March, 2020

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The Philippines is the Top Call Center Country in the World

Magellan Solutions

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . The most outsourced services to Philippine call centers include answering services, order taking , technical support, and customer service.

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These are Europe’s Top Tech Startup Hotspots for 2020

Velocity Global

Europe has one-third of the world’s top tech startup scenes for 2020, and Forbes even hailed the region as “ the future of startups.” London, Paris, and Berlin—and each capital’s country as a whole—offer rich startup ecosystems and attract funding both domestically and from abroad. European startup news-media site, Sifted, recently released its list of Europe’s top startup cities—each of which ranks among the top markets listed on the Global Expansion Tech Index , found in Velocity Global’s 2020

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COVID-19 Strategies: Working from Home with High School and College-Aged Kids

Aspirant

I’m confident that by now those of you working virtually have read many tips on how to successfully work from home. There is one area that deserves further discussion, which is how to share your workday with your kids (and vice versa). This is the first time that many people will work from home, not to mention work from home with kids in the house. It is important to recognize that this situation is highly unusual for them as well.

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The Distributed Agile Paradox: How To Overcome The Challenges

Neo Group

By their very nature, the terms Distributed and Agile are seemingly incongruent as geographical and time-zone separation inhibit an agile way of working. So how do we find ourselves in this seemingly paradoxical dilemma of Distributed Agile? There are two forces at play. The first, driven by cost reduction and reduced time to market, is the widespread geographical distribution of software application development.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Comment on Sustainability – It’s the New Black for Strategic Sourcing and Procurement by Celia Landesberg - Leading The Way In Sustainable Procurement #WSW

Ms Category Management

[…] for her and what she’s doing. Especially, since she’s on the cutting edge of the new black of procurement – […].

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How Does Intugo Build Loyal, Professional Teams in Mexico?

Intugo

How Does Intugo Build Loyal, Professional Teams in Mexico? Entering a new market is always daunting, especially when you don’t speak the language and have no experience of doing business there. Aside from the challenges of navigating employment regulations, finding a suitable workspace, and deciding where to put your desk, the most difficult task is finding talented, reliable employees to join your new team.

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Velocity Global donates one percent of 2020 profits to COVID-19 response

Velocity Global

Denver, Colo., March 25 , 2020 – Velocity Global , the leading provider of global expansion solutions, announced it will donate one percent of its 2020 global profits to non-profit organizations around the world responding to the COVID-19 pandemic. The company will apply its contribution as a match to employee donations, doubling the impact for organizations supporting healthcare and community needs.

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COVID-19 Strategies: Maximizing Remote Meetings

Aspirant

As companies and teams get used to social distancing and working from home, we must all continue to execute our responsibilities, one part of which means having productive meetings with our coworkers, suppliers, clients, and others. To maximize these virtual meetings, you need to adapt. But you’d be surprised how easy that can be.

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Responding to Coronavirus Disease 2019 (COVID-19): Business Continuity and Resilience

Neo Group

With the current reaction to the Coronavirus epidemic in the US, you might be surprised to know that the CDC’s current goal of mitigation involves slowing down the spread of infection so that the epidemic lasts longer. That’s right, the CDC actually wants to spread out, the spread of this disease. Though on the surface this may seem counterintuitive, as you would think they would want this outbreak over and to return to normal as soon as possible, there are significant business continuity benefi

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Comment on Improving Your Work Relationships in 2020 by An Extreme Hangover From The Beer Virus, How Long Will It Last?

Ms Category Management

[…] Building Business Relationships […].

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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3 Cold Calling Sales Techniques Approved by Telemarketers

Magellan Solutions

Closing a sale is perhaps the most difficult part of the sales process. Lead generation is already a challenge. How much more if you strive to close more deals? Many businesses have learned the value of sales strategies. To close deals faster, it usually boils down to using closing techniques to seal a sales deal. The tactics of selling are crucial to any sales strategy.

Sales 52
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The Effect Of Recession On Business And Remedies For That

Magellan Solutions

The world had witnessed several devastating recessions that crippled local and international economies. Yet, time and again, businesses recovered and went back on track. However, facing another recession is too much to bear, especially for small businesses with limited cash reserves. Even huge companies are not exempted. Due to the continuous spread of the coronavirus disease (COVID-19), another recession is likely to happen.

Sales 52
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The Philippines is the Top Call Center Country in the World

Magellan Solutions

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . The most outsourced services to Philippine call centers include answering services, order taking , technical support, and customer service.

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Call Center Pricing: How Not To Get Ripped Off

Magellan Solutions

When it comes to sales and customer support , Philippine contact center pricing has been undeniably affordable yet the level of quality, untarnished. Because of its affordable labor rate, businesses in the United States, Europe, Australia, and various parts of Asia can save bigtime. This makes the Philippines one of the leading outsourcing and offshoring nations.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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15 Tasks Virtual Assistant For Sales Do For Small Businesses

Magellan Solutions

Hiring a virtual assistant for sales helps in converting leads and bringing in new clients faster. By transferring minor yet important time consuming tasks, your sales team becomes more efficient and productive. . Time is money. And since better sales performance means higher revenue, it assures you of meeting your monthly goals. What is a Virtual Sales Assistant?

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Call Center Pricing: How Not To Get Ripped Off

Magellan Solutions

Call Center Pricing: How Not To Get Ripped Off. When it comes to sales and customer support , Philippine contact center pricing has been undeniably affordable yet the level of quality, untarnished. Because of its affordable labor rate, businesses in the United States, Europe, Australia, and various parts of Asia can save bigtime. This makes the Philippines one of the leading outsourcing and offshoring nations.

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The Top 3 Reasons Tech Firms Rely on Global Employer of Record

Velocity Global

New growth opportunities in foreign markets emerge quickly, and tech firms take advantage of these opportunities—and increase their chances of outpacing their competition—by relying on a Global Employer of Record solution, also known as an International Professional Employer Organization (PEO) solution. Whether your tech company seeks revenue growth, premier talent, greater scale and efficiencies, or all of the above, a Global Employer of Record presents a flexible, scalable global expansion met

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COVID-19 Strategies: Ways for Managers to Virtually Improve Connection

Aspirant

As we shift to this temporary “new normal” of reduced travel, social distancing, and working from home, we are at risk of feeling disconnected from our coworkers. Not only can this cause a decrease in engagement, but it can also reduce job satisfaction, limit productivity, and create a divide between managers and employees.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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How To Survive Tough Times As A Small Business

Magellan Solutions

The global outbreak of the coronavirus disease (COVID-19) shakes the global economy and sets the world into haywire. . Governments multiply their efforts to have everything under control. Megacities and countries are on lock down. The then busy streets are now eerily quiet. Some companies are forced to lay off their employees because the business situation has gone sour.

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5 Proven Benefits Of An Order Taking Call Center

Magellan Solutions

Outsourcing an order taking call center is the ultimate choice. Along with convenience, personalized service is one of the keys to enhancing customer experience. . While there’s nothing wrong with an automated answering service, this is not what customers prefer. They seek someone who can immediately address their needs and concerns, especially when ordering food and other necessities through the phone.

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COVID-19 Strategies: Social Distancing Doesn’t Mean Emotional Isolation

Aspirant

I’ve seen countless articles in recent days about the importance of social distancing, and the research that supports it is astounding. As a reaction, the professional world has pivoted quickly to allow remote-working options and virtual access to meetings and events. Work-from-home tips and tricks are being shared, and virtual strategies to prevent a disruption to our daily work lives are being deployed left and right.

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COVID-19 Strategies: 4 Tips for Productive Virtual Meetings

Aspirant

To slow the spread of Covid-19, more and more businesses are taking precautions and setting up the right environment to make a successful move to working online. But what happens when teams who are used to working together now suddenly are forced to meet virtually? From unclear direction to background noise, there are ample opportunities for meetings to go off track and productivity to plummet.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Tech Firms Bullish on Global Expansion Despite Growing Uncertainty, According to Velocity Global Research

Velocity Global

Denver, CO – March 12, 2020 – U.S. and UK technology businesses remain determined in their plans for international expansion, according to findings in the 2020 State of Global Expansion Report: Tech Industry , which is based on a survey of 1,000 U.S. and UK decision-makers from companies in the IT, software, hardware, and technology industries. The company also released findings from its annual Global Expansion Tech Index , which identifies the most promising markets for international expansion

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11 Companies That Outsource Sales and Why Should You Too

Magellan Solutions

Outsourcing lends a much-needed helping hand, especially during volatile economic times. Companies that outsource sales have shown resilience because of it. Small businesses would have dedicated teams of experts with minimal expenses. Meanwhile, expansion becomes a lot easier for larger businesses, particularly for overseas operations. There are many kinds of services that outsourcing companies offer.

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COVID-19 Strategies: 5 Ways to Set Up a Successful Work-from-Home Environment

Aspirant

Dog barking. Spouse asking about dinner. Kids running around. Blender whirring. Doorbell ringing. Cat walking across keyboard. TV playing.

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#StopTheSpread: Denver Leader’s Approach to Mitigating the Spread of COVID-19

Velocity Global

COVID-19, the novel strain of the coronavirus disease, now upends life in over 199 countries and territories. While the number of cases and deaths across the globe continues to climb, tech leaders in Denver and Boulder, Colorado, recently released a joint statement announcing measures taken to #StopTheSpread of COVID-19. 35 Colorado High-Tech Companies Team Up To #StopTheSpread.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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9 Companies That Outsource Customer Service

Magellan Solutions

Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Think of it this way. Businesses exist because of customers. Customers rely on businesses to make their lives easier. This means that customer service, along with relevance, binds the two together. The better the service quality, the stronger the connection will become.

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Work From Home Strategy: A Post Pandemic Guide to Better Connection

Aspirant

As we shift to this temporary “new normal” of reduced travel, social distancing, and working from home, we are at risk of feeling disconnected from our coworkers. Not only can this cause a decrease in engagement, but it can also reduce job satisfaction, limit productivity, and create a divide between managers and employees.

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Overview of Velocity Global’s 2020 State of Global Expansion™ Report: Technology Industry

Velocity Global

Global expansion remains a top priority for 83% of U.S. and UK tech executives this year, according to Velocity Global’s forthcoming 2020 State of Global Expansion Report: Technology Industry. The independently commissioned report reveals what fuels 1,000 leaders’ global growth ambitions, challenges they face, and the markets they identified to realize their goals.

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

The outsourcing industry of India has experienced rapid growth over the years. Some key reasons have pushed the industry further. These are government policies, infrastructures, and a large population. Such factors have enabled India to provide quality solutions at a low cost. . When outsourcing minor business aspects, companies would consider India.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.