October, 2022

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The “Autonomous SOC” Is A Pipe Dream

Forrester Digital Transformation

Many vendors across the security industry share a vision: to deliver an autonomous security operations center (SOC) with their technology at the center. This idea is about as likely as me being able to join Starfleet and voyage with Captain Janeway in my lifetime. Why? First, let’s level-set on exactly what autonomous means: denoting or […].

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How to Launch a Successful Outsourced Contact Center Implementation

Blue Ocean

The launch of your outsourced contact center implementation may be a strenuous time – there's so much at stake for your business. That said, it shouldn’t be a headache.

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Today in Global Small Business: Why SMEs Must Cross Borders

The Global Small Business Blog

©iStock/cybrain What's affecting me, my clients, my colleagues and other global small business owners: Why SMEs must cross borders. 3 obstacles to globalizing a digital platform. Quote of the week: “E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez A strong cross-border strategy is key to sustaining e-commerce growth post-pandemic.

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How digital transformation made way for digital evolution

Hyland

In this piece: What is digital evolution? Digital evolution vs. digital transformation. Mindset: Transitioning from point-of-transformation to ongoing evolution. Leverage a digital transformation mindset for digital evolution. Building a digital evolution mindset at your organization. Digital transformation. The goal of the 21 st -century enterprise.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Will fusion energy help decarbonize the power system?

McKinsey and Company

Nuclear fusion has long been considered a near-impossible clean-energy solution. But technological advances—and the need for a flexible zero-carbon power grid—have made fusion worth considering.

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Portugal Work Visas and Permits: A Guide for Expats + Employers

Velocity Global

Need to obtain a Portugal work visa on behalf of yourself or an employee working for your company? Global employees are the norm for many companies, so whether you’re a Portuguese business looking to hire foreign employees or an expat wanting to enjoy Portugal’s beaches while you work, you’ll need to make the move compliantly. We’ve put together a guide to Portugal’s work visa and residence permit requirements. .

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Contact Center Location Strategy in a Remote World

Blue Ocean

How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.

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Boost Engagement At Your Meetings: A Little Less Conversation, a Little More Action

The Global Small Business Blog

©iStock/HodagMedia Opening meetings with free-form questions that participants can answer on their phones or laptops can ignite people’s curiosity and boost engagement. Do it Elvis style: “A little less conversation, a little more action,” Elvis Presley sang in a 1968 hit. Learn how to turn your meetings into jam sessions bursting with ideas and action oriented plans.

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Perficient Mentioned in Forrester Trends Report: Low-Code Addresses the Developer Shortages

Perficient Digital Transformation

Many organizations are struggling with finding skilled software developers for their development teams. To help increase the number of developers, one of the strategies emerging in the market is low-code platforms. Low-code platforms reduce the need to write code and increase the speed at which applications can be built and deployed. Essentially, low code puts development power in the hands of everyone, regardless of their title or role.

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On the cusp of a new era?

McKinsey and Company

Current economic and political turbulence could presage the start of a new era that is structurally very different with a new narrative of progress.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Velocity Global named a Leader in Everest Group’s global Employer of Record PEAK Matrix®

Velocity Global

DENVER, October 13, 2022 —. Report highlights exhaustive breadth of solutions, in-depth local expertise, and extensive global coverage. Velocity Global , the leading provider of global talent solutions, today announced that it was recognized as a Leader in Everest Group’s PEAK Matrix® Assessment 2022 for Employer of Record (EoR) Solutions. The report evaluated 15 EoR solution providers on their vision, capability, and market impact, taking into account client references as well as an ongoing ana

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Questions to Ask When Setting CX Metrics Goals

Forrester Digital Transformation

This past summer, I participated in my first century cycling ride – 110 miles through eastern Massachusetts. My goal was simple…to not be the last person across the finish line. I met my goal, almost crawling across the finish line dragging my bike behind me. As expected, my overall time was high. So, I’ve already […].

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How Automated Technology Can Re-Energize Your Global HR Team’s Hiring Process

Globalization Partners

The popularity of AI-based applications is rapidly growing in various sectors and Human Resources is no exception to this trend, as implementing automated technology into the HR workflow frees up staff from a tremendous amount of routine and mundane work. Moreover, numerous HR responsibilities are ideal for automation, with software to digitize and streamline recurring, time-consuming, and document-heavy tasks.

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Benefits to Branching Into Foreign Markets

The Global Small Business Blog

©iStock/metamorworks Global markets offer tremendous potential for developing new customers. Globalization isn’t a trend, it's a necessary strategy for expansion. Presently, some 96 percent of the world’s consumers live outside the U.S. Taking business abroad, therefore, is not only irresistible, but an essential requirement for any future-focused company’s growth strategy.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Connecting with our Community One Game at a Time

Perficient Digital Transformation

In April 2022, Perficient announced a multi-year, multi-faceted partnership with Major League Soccer’s Atlanta United franchise. The partnership includes a variety of marketing and corporate engagement benefits, a standout being the Coin Toss Kid opportunity. Atlanta United’s Coin Toss Kid provides a nominated child the chance to interact with players and flip the game coin to kick off a match.

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Power spike: How battery makers can respond to surging demand from EVs

McKinsey and Company

As the auto market embraces electric vehicles, battery demand is soaring. Bold moves in gigafactory construction, supply chain strategy, and talent acquisition can help industry players get ahead.

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Six tips for managing companies through a recession

Microsourcing

There has been much discussion in recent months about whether the United States is in a recession. Based on the general definition – two consecutive quarters of negative gross domestic product (GDP) - that marker was achieved in the summer of 2022. Then there are those who adhere to the theory that a recession requires a significant decline in economic activity lasting more than a few months.

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Changing Your Loyalty Program? Here’s What To Consider

Forrester Digital Transformation

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic. But loyalty programs are a symbiotic relationship: Consumers look to programs for better experiences and cost savings, especially in light of the current economic crisis. As both customer and business needs change, programs are evolving […].

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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How to Find the Best Software Testing Company to Fit Your Needs

Bydrec

Software testing is a crucial part of software development that often gets overlooked or misunderstood. Since testing is such an intricate and detailed process, it’s important to find the right testing company for your project. Not all software testing companies are created equal. Each one has its own specialty and areas of expertise, which is why it’s so important to do your research before signing with one.

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Only 9 Days Left to Register for the Biggest and Best Global Small Business Forum on the Planet

The Global Small Business Blog

©2022 Global TradeSource, Ltd. All rights reserved. You won't want to miss the biggest and best 7th Annual Global Small Business Forum on the planet held virtually on Friday, October 21st from 8:00AM-11:30AM CT. The theme is: #rebootyourbusinessforglboalgrowth. Lead sponsor is Associated Bank with support from Foley & Lardner. Below is a listing of the speakers.

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Do it on Purpose: Intentionality

Perficient Digital Transformation

Have you ever said, “We should do this,” …and then you don’t? That is a lack of intentionality. Being Intentional Comes Easy to Some, Hard for Others. The differences in people are beautiful – life would be boring otherwise. If you’ve read results from a personality test , you know each personality has its benefits (things they are good at) and its areas to watch out for (things they may overlook or not handle well).

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Raising the resilience of your organization

McKinsey and Company

Repeatedly rebounding from disruption is tough, but some companies have a recipe for success: a systems mindset emphasizing agility, psychological safety, adaptable leadership, and cohesive culture.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Three Common Traps to Avoid in Your First Contact Center

Transparent BPO Outsourcing

Common Missteps Continually Threaten Successful Implementation By Scott Newman, CEO, Transparent BPO The time has come – you’ve grown to the point that it’s time to outsource your contact center. It wasn’t an easy decision, but you’ve exhausted all your options. Your internal customer experience team is struggling to maintain service levels. The recruiting and […].

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AI software spend will double from 2021 to 2025, to reach $64 billion, and grow 50% faster than the overall software market

Forrester Digital Transformation

Across eight forecasted countries — US, China, Japan, and Europe-5 (France, Germany, Italy, Spain, the UK) — AI’s share of software spend will increase from 4.3% in 2021 to 6% in 2025. AI’s software growth is driven by: AI-infused software, that uses AI to increase its market attractiveness, although the software can still work without […].

Software 246
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Understanding ServiceNow Vendor Risk Management

V-Soft Consulting

Every business organization deals with vendors who provide a variety of different services. As much as companies depend on vendors, it is also vital for them to evaluate any potential or substantial risks that come with a vendor relationship. When doing business with vendors, businesses need to ensure that the organizations they partner with don’t create any negative influence on reputation or performance.

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Deep Dives Into Globalization

The Global Small Business Blog

©iStock/Heiko119 Explore how the movement of talent impacts creative quality, new expansion opportunities, why partnerships matter for global domination and more. Take your deep dive into globalization here.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Custom XhtmlString Render Service – Force Absolute URL for Images

Perficient Digital Transformation

Working with a headless website setup sometimes can be challenging. For example, if you insert an image directly into the TinyMCE text editor sometimes (it depends on a lot of factors) you can see the relative path to the server storage where the image is saved. But because it’s a headless setup, the front end part is at one web address and the back end could be in a different address which can be seen if someone inspects the page source.

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The scaling imperative for industry 4.0

McKinsey and Company

Global Lighthouse Network organizations continue to light the way in the Fourth Industrial Revolution. To keep up, companies must now scale technologies across sites and value chains.

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For insurers, the battle over cloud is over

Hyland

In this piece: Barriers for cloud adoption. Driving factors for cloud transitions. Cloud usage by business and IT. Advantages of cloud computing. In the advisory world, when facing a question about technology infrastructure and IT architecture, the correct answer is often (and painfully) “it depends.” This is due to a variety of complex factors. When discussing cloud platforms, there is no ambiguity.

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Clean Up Your Martech And Loyalty Tech Ecosystem

Forrester Digital Transformation

We all know that there is a big difference between working hard and working smart. And specifically for marketers, the status quo often makes working smart impossible — functional silos inhibit internal efficiencies and negatively impact the overall customer experience. Some of today’s biggest marketing silos are technology-based — different platforms for different functions.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.