August, 2022

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What Are the Most Effective Software Outsourcing Models?

Groove Technology

Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style.

Software 130
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How a nearshore BPO impacts the brokerage business?  

Redial

Brokerage firms or companies have been intermediaries and key players in facilitating numerous processes. Its effectiveness in obtaining financial resources, goods, and capital, in general, has contributed to production levels.

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10 Common IT Help Desk Problems And Their Solutions

31 West

40% of customer service leaders say that their company views customer service as an expense instead of a driver for growth, an increase of almost 25% in one year alone.

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3 Call Center Monitoring Best Practices You Must Know

Provana

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Effort, Performance, Purpose: The Three Evolutions of Services

Horses for Sources

We’ve been covering IT and business services for over 20 years, and it’s still sold and bought the same way: enterprises pay for effort , and providers sell effort. However, the current “effort-based” model has become unsustainable in today’s climate for two reasons: 1.

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Three Data-Driven Trends That Will Drive B2B CMOs’ 2023 Planning  

Forrester Digital Transformation

To thrive in a turbulent year, B2B marketing leaders will need to spend strategically. Taking cues from fast-growing companies can help. Age of the Customer annual marketing planning B2B Marketing Chief Marketing Officer

Marketing 246

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Why establishing a culture of recognition programs & activities is important in a call center. 

Redial

At this point, we all know that motivation and recognition of employees of any organization are essential to appreciate the talent and achieve results. But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different organizations.

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What Are The Benefits Of A Managed Service Provider ?

31 West

Are you one of the many CEOs struggling to focus on the core and crust of your business as your plate is always full of frustratingly recurring surface issues? Take a deep breath! We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers.

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6 Benefits of Real-Time Speech Analytics Contact Centers Cannot Ignore

Provana

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187
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Leading and Managing Change Effectively: It’s A Process that Includes You – A Systemic Approach Part 11

Intelligent Management Inc.

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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Portfolio Marketing Must Act As A Compass Through Shifting Seas In 2023

Forrester Digital Transformation

By investing in audience-centric practices, portfolio marketers can help their organizations be more efficient and effective, despite economic uncertainty. annual marketing planning B2B Marketing Portfolio Marketing predictions

Marketing 246
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Building a React Native mobile app for internal communication of a global corporation

Groove Technology

Customer. Our customer is a global Human Resources corporation with international teams in different branches. Challenge. The company came to Groove Technology when they needed an official app to bring their workflow and internal communication to the next level.

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How to Setup an Effective LinkedIn Profile

Perficient Digital Transformation

How to Setup an Effective LinkedIn Profile. I will cover all sections to make a strong & complete LinkedIn profile in points. Background picture / Cover Photo. I usually keep background photos of the current tool I am working on or the company I work for. Either work!! Display Picture.

Analytics 113
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What Are Effective Customer Service Strategies?

31 West

Customer service? Your customers will never get enough of it. You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day.

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Fintech in Africa: The end of the beginning

McKinsey and Company

Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next. Insights on Financial Services Payments Africa

Service 145
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22 Chatbot Statistics for 2022

Simplr

Looking to take your chatbot to the next level? Or perhaps looking for data to support the debut of a bot on your website? We’ve got you covered with the latest chatbot statistics for 2022. Chatbots are here to stay.

Sourcing 102
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For Marketing Operations Leaders, 2023 Brings Opportunity Amid Uncertainty

Forrester Digital Transformation

Data-driven, actionable insights will be critical for weathering economic turbulence. Providing these insights ranks high among marketing operations teams’ priorities in the year ahead.

Marketing 246
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Building a fitness app with React Native

Groove Technology

Customer. Our customer is a gym studio in the UK. Challenge. The customer asked for a fitness app of their own brand, which would help their customers to do exercises at home and have a healthy diet. Technologies. React Native. Case Studies

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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6 Areas That Stall Organizational Change

Perficient Digital Transformation

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus.

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How to Prioritize Help Desk Tickets?

31 West

For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at the frontline of doing it.

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Freelance, side hustles, and gigs: Many more Americans have become independent workers

McKinsey and Company

Independent work is booming, the American Opportunity Survey shows. For these workers and society, the upsides and drawbacks are all part of the gig. Future of America Public & Social Sector Economic development Economic Studies

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5 Best Areas for Automation in Finance

Automation Anywhere

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business.

Finance 145
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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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The State Of VSM: Five Things We Like

Forrester Digital Transformation

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors.

Marketing 246
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React Native vs. Native: Which One to Choose for App Development?

Groove Technology

Since having a presence on both the Android and iOS platforms has become imperative, the React Native vs. Native debate has become outdated. While some users continued developing native applications, others shifted to React Native because it provides many chances across platforms.

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Optimizely CMS – the importance of GUIDs and Assembly Names

Perficient Digital Transformation

In Optimizely CMS world, we see GUIDs everywhere. They are the unique identifiers for content types and more. As part of developing with Optimizely CMS, developers are advised to always specify GUIDs in there Content Type declarations.

Design 113
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Top 10 Benefits For Your Business From Using Managed IT Services

31 West

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Creating a technology risk and cyber risk appetite framework

McKinsey and Company

Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing technology risk and cyber risk. Cybersecurity Banking Cybersecurity/Risk Risk Management

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Top 5 Automation Use Cases for the Front Office

Automation Anywhere

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

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What Happens To Trust In Times of Economic Volatility?

Forrester Digital Transformation

In times defined by extraordinary political and social instability, customers, employees, and partners increasingly turn to businesses they can believe in, and that give them confidence in their future actions based on a clear set of values.

Research 246
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eCommerce Mobile App Development Guide: Explained In Brief

Groove Technology

As a once-foreign idea, eCommerce mobile apps are now pervasive and so integrated into our lives that they rank second only to social media applications as our preferred rendezvous.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.