Fri.Oct 29, 2021

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Do You Need to Think Small To Succeed?

The Global Small Business Blog

©iStock/wildpixel No way! After all, this blog is about going big and going big involves going global. Executive creative director of IMA Simon Long says: “Long ideas start to shape marketing post Covid-19. Seeing the world as consumers do, they don’t just last – they live. Designed to successfully balance short-term demands with long-term strategies.

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Global Consumers Drive The Market Toward Sustainable Retail

Forrester Digital Transformation

From a long-standing focus on sustainability by companies such as Patagonia and REI to newer initiatives such as Galeries Lafayette’s (Re)Store, IKEA designing for reuse, and Mars’ pledge for net-zero emissions (among many!), retailers and brands are on the path to actively supporting the circular economy. Overall, consumers’ consciousness about environmental, social, and governance (ESG) […].

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4 Direct-to-Consumer Ecommerce Strategies To Drive Sales and Loyalty in Pharma and Med Device

Perficient Digital Transformation

Today’s customers and patients crave and expect both personalized and convenient shopping experiences. And when given those experiences, consumers tend to buy and be more loyal because there’s less friction in the buying journey. It’s a recipe for direct-to-consumer (DTC) business models to thrive… “Seven in 10 (69%) of Americans made at least one purchase from a DTC brand in the past year.” Diffusion 2021 DTC Purchase Intent Index.

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Don’t Underestimate The Importance Of The Chief Sustainability Officer

Forrester Digital Transformation

Chief Sustainability Officers (CSOs) (and their VP, director, etc., counterparts) are paving the way to a green future, an undertaking that requires massive transformational change. With confident visions of a sustainable economic system, CSOs are setting bold corporate climate action targets to decarbonize the economy and build trust with stakeholders.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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RJ Suaverdez: Turning Challenges into Opportunities for Growth

AS White Global

Working in a different country and taking on leadership responsibilities can be quite challenging. But RJ has learned to face them all by adapting and improving his skills with the support of his friends, his colleagues, and his managers. Read about how working at ASW/Trident has boosted RJ’s career growth. Hi RJ! Tell us something about yourself and your career before ASW?

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Liquidity Ratio Analysis

Planergy Software

As a business owner, you understand the importance of having access to accurate financial statements. But the typical financial statements which include income statements and balance sheets only tell a portion of the story. To get a better handle on how your business is performing financially, consider using accounting ratios. With dozens of ratios available to choose from, you can obtain detailed metrics and KPIs on things like company profit margin, working capital, accounts receivable turnove

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The dawn of China biopharma innovation

McKinsey and Company

Chinese biopharma is making a mark on the global stage as the rapidly evolving regulatory landscape and maturing innovation ecosystem spur significant value creation.

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Making Objective Decisions using a Decision Matrix

Jonajo Blog

Have you ever had to make a hard decision among different options, but you are not sure how to go about that? How can you make sure that you are making an objective decision versus a biased one? Don’t get stuck in Decision paralysis. Read on to learn one of the best techniques for making decisions. You will learn how to make decisions that you could apply to any area of your life.

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Author Talks: David McCloskey explores the world of espionage

McKinsey and Company

In a conversation about his debut novel, a former CIA analyst and McKinsey alumnus discusses his writing process, his work experiences, and an infamous hot dog machine.

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Speech Analytics: Call Center Success Is In The Details

Provana

Speech technologies have a tremendous potential to transform any collection-focused contact center given that most of the consumer-agent interaction is still concluded through voice processes. Speech analytics (SA) is a powerful tool that can get insights into the root cause of a problem to improve and drive business growth. However, just investing in a SA solution isn’t enough to improve your collection yield and scale your business.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Asia’s consumers on the move: The future of mobility

McKinsey and Company

Economic growth and shifting consumer values are transforming the opportunities in Asia for players in the automotive industry. Three recommended actions are keys to success in this new environment.

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What Is A Cryptocurrency?

Obobo

What Is A Cryptocurrency? A cryptocurrency is a form of payment that can be exchanged online for goods and services. Many companies have issued their own currencies, often called tokens and these can be traded specifically for the good or service that the company provides. Think of them as you would arcade tokens or casino chips. You’ll need to exchange real currency for the cryptocurrency to access the good or service.

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The Hackett Group, Inc. invites you to participate in the 2021 Third Quarter Earnings Conference Call on Tuesday, November 9, 2021

The Hackett Group

The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it will release financial results for the third quarter ended October 1, 2021 on Tuesday, November 9, 2021 after the close of regular market hours. Following the release, the senior management will discuss third quarter results in a conference call at 5:00 P.M. ET. The number for the conference call is (800) 593-0486, [Passcode: Third Quarter].

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Call Center Success Is In The Details

Provana

Speech technologies have a tremendous potential to transform any collection-focused contact center given that most of the consumer-agent interaction is still concluded through voice processes. Speech analytics (SA) is a powerful tool that can get insights into the root cause of a problem to improve and drive business growth. However, just investing in a SA solution isn’t enough to improve your collection yield and scale your business.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Infographic: Why Manufacturers and Consumer Goods Companies Should Care About Right to Repair

CGS Inc

We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability. The results show consumers want to reduce e-waste and many are up to the do-it-yourself (DIY) challenge—with a little help of course. Smart manufacturers can take advantage of these trends not only to show sustainability leadership but also to reduce customer effort , provide a better customer experience (CX) and drive customer loyalty.

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9 critical success factors in applying agile to S/4HANA programs

Infosys Consulting

The concept of agile development can be traced back to the days when software development started. However, it started to get merged into a specific development approach with the start of the web development in early 2000’s, primarily due to demand to speed up the time to market and have a working “live” solution fast. In the ERP world, the adoption has taken a slower route, primarily due to the size and the highly integrated and complex nature of the solution.

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Questions to Ask When Choosing a Development Company for Your Startup

SPD Load

Building a business is hard. Building technology for that business is even harder. After all, successful technology stacks don’t happen overnight. It’s.

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Shuchita Singh, Sr Director, Enterprise Strategies, AbbVie

Neo Group

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Improve the Agent Desktop with Automation

Automation Anywhere

With the advent of the pandemic, more people started shopping and conducting business online from the comfort and safety of their homes. That shift has increased the importance of contact centers as the new face of business. Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue.

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Dawn Tiura, CEO, Sourcing Industry Group

Neo Group

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Debi Hamill, CEO, IAOP

Neo Group