What is an SLA, and Why is it Important?
Automation Anywhere
SEPTEMBER 18, 2020
A Service Level Agreement (SLA) is an integral part of any vendor contract. In addition to listing service quality and type expectations, an SLA offers remedies when one party fails to meet all the stated requirements. Yet, not everyone understands what an SLA is or why it's necessary. Going deeper, an SLA is a contract or agreement between a company and its service provider that states in detail the relationship's expectations and obligations.
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