Wed.May 24, 2023

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The Importance of Weekly Business Reviews With Clients

Redial

In Redial BPO we believe that transparent communication fosters trust and enables effective collaboration, leading always to great results. Therefore, in the context of managing a campaign in Redial BPO, prioritizing transparency is crucial. Weekly Business Reviews (WBRs) serve as a powerful tool for operational teams to gain valuable insights into how a campaign is being handled and to track the achieved results.

BPO 130
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Redefining the consumer experience: Diageo partners with SAP and IBM on global digital transformation

IBM Business Partners

In an era of evolving consumer preferences and economic uncertainties, the beverage industry stands as a vibrant reflection of changing trends and shifting priorities. Despite the challenges posed by inflation and the cost-of-living crisis, a dichotomy has emerged in consumer behavior, where individuals untouched by the crisis continue to indulge in their favorite beverages, while those directly affected pivot towards more affordable luxuries, such as a bottle of something special.

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Digital transformation in fintech: understanding its impact

The Scalers

Digital transformation has revolutionised the fintech industry, making it more customer-focused and innovative. By offering services online, financial organisations can streamline processes and delight everyone — from stakeholders to end-users. Going digital comes with considerable perks, like driving customer engagement. Plus, fintech companies can now work faster and smarter, giving them a real edge in the marketplace.

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Kubernetes version 1.27 now available in IBM Cloud Kubernetes Service

IBM Business Partners

We are excited to announce the availability of Kubernetes version 1.27 for your clusters that are running in IBM Cloud Kubernetes Service. This is our 22nd release of Kubernetes. With our Kubernetes service, you can easily upgrade your clusters without the need for deep Kubernetes knowledge. When you deploy new clusters, the default Kubernetes version remains 1.25 (soon to be 1.26); you can also choose to immediately deploy version 1.27.

Service 78
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How I Learned to Stop Worrying and Love Generative AI

Perficient Digital Transformation

If you are a professional who regularly communicates through text, there’s a good chance you’ve heard of generative AI. Whether it’s writing blog posts, drafting business emails, or creating meeting agendas, generative AI models like ChatGPT can be invaluable tools. They can help streamline your writing process, bring a fresh perspective, and even emulate your personal writing style.

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What Comes BEFORE Customer Engagement and Personalization?

Anexa

In today’s hyper-connected and customer-centric business landscape, understanding and meeting customers where they are is vital for success. And while we hear many buzzwords relative to the quality servicing of those same customers – like “personalization”, “engagement”, and “expectations” – there is a fundamental element at the core of these principles.

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It’s Time to Close the Sustainability Gender Gap

NoonDalton

Environmental disruption affects all of us, but right now its impacts are hitting women harder. They bear the brunt of climate change, water scarcity, pollution, and resource depletion, even though they make up half of the world’s population. It’s time to acknowledge that the environment is not a one-size-fits-all issue. The tech industry needs to be mindful of the gendered aspects when designing and implementing digital solutions, especially those focusing on sustainability.

Finance 52
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Unlocking the Customer Data Puzzle: Why Your CRM is Not Enough

Perficient Digital Transformation

According to a recent survey conducted by Gartner, it was revealed that a significant misconception exists among marketers regarding the function of Customer Relationship Management (CRM) systems as Customer Data Platforms (CDPs). Surprisingly, 51% of marketers mistakenly believe that their CRM system also can serve as a CDP. This points towards a common misunderstanding surrounding the role of CDPs as an enterprise solution.

Sales 59
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U.S. and Mexico Labor Cost Comparison: An Overview

Ivemsa

The evolution of the manufacturing industry has advanced due to sophisticated technology and automation which can streamline certain processes. Though, despite improvements, manufacturing still requires skilled labor which accounts for a high percentage of the total operational costs. Therefore, it’s no surprise that meeting budgetary needs is largely driven by reducing labor costs.

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Introduction & Use of B2C Commerce Template in Experience Cloud Salesforce

Perficient Digital Transformation

Introduction: B2C Commerce Template is a pre-built framework available in Experience Cloud that allows businesses to create and manage their online store for business-to-consumer (B2C) commerce. It provides a platform for building feature-rich, customizable, and mobile-responsive websites for selling products to consumers directly. What is B2C Commerce?

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The potential impact of SAP RISE on your ADM services can be big – but knowing exactly how to harness it is massive

Capgemini

The potential impact of SAP RISE on your ADM services can be big – but knowing exactly how to harness it is massive Himanshu Ambani 24 May 2023 Facebook Twitter Linkedin In our latest Point of View, “Evolve SAP through Continuous Development and Innovation,” we explore how the evolution of the SAP product suite requires a rethinking of IT approaches to ensure you get the most out of your SAP initiatives.

Service 52
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AI for the Planet, People, and Profit

Zinnov

Artificial Intelligence (AI) has the transformative power to change how businesses across verticals are run. And its newest avatar – Generative AI – stands at the forefront of the technological revolution, offering unprecedented opportunities for innovation and creativity. By harnessing the potential of advanced Machine Learning (ML) algorithms, generative AI has emerged as a game-changing force, pushing the boundaries of what was once considered possible.

Design 52
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NASSCOM GCC Conclave 2023: Upgrade your CX Game with New-age Tech | Event

Everest Group

EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH June 1, 2023 Eric Simonson , Managing Partner at Everest Group, will chair a session at NASSCOM GCC Conclave this year titled, Upgrade Your CX Game with New-age Tech, on June 1. The session will examine how enterprises need to constantly design and redesign their experience ecosystem to be agile and responsive to customer needs.

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Four Questions to Ask When Vetting a New Outsourcing Partner

SEBPO

BLOG Four Questions to Ask When Vetting a New Outsourcing Partner Total 3 3 0 0 May 24, 2023 Working with the right outsourcing partner can help you streamline operations, optimize costs, and tap into specialized expertise. Finding the right partner, however, can be a daunting task. When you start your search, it’s essential to ask the right questions during the evaluation process.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Role of Insurance Intermediaries in the Digital Age: Challenges, Opportunities, and the Future | Blog

Everest Group

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products.

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The SOCAP RECAP – Spring Symposium 2023

Premier BPO

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike.

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Choosing the Right Global Payroll Provider

UnaTerra

The business world is wide, and that means expansion. Which is great. Growth brings a lot more employees, and with them diversity of thought and company culture. But it also brings a lot more responsibilities. Especially for the payroll team! Perhaps you started in one office in Manchester, but now you might have Melbourne, Mumbai […] The post Choosing the Right Global Payroll Provider appeared first on Cintra Global.

Payroll 52
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Sales Prospecting - Tips from the Experts of Best Appointment Setting Service.

Go4Customer

Have you ever wanted to comprehend your potential clients and customers better? If so, please raise your hand. It is a never-ending pursuit for every professional working in appointment-setting services. When you are working at a lead generation service, you are required to know the minds of your prospective clients deeply. As we suspect, persuading a prospect to become a customer can be challenging if you lack an understanding of wh.

Sales 40
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Client Success Story: Cochlear

Mercans

The post Client Success Story: Cochlear appeared first on Mercans Global Payroll & PEO.

Payroll 40
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IT Automation Benefits and Best Practices

Auxis

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Gross vs. Net Income: What Employers Should Know For Tax Time

inDinero

In simple terms, the difference between gross vs net income is that gross income refers to a business’s total earnings, while net income is left over after subtracting expenses. However, gross vs net income is slightly different for tax purposes depending on whether you’re an employer or an employee: Employers pay tax on net income Employees pay tax on gross income Because the law requires employers to withhold taxes from employees, business owners need to keep both perspectives in mind.

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Azure AI Studio: Unlocking the Power of AI Development

Perficient Digital Transformation

Microsoft announced Azure AI Studio yesterday at Microsoft Build 2023. This new cloud-based service will make it easy for developers to build AI applications. Azure AI Studio is designed to be accessible to developers of all skill levels. With its intuitive interface and drag-and-drop tools, even those with no prior experience with AI can get started quickly.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Gross vs. Net Income: What Employers Should Know For Tax Time

inDinero

In simple terms, the difference between gross vs net income is that gross income refers to a business’s total earnings, while net income is left over after subtracting expenses. However, gross vs net income is slightly different for tax purposes depending on whether you’re an employer or an employee: Employers pay tax on net income Employees pay tax on gross income Because the law requires employers to withhold taxes from employees, business owners need to keep both perspectives in mind.

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AEM as a Cloud Service – Authentication made simple.

Perficient Digital Transformation

Authentication in AEM as a Cloud Service is a critical aspect of securing the platform. It also ensures that only authorized users have access to sensitive data and functionality. In this blog post, we will explore the different authentication options available in AEM as a Cloud Service for author environment , how authentication in AEM as a Cloud service works, how authentication in AEM as a Cloud Service differs from on-premise, and its limitations and best practices for implementing them.

Service 59
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Advanced connectivity for realizing the Intelligent Industry

Capgemini

Advanced connectivity for realizing the Intelligent Industry Capgemini 26 May 2023 Facebook Twitter Linkedin Hannover Messe is the world’s largest industrial fair, with thousands of exhibitors from all over the world demonstrating state-of-the-art Industry 4.0 advancements. It is the Mecca of Digital Transformation and Industrial technology trends; the right place to be for experts in Data & AI, Industrial IoT, and of course, 5G.

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Measuring the Impact of Impact Sourcing | Virtual Roundtable

Everest Group

Virtual Roundtable Measuring the Impact of Impact Sourcing May 24, 2023 | 9 AM EDT | 7:30 PM IST In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation. Organizations’ methods of tracking performance metrics of impact workers vary across the board, but what is the most effective approach, and how do you use the data for better business outcomes?

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.