Fri.Aug 20, 2021

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Call Center Outsourcing: What are the Hidden Costs and Commitments?

Simplr

At a certain point in a business’s growth, outsourcing becomes a necessity. With the demands of the “NOW Customer” higher than ever, customer service is at the forefront of every business model. The economic benefits of high-quality customer experiences include an increase in revenue , longer customer lifetime value, and a better chance of outperforming the competition.

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5 Change Management Best Practices for RPA

Automation Anywhere

Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. What is change management? As we explained in an earlier blog, “Choosing a SaaS Technology Partner for Enabling Change Management ,” change management can take many forms.

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Hiring in Brazil: Tips From The Pros

Globalization Partners

Over the course of the past decade, U.S.- owned companies have begun flooding into Latin America, but hiring in Brazil often inspires raised eyebrows when they see what it will cost to dip a toe in the water. As the largest and most populous country in South America and the eighth-largest economy in the world, Brazil is an attractive place for companies looking to expand globally.

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The Emergence Of Cloud-Based Software for SMEs

Obobo

The Emergence Of Cloud-Based Software for SMEs. Cloud based computing has helped to democratise business software solutions that were previously the preserve of only larger companies with deep pockets. Historically these companies invested significant amounts of money into on-premise software that was customised, implemented, supported and updated by consultants.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Three Things to Consider When Expanding Into Brazil

Velocity Global

Many companies that expand internationally or build a distributed workforce in the LATAM region focus on Brazil. And for good reason. Brazil is one of the ten largest economies in the world, home to the sixth-biggest population globally. That gives it a deep talent pool to draw from —especially in the tech field. Home to a burgeoning tech scene, Brazil also boasts a growing number of developers, programmers, coders, and technologists with in-demand skills.

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How to Create a Process Improvement Plan

Frevvo

Documented processes standardize how work gets done and improve overall operations. But a process that worked in the past may not be the most efficient today. Companies grow in complexity as they expand their product line, hire more employees, and adopt new technologies. These changes can cause certain processes to become inefficient over time. Continuous process improvement is the ongoing effort to ensure processes run effectively in the face of constantly changing business conditions.

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Telemarketing Philippines Strategies For SMEs’ Product Development Pre-processing

Magellan Solutions

Call center outsourcing Philippines believes in the importance of pre-processing. Often, businesses think they need to have their product or service ready to go before they start implementing their product marketing strategy. . But if movie producers waited to announce their movies until everything was filmed, edited, and ready to show, audiences would be caught off guard and likely wouldn’t show up for the premiere.

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Wall Street Journal CIO Journal, “The Morning Download Exclusive: Cloudy Invoices”

The Hackett Group

The Covid-19 pandemic has accelerated the business world’s push to the cloud, where corporate tech leaders are finding greater capacity for workloads, flexibility to scale as needed, access to more advanced software—and increasingly complicated bills. CIO Journal asked cloud-billing experts what’s wrong with cloud invoices, and put their concerns to the market’s top cloud vendors.