellan Solutions

JANUARY 17, 2017

Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and growth tactics like outsourcing, SMEs have a way to operate their enterprises better.

Outsourcing 49

Outsourcing Finance Operational Costs Flexibility 49