The Global Small Business Blog

AUGUST 31, 2022

©iStock/Kevin Brine Walmart is recruiting Canada-based sellers to join its flagship U.S. Marketplace and serve a growing base of more than 120 million loyal online shoppers each month. Entrepreneurs and e-commerce sellers interested in being among the first to explore the opportunity can sign up for the Virtual Walmart Global Seller Summit - Canada on Sept. 8.

E-Commerce 185

E-Commerce Service 185

Perficient Digital Transformation

AUGUST 31, 2022

Our very own Kim Williams- Czopek (General Manager, Commerce) sat down with Gary Schoch, (VP of Global GTM Software Leader Consumer Experience Portfolio at HCL Software) and other panelists at the HCL Commerce Global Summit 2022 to discuss customer experience, data, and omnichannel. You can watch the full conversation here. Changes in Consumer Behavior and Its Effects on Omnichannel.

E-Commerce 111

E-Commerce Analytics Research Software 111

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete!

Call Center 98

Call Center BPO Offshoring Outsourcing 98

V-Soft Consulting

AUGUST 31, 2022

This month we are spotlighting Account Manager, Anisa Hussain, a loving mother and wife, adventurous traveler, and key member of V-Soft's RAD team. She has been with V-Soft since March 2021 and, with prior experience in recruiting, has a strong passion for seeking out amazing new talent. Her knack for crushing goals and encouraging those around her makes Anisa the embodiment of everything V-Soft is all about.

Accounting 98

Accounting Management 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Simplr

AUGUST 31, 2022

All businesses suffer customer attrition. But what is a healthy rate for you? And how do you stack up against others in your industry regarding this metric? What is a good customer attrition rate? The obvious answer is zero. But that’s impossible (despite what your CFO might think). Every company loses customers over time. It’s a business fact of life.

Retail 98

Retail Banking Insurance Call Center 98

Bydrec

AUGUST 31, 2022

Whether you’re just starting out or you have a business that has been around for a while, it can be challenging to keep it growing. You might feel like your company is stuck in neutral and there are no new ways to keep things moving forward. Fortunately, there are plenty of different strategies that you can use to make your business thrive. If you’ve read our blog before, you know that we love principles.

Right-Sizing 98

Right-Sizing 98

Simplr

AUGUST 31, 2022

Brand marketing is constantly evolving and today’s customers want to engage with their favorite brands in a more innovative way. A quick Google search on famous brands like Apple, Microsoft, and Amazon will show you the immersive surprise and delight campaigns that made them loved by their target audience. . What is Surprise and Delight? ‘Surprise and delight’ customer service campaigns seek out ways to create a brand experience that goes above and beyond the typical customer experience.

Customer Service 98

Customer Service Marketing Service Research 98

McKinsey and Company

AUGUST 31, 2022

Providing the kind of experience and skill building that augments human capital can open up a much broader pool of candidates.

Human Resources 114

Human Resources 114

Simplr

AUGUST 31, 2022

The youngest consumers provide insight on what the NOW Customer seeks from brands: speed, trust, and authenticity. It’s time we opened our arms to welcome this new generation. They’ll be our best and biggest customers in just a few years. It’s 2021 and Generation Z already makes up 40% of the consumers in North America. That’s right, the “kids” born after 1996 are a monster demographic with $44 billion of direct buying power and influence over another $600 billion they hope their parents will la

Marketing 97

Marketing Co-Sourcing Customer Service Retail 97

McKinsey and Company

AUGUST 31, 2022

Motivated reasoning can lead people to believe everything’s fine despite evidence to the contrary. Here’s how to counter emotions with facts.

Finance 98

Finance 98

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Scalers

AUGUST 31, 2022

There is more than 92.5 billion dollars worth of global outsourcing for software development, with software development accounting for the largest share. The outsourcing of such a vast industry will be fraught with cultural and technical hurdles and hidden costs. This article will help you identify these software outsourcing challenges and provide you with simple solutions to solve them.

Software 84

Software Outsourcing Offshoring Engineering 84

Magellan Solutions

AUGUST 31, 2022

10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. Due to the numerous advantages outsourcing has to offer, including reduced costs and access to a larger talent pool, an increasing number of companies are outsourcing their software development needs to outsourcing companies.

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75

McKinsey and Company

AUGUST 31, 2022

Nordic companies are uniquely positioned to lead the world in combating climate change, potentially creating a Nordic Silicon Valley of sustainability.

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Perficient Digital Transformation

AUGUST 31, 2022

In this blog, we’ll go through a quick overview of all the options available in the user interface of DAX Studio. These include the panes and each button in the ribbon. We’ll discuss how using these features will help improve your performance in DAX Studio. Familiarizing yourself with the purpose and function of each feature in DAX Studio is important.

Engineering 64

Engineering Software Service Analytics 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

AUGUST 31, 2022

Economist John List discusses the science of determining whether a product or service can become a blockbuster.

Service 90

Service Finance 90

Perficient Digital Transformation

AUGUST 31, 2022

Creating inclusive and multilingual websites is complex but not without its benefits, especially to multilingual web users with disabilities. In Megan Jensen’s ‘kick off post’ on cultural inclusion she notes that “Undertaking a global multilingual website can be an intimidating and overwhelming project but it doesn’t have to be.”. We’ve outlined specific ways to deliver content to web users with or without disabilities, and to support their language of choice in ways they can understand.

Design 64

Design Right-Sizing Research Management 64

Obobo

AUGUST 31, 2022

How Does Strategic Sourcing Work? The aim of strategic sourcing is to ensure the timely delivery of goods and services in line with an organisation’s business objectives, while reducing supply chain risks and costs. This activity requires collaboration across the company’s various divisions. Table of Contents. How Does Strategic Sourcing Work? Organsations create the best strategic sourcing model for their business based on what is provided, either by working in-house or outsourcing to professio

Strategic Sourcing 59

Strategic Sourcing Sourcing Risk Management Risk Management 59

Everest Group

AUGUST 31, 2022

Top Data and Analytics (D&A) Services Global macroeconomic conditions indicate the rising probability of a recession. Despite the resulting cost pressures, enterprise demand for D&A services is rising as enterprises realize that data-driven solutions focused on cost optimization and competitive advantage are critical to tackle and survive the slowdown.

Analytics 59

Analytics Service Marketing Research 59

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Influx

AUGUST 31, 2022

Much of our team has been with Influx since the start in 2013. As the business expands, so do the career pathways for our people. Working with a global team and diverse client base, there’s a ton of personal and professional development. Hiring high-performing people makes for better teams, greater opportunities for growth, and plenty of chances to learn along the way.

Customer Support 52

Customer Support Accounting Jobbing Management 52

Velocity Global

AUGUST 31, 2022

Are you located in the United States but need to pay a business in Germany ? Spoiler alert: Venmo isn’t really an option. But that doesn’t mean the money can’t quickly and securely make its way from point A to point B. The Society for Worldwide Interbank Financial Telecommunications (SWIFT) network allows businesses to transfer money from their bank to a recipient’s account.

Banking 52

Banking Accounting Manufacturing Analytics 52

Obobo

AUGUST 31, 2022

How Does Strategic Sourcing Work? The aim of strategic sourcing is to ensure the timely delivery of goods and services in line with an organisation’s business objectives, while reducing supply chain risks and costs. This activity requires collaboration across the company’s various divisions. Table of Contents. How Does Strategic Sourcing Work? Organsations create the best strategic sourcing model for their business based on what is provided, either by working in-house or outsourcing to professio

Strategic Sourcing 52

Strategic Sourcing Sourcing Risk Management Risk Management 52

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones. These investments were primarily driven by digital CX implementations in areas such as automation, analytics, conversational AI/chatbots, agent-assist solution

Management 52

Management Service Marketing Analytics 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Intelligent Sourcing

AUGUST 31, 2022

We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we have travelled decades back in time. Are contact centres investing in tackling the real causes of issues or what they perceive to be the problem? Increasing process observability and productivity mining can […].

Sourcing 52

Sourcing 52

Forrester Digital Transformation

AUGUST 31, 2022

The Space Race Has Restarted Today’s interest in the space industry is the most intense since the Apollo missions first captivated the world in the 1960s. Billionaire space tourists in reusable rockets, a planned return trip to the moon, and smaller, cheaper satellites designed to operate in low Earth orbit (LEO) promising to connect the […].

Design 49

Design 49

Auxis

AUGUST 31, 2022

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52

Forrester Digital Transformation

AUGUST 31, 2022

Fresh off a yearlong beta test, DuckDuckGo moved its email protection service into an open beta. The service works across iOS and Android; browser extensions for Edge, Chrome, Firefox, and Brave; and DuckDuckGo for Mac. The service blocks trackers in emails, reducing the amount and type of data emails can send to third parties (like […].

Service 49

Service Cybersecurity Marketing 49

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

McKinsey and Company

AUGUST 31, 2022

Venture capitalist Mark Boggett offers an investor’s view of the strides being made in space technology, its practical applications, and its potential impact.

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19

Forrester Digital Transformation

AUGUST 31, 2022

CMOs at companies that employ or plan to employ a product-led growth (PLG) strategy have a unique opportunity to use their team’s competencies to accelerate company growth. Dispelling the seven common PLG fallacies will both help the company scale faster and create trust in the marketing function to support it.

Marketing 49

Marketing 49