Thu.Feb 16, 2023

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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9 trillion and an accessible digital storefront gives you access to this market.

Retail 246
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Stay Away From Bribes in International or Any Business

The Global Small Business Blog

©iStock/Atstock Productions In 2021, Deutsche Bank agreed to pay $130 million largely to settle allegations that it violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business. Let me repeat the key part of what they did wrong: They violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business.

Banking 200
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How To Navigate The Generative AI Hype In Customer Service

Forrester Digital Transformation

If your inbox (or social media feed) looks anything like ours, you’ve likely been seeing announcement after announcement of vendor integrations with OpenAI’s ChatGPT or other generative AI technologies. The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one.

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Future Of Cloud Computing 2025 : 10 Trends And Predictions

31 West

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. Cloud computing technologies provide the essential process enhancing options and scalability, ensuring the best results. In simple words, cloud computing refers to the delivery of adding up services over the Internet.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Meet The New VP, Research Director For The B2B Marketing Executives Service

Forrester Digital Transformation

The quality of the people, the collaborative culture, and the ability to help clients shorten the distance between bold vision and superior impact through customer obsession are why I joined Forrester.

Research 130
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Confused about the Theory of Constraints? Don’t be!

Intelligent Management Inc.

A lot of confusion has arisen about the Theory of Constraints (TOC) and people publish the strangest things about it. Just this week, an entrepreneur in the USA is quoted as saying that his company “applies the theory of constraints to help identify the most pressing factors that stand in the way of achieving a goal and then systematically acts to remove or lessen the constraint to minimize its impact.

Design 145

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From Data Swamp to Data Lake: Data Catalog

Perficient Digital Transformation

This is the second blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks. In the first article in this series, I explained the five components necessary to prevent a Data Lake from Becoming a Data Swamp.

Analytics 110
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Is Now the Time to Ride the Wave of Offshore Digital Marketing?

AS White Global

Traditionally, offshoring has been synonymous with IT and accounting capability. However, digital marketing is now one of the fastest-growing sectors in the market. Not surprisingly, most companies have some form of digital presence. Be it their website, ecommerce, Google/PPC ads, or social media. Given the stats below, coupled with collaborative tools such as Monday.com, Trello, and Zoom, it’s no wonder many brands are investigating offshore capability for their digital marketing requirements.

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Author Talks: The world’s longest study of adult development finds the key to happy living

McKinsey and Company

Harvard study director Robert Waldinger provides the data-backed answer to what makes people live happier and longer lives and shares the choices anyone can make to start feeling more fulfilled right now.

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Atlanta United Star Paulo Neto Dominates eMLS League Series 2

Perficient Digital Transformation

There’s no rest for Atlanta United’s star eMLS player, Paulo Neto. While many were glued to the television for “the big game” this past Sunday with buffalo chicken dip, pizza rolls, and other delicious appetizers, Paulo had different plans in mind. Fresh off his eMLS League Series 1 Tournament win , Paulo and Atlanta United returned to the digital pitch on February 12 for the eMLS League Series 2 Tournament.

Jobbing 69
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Global Insurance Report 2023: Expanding commercial P&C’s market relevance

McKinsey and Company

The nature of risk is evolving faster than ever. Commercial carriers must step up to fulfill the societal desire for resilience in a volatile world by closing protection gaps—or risk losing relevance.

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Supply Management (UK), “The five strategies procurement is deploying to boost stakeholder relations,”

The Hackett Group

Procurement is increasingly looking to act as “strategic advisors” to the rest of the business to raise the function’s profile, a report from The Hackett Group has found. The post Supply Management (UK), “The five strategies procurement is deploying to boost stakeholder relations,” appeared first on The Hackett Group.

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How Prepared Is Your Call Center for Fluctuating Volume?

Working Solutions Outsourcing

Call center readiness for fluctuating volume is an essential consideration for any efficient customer service strategy. Having too little capacity can lead to frustrated customers and lost business while having too much can result in excessive costs and inefficient resource allocation.

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Financial Times (UK), “UK’s Leading Management Consultants 2023,”

The Hackett Group

The Financial Times named The Hackett Group one of the UK’s Leading Management Consultants for 2023. The post Financial Times (UK), “UK’s Leading Management Consultants 2023,” appeared first on The Hackett Group.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Achieving Net Zero aviation will need rapid innovation. Digital engineering can deliver it

Capgemini

Achieving Net Zero aviation will need rapid innovation. Digital engineering can deliver it Capgemini Engineering 16 Feb 2023 Facebook Twitter Linkedin The aviation industry is committed to net zero emissions by 2050. To enable them to achieve this, aerospace manufacturers are adopting a range of approaches, including sustainable aviation fuels (SAFs), lighter airframes, optimising and automating flights, and whole new propulsion technologies based on hydrogen and batteries.

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3 Tips for Ad Ops and Media Teams to Overcome Ad Spend and Revenue Decline in 2023

SEBPO

3 Tips for Ad Ops and Media Teams to Overcome Ad Spend and Revenue Decline in 2023 BLOG 3 Tips for Ad Ops and Media Teams to Overcome Ad Spend and Revenue Decline in 2023 Several industries have taken a financial hit recently and businesses have been forced to pivot and adapt their operations; the Ad Ops industry is no exception. For six months, ad spend has been uncharacteristically down, forcing Ad Ops teams and Media Planners to re-evaluate their strategies.

Sales 52
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Guide to scaling a business

Influx

Scaling is a challenging yet rewarding endeavor that businesses can achieve with patience, persistence, and the right strategies. Leaders looking to scale will need to be aware of challenges, as well as how to overcome them, to grow sustainably. Businesses need the right planning and support to see success when scaling. In this comprehensive guide, we’ll cover everything you need to know about scaling.

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Cost Reduction- The Ultimate Guide

Obobo

Cost Reduction- The Ultimate Guide Introduction If there’s one thing all businesses have in common, it’s the need to reduce costs. But it can be difficult to identify and implement cost-saving strategies that don’t negatively impact your bottom line. That’s why we’ve put together this comprehensive guide on cost reduction for businesses of all sizes.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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The Talent Crisis Mystery: Scarcity in Times of Layoffs | Webinar

Everest Group

Live Webinar The Talent Crisis Mystery: Scarcity in Times of Layoffs February 16, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST Hiring and retaining talent proved to be the biggest challenge for global services leaders during 2021-2022, impacting enterprises and service providers alike. However, our 2023 Key Issues research shows that talent has dropped from number one to number three on a list of top challenges as the economic slowdown sets in.

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The executive’s guide to new-business building

McKinsey and Company

How to master the most important growth game

75
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Marketing Executive – UK (Hybrid)

Everest Group

APPLY ON LINKEDIN Job Title: Marketing Executive Location: London Area, UK (Hybrid) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services.

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Successfully Scaling RPA with UiPath: A Test Automation Case Study

Auxis

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Digital Engagement Strategist – US (Remote)

Everest Group

APPLY ON LINKEDIN Job Title: Digital Engagement Strategist Location: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services.

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Six innovation strategies for Life Science organizations in 2023

IBM Services

Last year, as life sciences organizations were consumed by the recovery from COVID-19, their focus had to shift rapidly to mitigating supply chain constraints, labor and skill shortages, and by the end of the year, inflationary pressures—all of which were exacerbated by the Russia-Ukraine war. Along with these challenges, the ongoing drive to reduce costs, improve efficiency and productivity, drive better decision-making and reduce risk will continue to drive pharma investment in cloud, AI

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How ServiceNow Financial Services Operations (FSO) is Revolutionizing the Financial Industry

Perficient Digital Transformation

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end. ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across all departments from front to back offi

Service 111
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Will organizations need to change at a fundamental level?

Capgemini

Will organizations need to change at a fundamental level? Susana Rincón 17 Feb 2023 Facebook Twitter Linkedin Open ecosystems that bring startups into the mix offer huge potential advantages for all players. But will organizations need to change at a fundamental level to facilitate them? As part of our new series of blogs and vlogs focused on startups and their role as a catalyst for sustainable innovation, Capgemini Ventures is exploring the benefits of opening up the conversation.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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The Benefits of Using Copado for Salesforce Deployment

Perficient Digital Transformation

Salesforce and other SaaS applications may manage the software delivery lifecycle using the end-to-end, low-code DevOps platform called Copado. It offers a complete solution to organize, monitor, and perform your DevOps processes. Additionally, it adds worth to each step of the DevOps process. In the development model, Copado orchestrates Quality, Security, Governance, and Customer Experience.

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Best practices for security and governance in platform development

comeMakeit

Building or participating in platforms enables collaborative innovation. The community built around a platform drives innovation forward by freeing it from the confines of a company’s or even a single technology’s boundaries. It is rather interesting to observe how mutual trust and commitment can simplify processes and help us build wonders, atleast small ones.

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Best practices for security and governance in platform development

comeMakeit

Building or participating in platforms enables collaborative innovation. The community built around a platform drives innovation forward by freeing it from the confines of a company’s or even a single technology’s boundaries. It is rather interesting to observe how mutual trust and commitment can simplify processes and help us build wonders, atleast small ones.