Influx

MARCH 5, 2025

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

The Global Small Business Blog

MARCH 7, 2025

2025 Women Entrepreneurs Grow Global. All rights reserved. Celebrating Women's History Month at Women Entrepreneurs Grow Global with a special wegginar Monday, March 10, 2025 at 11 AM CT " 5 Trailblazing Women Building Global Enterprises." Join us as we spark a conversation around what it takes to start, run and grow a global enterprise. I will be moderating an esteemed panel of 5 titan trailblazers: Debra Dudley, Founder and President, Oscarware, Inc.

Banking 228

Banking Marketing 228

Microsourcing

MARCH 17, 2025

Insurance executives could be excused for feeling an extra weight on their shoulders were they to glance at McKinsey & Companys latest insight into their sector. In promoting its Global Insurance Report 2025, the renowned consulting firm painted a grim picture of the current landscape, saying an industry that focuses on mitigating risk and providing protection was enduring a particularly volatile age.

Insurance 52

Insurance Outsourcing Cybersecurity Accounting 52

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. But beneath the surface of this technological marvel lies an uncomfortable truth Artificial Intelligence (AI) is devouring energy, straining water resources, and leaving behind a mounting carbon footprint that can no longer be ignored.

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Regulations Co-Sourcing Manufacturing Government 130

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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.

Marketing

Intelligent Sourcing

MARCH 5, 2025

By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing growth, increasing specialization, the rise of GenAI, and […] The post BPOs Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way appeared first on Intelligent Sourcing.

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Business Process Outsourcing BPO Outsourcing Sourcing 52

Groove Technology

MARCH 7, 2025

By Ali Nguyen, Senior Software Engineer at Groove Technology As a software developer, I used to believe that my job was all about solving complex technical problems. I thought that if I could write efficient code, design scalable systems, and troubleshoot issues quickly, I was doing everything right. But I soon realized something crucialif I couldnt clearly explain my solutions to non-technical stakeholders, my technical skills alone werent enough.

Software 130

Software Engineering Collaborations Out-Tasking 130

The Global Small Business Blog

MARCH 6, 2025

iStock/Tippapatt The Knauss School of Business course International Management Consulting was designed with one specific goal in mind: give students real-world international business experience right from home. How? By working with San Diego-based businesses that are expanding into global markets. The course was uniquely created in response to the challenges of global mobility during the pandemic, and offers an immersive, hands-on experience with actual clients, company data and global industry

Design 158

Design Marketing Management 158

McKinsey & Company

MARCH 27, 2025

Gen AI can enhance profitable B2B sales growth. Seven use cases show how B2B leaders can maximize benefits and drive sustainable impact with a tailored gen AI strategy.

Sales 141

Sales Marketing 141

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers. The latest Everest Group survey, “Mapping the Next: Key Priorities for 2025” (Exhibit 1), reveals widespread dissatisfaction with both the quality of services and

Outsourcing 130

Outsourcing Accounting Service Sales 130

Perficient Digital Transformation

MARCH 6, 2025

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries.

Design 64

Design Manufacturing Out-Tasking Administrative 64

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Design

Redial

MARCH 31, 2025

Redial BPO is excited to announce its participation in ShopTalk 2025 , one of the most anticipated events in the retail and customer experience sectors. This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail. As a company dedicated to enhancing customer experiences through Business Process Outsourcing (BPO), Redial BPO is eager to engage with fellow attendees and share insights

BPO 130

BPO E-Commerce Retail Business Process Outsourcing 130

Premier BPO

MARCH 6, 2025

The recent announcement of Mitels Chapter 11 bankruptcy filing has raised concerns across the enterprise communications landscape. Once a prominent player in the Unified Communications (UC) and Contact Center (CC) markets, Mitel’s struggles with debt, failed acquisitions, and market saturation (alternatives abound) have brought it to a critical juncture.

Administrative 130

Administrative Finance Automation Analytics 130

The Global Small Business Blog

MARCH 15, 2025

Chicago is known for its vibrant St. Patrick's Day celebrations, including the iconic green river dyeing, which began in 1962, and the popular parade. Happy St. Patrick's Day to all! Photos: Laurel J. Delaney. All rights reserved.

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McKinsey & Company

MARCH 26, 2025

The healthcare sector has been integrating generative AI to enhance operations and engage stakeholders, with many advancing to full-scale implementation.

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Healthcare Service 132

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Everest Group

MARCH 7, 2025

Join Everest Group experts Amy Fong and Prateek Gupta for an insightful session on the commercial implications of generative AI in sourcing. Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies. As service providers integrate AI-driven solutions, sourcing professionals must adapt to new pricing models and evolving contract terms to maximize value while mitigating risks.

BPO 130

BPO Sourcing Service 130

inDinero

MARCH 6, 2025

Most SBA loans are for businesses that have been operating for a while, but new businesses still have options. This guide will cover loan types, qualification requirements for founders, and other financing options available to startups. Were a Y Combinator backed accounting, tax, and CFO advisory firm that has helped dozens of startups over the years.

Finance 59

Finance Co-Sourcing Banking Right-Sizing 59

Redial

MARCH 31, 2025

Redial BPO is excited to announce its participation in ShopTalk 2025 , one of the most anticipated events in the retail and customer experience sectors. This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail. As a company dedicated to enhancing customer experiences through Business Process Outsourcing (BPO), Redial BPO is eager to engage with fellow attendees and share insights

BPO 130

BPO E-Commerce Retail Business Process Outsourcing 130

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

Customer Service 52

Customer Service Design Service Healthcare 52

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

The Global Small Business Blog

MARCH 1, 2025

2025 Laurel J. Delaney. All rights reserved. "Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather.

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McKinsey & Company

MARCH 5, 2025

In this ever-evolving region, 18 arenas of competition will present challenges and opportunities that determine the future of New York.

Marketing 134

Marketing 134

Everest Group

MARCH 6, 2025

Artificial Intelligence is revolutionizing the biopharma industry, driving efficiencies, innovation, and smarter decision-making. From drug discovery to patient engagement, AI-powered solutions are reshaping the healthcare landscape.

Healthcare 130

Healthcare Efficiency Management 130

Metasource

MARCH 6, 2025

According to Harvard Business Review , 87% of surveyed businesses feel that companies that fail to make HR compliance a priority face significant risk. Thats why many human resources departments are prioritizing compliance and adopting tools that effectively minimize risk. One of the best tools? Secure document management software that automates HR workflows.

Automation 52

Automation Management Human Resources Right-Sizing 52

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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

Customer Support

Capgemini

MARCH 6, 2025

The journey to better Rail infrastructure management passes via digitalization Capgemini Engineering 2 Dec 2022 Digitalization of asset monitoring and processes key for Artificial Intelligence Facebook Twitter Linkedin As reported by the International Energy Agency in 2019, and Statista in 2022, the global demand for urban and mainline rail will grow in the coming years due to urbanization, attention on environmental impact, and an increasing population.

Co-Sourcing 52

Co-Sourcing Sourcing Labor Costs Manufacturing 52

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Ensuring that pharmacies are accessible to everyone is not just a matter of good customer service; it is also a legal requirement. Universal Design principles help pharmacies meet these legal requirements by creating environments that are usable by all people, regardless of their abilities.

Design 52

Design Healthcare Flexibility Service 52

The Global Small Business Blog

MARCH 22, 2025

2025 Laurel J. Delaney. All rights reserved. "With the coming of spring, I am calm again.

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McKinsey & Company

MARCH 19, 2025

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow.

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Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. While real-time payments adoption accelerates across global markets, the core needs of traditional buyers (e.g., issuing banks, acquiring banks, card networks) remains central to the Payments BPS growth story.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Influx

MARCH 5, 2025

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue , brand perception, and customer loyalty.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Capgemini

MARCH 6, 2025

Exploring new railway technology strategy “Or why I prefer those Black Angus in my sandwich” Capgemini 20 Sept 2024 Facebook Linkedin In anticipation of the forthcoming InnoTrans 2024 event in Berlin, Michael Davis and Vijay Anand Sundaresan from Capgemini Engineering, working with Rishi Raj Maulick from Qualcomm Technologies, Inc., outline the keys to successful technology strategy for the railway industry.

Engineering 52

Engineering Business Development Manufacturing Administrative 52

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In the realm of healthcare, effective communication and transparency are paramount. Pharmacies, as essential healthcare providers, must ensure that their services are accessible to all customers, regardless of their abilities.

Design 52

Design Healthcare Regulations Flexibility 52

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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

Management