The Global Small Business Blog

JUNE 15, 2022

©iStock/dickcraft By force of habit, most executives tune down their imagination when strategizing. This is counterproductive, the authors of the article below argue. Instead, they offer an alternative: Design fiction. A design technique that immerses executives and employees deeply in various possible futures, it uses artifacts such as short movies, fictitious newspaper articles and imaginary commercials to generate transformation roadmaps.

Design 177

Design 177

Groove Technology

JUNE 15, 2022

With the development of Industry 4.0, self-driving vehicles, connected gadgets, home automation systems, and wearable health devices, the need for IoT-based applications is on the rise. Several developers are continuously improving to stay relevant and future-proof their professions, putting them ahead of the competition. You should know a few programming languages if you are a developer seeking to make it big in the IoT app development industry.

Out-Tasking 130

Out-Tasking Engineering Jobbing Automation 130

Forrester Digital Transformation

JUNE 15, 2022

Clari is a sales technology provider that helps sales teams streamline operations and improve revenue predictability. Traditionally, it has stayed away from deeper revenue intelligence capabilities that focus on interaction execution, preferring to aggregate that information from other tools and present it in Clari. The Wingman acquisition is a shift away from this approach, as […].

Streamline Operations 130

Streamline Operations Sales Service 130

McKinsey and Company

JUNE 15, 2022

New McKinsey research shows that students and faculty are eager to continue using new classroom learning technologies adopted during the pandemic, but institutions could do more to support the shift.

Research 140

Research 140

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

JUNE 15, 2022

Fears of recession, tightening financial markets, and market downturns have led to layoffs in technology and cryptocurrency companies and have even impacted the cybersecurity space. These companies have valuable intellectual property and customer data that they must continue to protect during this tumultuous time. this tumultuous time. At crypto companies, they may also have access […].

Cybersecurity 130

Cybersecurity Marketing 130

McKinsey and Company

JUNE 15, 2022

Our latest Quantum Technology Monitor shows industry interest remains strong, China is upping its game, and talent shortages require attention.

Analytics 142

Analytics 142

McKinsey and Company

JUNE 15, 2022

Julien and Kiersten Saunders climbed the corporate ladder tirelessly until they discovered the FIRE movement. Now they’re on track to retire decades early as millionaires.

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Raya Contact Center

JUNE 15, 2022

Watch our CRO, Sam Hanna share his insights on the main CX challenges, the importance of data analytics as well as many CX issues in an online interview with CX Live and host Wai Mon Aung. He also shares how RAYA CX uses technology to help brands deal with the flood of data and make the most out of it to reach their goals and the ROI they seek. Hanna highlights success stories made with RAYA CX’s clients and the pros and cons of outsourcing vs in-house customer experience operations.

Analytics 98

Analytics Outsourcing 98

Airswift

JUNE 15, 2022

Source: JFDIORIO/Shutterstock. Good winds are blowing strong in northeastern Brazil and the sector has accumulated record-breaking power generation. This has helped reduce the consequences of the water crisis facing the country last year — due to the dry rains — and stimulate the economic recovery, therefore creating jobs. Brazil is in sixth place in the global ranking of the Global Wind Energy Report 2022 with 21.5GW of onshore wind installed capacity.

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Jobbing Sourcing 98

McKinsey and Company

JUNE 15, 2022

Most organizations achieve less than one-third of the impact they expected from recent digital investments. What can companies learn from the best performers about how to beat the odds today?

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Bydrec

JUNE 15, 2022

When starting your next project, it can be difficult to know where to begin. Thinking about the right people to approach can be daunting, and you might not know exactly where to look. The right coder for your project is not a light switch you can just flip. That’s not to say it’s not achievable. The right coder needs to be the right match for your team, your project, and your budget.

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McKinsey and Company

JUNE 15, 2022

With its potential to generate up to $5 trillion in value by 2030, the metaverse is too big for companies to ignore.

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Sales Marketing 112

The Scalers

JUNE 15, 2022

CONTENTS Carefully choose your location Pick the right talent Finding the right talent Testing and assessing logic skills Evaluating technical expertise Completing a mock assignment Interviewing with HR Interviewing with a manager Conducting a final interview Understand the difference between offshoring and outsourcing Consider common concerns about ODC teams Cultural differences Quality issues Security risks Find the right offshore development partner.

Offshoring 83

Offshoring Co-Sourcing Engineering Outsourcing 83

Perficient Digital Transformation

JUNE 15, 2022

I recently connected with one of our lead business consultants, Wayne Ause, to discuss how he impacts healthcare clients. We discussed what a typical day in this role includes. Perficient promises to challenge, champion, and celebrate our people. I loved hearing Wayne’s thoughts on how Perficient keeps this promise by valuing his voice, and I’m sure you will too.

Healthcare 69

Healthcare Insurance Jobbing Collaborations 69

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

JUNE 15, 2022

CEOs are embracing radical new approaches in business operations to rapidly scale growth. And Asia will be a dynamic proving ground.

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Perficient Digital Transformation

JUNE 15, 2022

In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Which is all the more reason that their experience with your organization’s contact center should be considered as a high-stakes touchpoint. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer satisfaction and for agent retention.

Healthcare 64

Healthcare Call Center Reduced Overhead Insurance 64

Capgemini

JUNE 15, 2022

Leveraging clean-room technology for better ad buys Capgemini 2022-06-15. My team and I are delighted that Snowflake has honored Capgemini with a special Media Competency Badge for accelerating innovation via the Snowflake Media Data Cloud. This is an important recognition of how we’re helping publishers, advertisers, and other parties prosper in an increasingly complex media landscape.

Analytics 52

Analytics Government Sales Marketing 52

Anexa

JUNE 15, 2022

Obviously, CX is here to stay, and its connection with digital platforms and processes is everywhere. Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. And even though these practices were transforming the customer journey, COVID-19 hit hard and essentially changed the way we do business.

Business Process Outsourcing 52

Business Process Outsourcing Customer Service BPO Outsourcing 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Capgemini

JUNE 15, 2022

BigTech into payments Joost van Putten 30 May 2022. Facebook Twitter Linkedin BigTechs have been disrupting the payment industry for some time now. What are their major moves in the payments space and what is their strategy behind it, according to our research from the PSD2 (Open Banking) Market Observatory? And how should banks react? eWallets’ market introduction.

Banking 52

Banking Accounting Sales Regulations 52

Anexa

JUNE 15, 2022

With customer experience being one of the most highly profiled and critical strategies in a post-pandemic business world, much attention is being given to the where, why and how of improving it. And when we consider that customer service is the beating heart of CX, it begs a closer look. One of the most basic elements of customer service would have to be the ‘Call Center’.

Call Center 52

Call Center Customer Service Service BPO 52

Neeyamo

JUNE 15, 2022

Not many stories can make you sit up and wonder how this came to be. The journey of a genetic engineer who became a GPHR Certified Global HR Technology Professional is undoubtedly one of them. In between a flurry of calls and meetings, Bharathi Ramamurthy shared her thoughts on her early definition of HR, her experience with Neeyamo , and the company’s transformation from a global HR services provider to a market leader in worldwide payroll and EOR solutions.

Payroll 52

Payroll Engineering Marketing Design 52

Anexa

JUNE 15, 2022

How has the remote/hybrid work model affected customer service? This phenomenon – which gained traction because of the pandemic – is clearly here to stay in many cases. But customer expectations have not changed – in fact, they have accelerated. Today’s consumer is savvy, sophisticated, and less inclined to practice brand loyalty unless it’s truly earned.

Customer Service 52

Customer Service Outsourcing BPO Accounting 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Premier BPO

JUNE 15, 2022

Gold sponsor at MSP Expo 2022 Presenting at Booth 359. Event Overview: Bringing together all MSP experts under one banner ; the MSP Expo is a platform for business owners and technology specialists to share, learn, and collaborate on growth strategies to drive greater revenue, network and increase company valuation, deliver better customer service, and apply modern technology when suited, to keep up with the changing market dynamics.

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BPO Collaborations Customer Service Marketing 52

Anexa

JUNE 15, 2022

Solution selling has become critical as markets evolve, and an important factor for success will be a highly trained, exceptionally skilled “selling solutions” sales team. While traditional selling involves a “pitch” of products or services with the goal of achieving a commitment to purchase, the consultative (or selling solutions) methodology is based on the seller’s ability to assist the customer in identifying issues, or even opportunities they haven’t yet recognized, resulting in solutions t

Sales 52

Sales BPO Business Process Outsourcing Marketing 52

ScaleHub

JUNE 15, 2022

ScaleHub is thrilled to announce our expansion to Japan as part of our activities in the Asia-Pacific region. Japan is one of the most interesting countries in the world for our unique collective intelligence solution for automating business processes, using a top-quality system to produce high data accuracy. Japan: a global leader Japan is one of the most prominent global industry leaders in automotive, robotics, and electronics.

Finance 52

Finance BPO Regulations Shared Services 52

Balbelforce

JUNE 15, 2022

In this post: What is a progressive dialer? What is the purpose of a progressive dialer? In what scenarios is a progressive dialer used in a call center? With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences. One such tool is the progressive dialer, which is used to help call center agents save considerable time and effort when making calls, while still mainta

Call Center 52

Call Center Automation Time Savings Software 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Forrester Digital Transformation

JUNE 15, 2022

Tell Us About Yourself I’m a native New Orleanian passionate about old-world architecture, gaming, and weight lifting. I love to travel with family, and I keep in touch with the same friends I’ve had since middle school and college. I was always interested in computers and fascinated by the magic of software and games. Still, […].

Software 26

Software Government 26

NoonDalton

JUNE 15, 2022

If you’ve ever doubted the importance of customer service, consider the last time you sat on hold with a service provider, ready to scream. Customer service is the foundation of a long-term relationship between your company and the customers it serves. One of the most common reasons customers leave providers is because of poor customer service.

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Customer Service Outsourcing Service Customer Support 95

Automation Anywhere

JUNE 15, 2022

Finance and accounting is one of the many corporate functions that is undergoing a digital transformation. Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Today, a significant amount of time is occupied by simply processing data in manual spreadsheets.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

Obobo

JUNE 15, 2022

What is RFX Process in Procurement? Understanding RFP's, RFQ's & RFI's. The ability to obtain standardised information from suppliers has been and continues to be a challenge. It is difficult for procurement departments to compare quotes or due-diligence information received from suppliers in different formats, as they are offered in different formats; hunting the information down can take a lot of time.

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Strategic Sourcing Sourcing Software Streamline Operations 52

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting