August, 2022

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3 Call Center Monitoring Best Practices You Must Know

Provana

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

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The State Of VSM: Five Things We Like

Forrester Digital Transformation

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors. More vendors means more competition and more innovation, which is good for […].

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A Great Resource for the Illinois Global Business and Entrepreneurship Ecosystem

The Global Small Business Blog

©iStock/JaySi One of the best kept secrets in Chicago is the long-standing nonprofit International Trade Association of Greater Chicago (ITA/GC) , which provides a forum for the exchange of up-to-date and practical information on the trends and tools of the ever-changing global marketplace. Established in 1977 (name changed to ITA/GC in 1985) by Richard Paullin who is considered the Mayor of global trade in Chicago.

Banking 228
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How to set employee expectations for remote work

Hyland

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. By 2028, projections by Upwork show that 73% of all departments are expected to include remote workers. With remote work becoming increasingly normalized, fulfilling these requests is no longer as simple as saying “yes.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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5 Best Areas for Automation in Finance

Automation Anywhere

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business. The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance.

Finance 145
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Leading and Managing Change Effectively: It’s A Process that Includes You – A Systemic Approach Part 11

Intelligent Management Inc.

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution. This means we have to develop and communicate this solution in a way that everyone is involved in its construction. They need to be part of building the change and in that way they can own it.

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For Marketing Operations Leaders, 2023 Brings Opportunity Amid Uncertainty

Forrester Digital Transformation

Data-driven, actionable insights will be critical for weathering economic turbulence. Providing these insights ranks high among marketing operations teams’ priorities in the year ahead.

Marketing 246
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What Can an Export Grant Out of New Jersey Do For You?

The Global Small Business Blog

©iStock/RomanBabakin In the case of New Jersey, USA, the New Jersey Business Action Center (NJBAC) is offering export assistance to small and mid-sized businesses in New Jersey through its NJ STEP program. Through the New Jersey State Trade Expansion Program (NJ STEP), which is funded in part through a grant from the U.S. Small Business Administration (SBA), the NJBAC offers an opportunity to help Small Business Enterprises (SBEs) receive financial awards to offset export promotion costs partial

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Why SMB Cybersecurity Is A Non-negotiable Today

Zinnov

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

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Top 5 Automation Use Cases for the Front Office

Automation Anywhere

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Fintech in Africa: The end of the beginning

McKinsey and Company

Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next.

Service 142
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7 Tips for Developing a Collaborative Hiring Strategy

Globalization Partners

All savvy business owners know it: To run a successful company, you need to employ the right people. It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. This means recruiting the best people for the job is paramount to success. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential.

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What Happens To Trust In Times of Economic Volatility?

Forrester Digital Transformation

In times defined by extraordinary political and social instability, customers, employees, and partners increasingly turn to businesses they can believe in, and that give them confidence in their future actions based on a clear set of values.

Research 246
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Combating Global Expansion Challenges (wegginar® 8/3/22)

The Global Small Business Blog

©2022 Women Entrepreneurs Grow Global®. All rights reserved. Join host Women Entrepreneurs Grow Global® for its next wegginar®, Wednesday, August 3, 2022 at 11AM CT featuring Jessica Wargo (Plante Moran), Beth Babich (Plante Moran) and Elisabeth Weissenreider-Bennis (The Weiss-Aug Group) when they talk about, "Crucial Connections: Combating Global Expansion Challenges.

Banking 218
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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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How to Setup an Effective LinkedIn Profile

Perficient Digital Transformation

How to Setup an Effective LinkedIn Profile. I will cover all sections to make a strong & complete LinkedIn profile in points. 1. Background picture / Cover Photo. I usually keep background photos of the current tool I am working on or the company I work for. Either work!! 2. Display Picture. Keep basic image with minimal edit and nice plain background at back.

Analytics 116
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Attended or Unattended Bots — Which Should You Choose?

Automation Anywhere

Pick up an advanced camera, and you’ll probably be given a choice of operation. You can put the camera on automatic, and it will do all the work to set up the exposure. Or you can decide to select some of the settings yourself, for example, the shutter speed, and let the camera do the rest for a semiautomatic experience. Or you can switch to manual mode and do everything yourself.

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How to make ESG real

McKinsey and Company

While ESG is likely to evolve both in substance and name in the coming years, its underlying impulse is here to say. Here’s how companies can take a more systematic and rewarding approach to ESG.

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7 Risk Management Best Practices: A Guide for Global HR

Globalization Partners

Like most areas of business, global human resources (HR) teams face common risks that they must learn to navigate at each stage of the employee lifecycle – from recruitment to offboarding. We’ll start by setting out what we mean by risk management before collating a list of seven best practices. What is risk management? In order to create a positive environment where people can work safely and productively together, an organization needs to prioritize risk management.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Counting Down To Forrester’s Technology & Innovation APAC For 2022

Forrester Digital Transformation

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology. In fact, only 20% of organizations are currently […].

Research 246
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Routines That Can Set You Up For Global Success

The Global Small Business Blog

©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.

Marketing 214
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6 Areas That Stall Organizational Change

Perficient Digital Transformation

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change. I use this model as part of my introduction to new team members.

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22 Chatbot Statistics for 2022

Simplr

Looking to take your chatbot to the next level? Or perhaps looking for data to support the debut of a bot on your website? We’ve got you covered with the latest chatbot statistics for 2022. Chatbots are here to stay. Thanks to the rise of the NOW Customer-what we call today’s customer who expects instant, around-the-clock responses and solutions-chatbots are the technology of choice for brands that want to ensure exceptional customer experiences.

Sourcing 105
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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Freelance, side hustles, and gigs: Many more Americans have become independent workers

McKinsey and Company

Independent work is booming, the American Opportunity Survey shows. For these workers and society, the upsides and drawbacks are all part of the gig.

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Is the Office Dead? The Great Debate Between Remote and In-Office Work

Globalization Partners

When considering the data on remote versus office work productivity, it is a real possibility that the office may indeed be dead. When Covid-19 first hit, working from home was a necessary substitute for what was, at the time, expected to be a short-term problem. Fast-forward two years — a tectonic plate shift has transformed the geography of work. What does working remotely mean?

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What The Massive US CHIPS Act Means To You

Forrester Digital Transformation

President Biden just signed CHIPS for America Act into law, as part of a larger $280B CHIPS and Science Act appropriation. This “CHIPS Act” allocates $54.2 billion in funding to support US domestic technology innovation, primarily aimed at the semiconductor industry. Much of the lobbying that brought this act to reality is focused on national […].

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How to Bring Out the Greatness In Every Employee

The Global Small Business Blog

©iStock/Fighter_Francevna GrowthSpace – which leverages algorithms to match individual employees and groups of employees with experts for development sprints – was founded in 2018 by Dan Terner, Izhak Kedar and Omer Glass. The company today announced that it raised $25 million in Series B financing led by Zeev Ventures, with participation from M12 (Microsoft’s venture fund) and Vertex Ventures, bringing GrowthSpace’s total raised to $44 million.

Finance 196
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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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The Corporate Athlete: Balancing A Technology Career in the Motherhood Space

Perficient Digital Transformation

The alarms sounds. It’s 5:00 am. The house is quiet. It’s here, my most productive and focused time of day. The smell of fresh brewed coffee fills the air as the sun begins to peek over the trees outside my office window. The stillness allowing for the clearest focus and strategic thinking to set up for a productive workday. I know I have just the right amount of time and mind space before the day fully engages: inboxes fill, teams begin to meet and customer meetings ensue.

Jobbing 116
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Is It Time to Break Up with Your Contact Center?

Simplr

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete!

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Creating a technology risk and cyber risk appetite framework

McKinsey and Company

Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing technology risk and cyber risk.

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The Pros and Cons of Relocating Employees Internationally

Globalization Partners

In our increasingly connected world, companies need to be globally savvy to thrive. International growth is possible — and profitable — for both large and small companies, but some shy away from the prospect. Having an international growth plan can benefit your company in many ways, from opening new revenue pathways to boosting your global reputation.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.