Future of Digital Sourcing Nearshoring
JUNE 8, 2021
Could Puerto Rico Become the Next Big Tech Haven? Related news: Are You Getting the Most Out of Your Nearshore Digital Transformation Partner? During the 2006 economic downturn in Puerto Rico, many jobs were lost and people left the island. Fast forward to 2017 when Hurricane Maria made the problem even worse. People left the island in masses; and many didn’t come back.
V-Soft Consulting
JUNE 8, 2021
This month we are spotlighting a key member of the V-Soft Infrastructure team. Chris Dunsmuir, an ITS Engineer, is often recognized as a top performer due to his ability to complete client and internal projects quickly and efficiently. Chris is always willing to go above and beyond, traveling frequently and working late to see a project through. We caught up with Chris to learn more about who he is, his career and what he likes to do in his free time.
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CDS
JUNE 8, 2021
Last week we read the Wall Street Journal article, “ Spare Parts, Fix-It-Yourself Guides Hit the Market as Brands Ponder Repairability ,” and see how this law affects not only car manufacturers, but technology companies as a whole. Twenty-seven states across the U.S. have already brought up ‘right to repair’ bills in 2021. According to the consumer groups tracking the proposals, more than half of them have been voted down or dismissed.
V-Soft Consulting
JUNE 8, 2021
While we are at the cusp of Industry 4.0, figuring out how artificial intelligence, robotics, the Internet of Things, big data, and machine learning are impacting businesses, technologists are heralding the arrival of the next industrial revolution or Industry 5.0 in the future. This is consistent with how industries have changed over time. Since the first industrial revolution began in the 18 th century, technology has played an important role in redefining and reinventing itself.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Quint
JUNE 8, 2021
Team members with the highest qualifications, the smartest, the fastest,…. does that make your team high performing? In a series of simulations with the same company I facilitated recently, I analyzed the results. All teams were put into the same simulated environment. It was interesting to see 5 different teams with 5 different results. I investigated the similarities and variations, especially what made the difference, and made some interesting observations on teamwork.
Premier BPO
JUNE 8, 2021
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability. The more effortless experiences your customers have upon interaction with you, the greater Customer Loyalty you will inspire.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Magellan Solutions
JUNE 8, 2021
AI Sentiment Analysis Provides Excellent Support In Outsource Customer Service Solutions. Technology has offered various ways in improving how customers reach a business. In outsource customer service solutions arsenal, there are two indispensable tools. These are machine learning and Artificial Intelligence (AI). For outsource customer support services, AI is often used in CRM software and systems.
Automation Anywhere
JUNE 8, 2021
For many customers, good service is all in their experience. It may be the only post-sale interaction they have with your company. So it had better be a good one. They want quick resolutions, rapid answers to questions, and empathy for the challenges they face. Yet, service agents must depend on using multiple—sometimes dozens of—separate applications to provide service, which can affect the experience.
Magellan Solutions
JUNE 8, 2021
Is a script important in establishing smooth sailing communication in an order processing call center ? You need to consider a lot of things when planning to outsource your order processing call center. It is one of the key factors in order to have a better outcome when pursuing business deals. . That’s why it is important to plan out your strategy when communicating with every prospect client.
AS White Global
JUNE 8, 2021
Our colleague Vanessa Kerk from ASW Malaysia has had a very interesting life working and traveling so far. We sat down with her and talked about her settling down with ASW and what her life’s like now working for a financial planning client. . Hi, can you tell us a bit about yourself? . Hi, I’m Vanessa! I grew up in a small town in Johor, Malaysia, where I spent the first half of my life, and where I found an early passion for photography.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Magellan Solutions
JUNE 8, 2021
Hiring a virtual assistant cold calling always come in handy. Companies generally only tend to call leads who have already expressed interest in their company. But sometimes calls made could test, not only the callers’ patience but the one called. But, these callers do have a reason for being so annoying. There is still a market to consider beyond these annoying calls we would refer to as cold calls.
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