Forrester Digital Transformation

APRIL 4, 2023

“There’s the door, don’t let it hit you on the way out.” Have you ever been told that or felt that expression when you’ve departed a job?

Jobbing 245

Jobbing Cybersecurity Management 245

The Global Small Business Blog

APRIL 4, 2023

©iStock/Urupong "When it comes to going global, American associations make a lot of U.S.-centric mistakes," says Mark Athitakis. They possess ideas about membership, meetings, partnerships, marketing, and more that make perfect sense in America but may not apply in different countries and regions. And as diversity, equity, and inclusion (DEI) becomes a norm in organizations, it may become another source of potential friction.

Sourcing 174

Sourcing Marketing 174

Forrester Digital Transformation

APRIL 4, 2023

Success in an uncertain economy requires customer obsession. Register now for CX North America to get the cutting-edge research and actionable frameworks you need to achieve your goals.

Research 130

Research Marketing 130

Intelligent Sourcing

APRIL 4, 2023

In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over the last 20 years and how they are working with their customers to identify trends for the future. Many of the customer experience trends that we are seeing across the world have been […] The post Interview: How technology is driving CX appeared first on Intelligent Sourcing.

Sourcing 98

Sourcing 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

APRIL 4, 2023

For over two decades, Forrester’s B2B Summit has attracted and educated leaders in sales, marketing, product, and customer engagement disciplines, furthering their professional development and “what it means” around everything from corporate alignment to generative AI.

Sales 130

Sales Marketing Research 130

Perficient Digital Transformation

APRIL 4, 2023

Healthcare organizations are addressing the need to innovate by adopting digital health platforms (DHPs). DHPs enable organizations to support the healthcare quintuple aim , which outlines the high-level goals of the industry: delivering better patient outcomes, reducing the cost of care, improving the patient experience, improving provider experiences, and health equity.

Healthcare 98

Healthcare Insurance Collaborations Manufacturing 98

McKinsey and Company

APRIL 4, 2023

Supply-and-demand mismatches for semiconductors have generated production headaches across industries. Forward-looking companies are using artificial intelligence to optimize short-term procurement.

92

92

IBM Services

APRIL 4, 2023

For years IBM has been using cutting-edge AI to improve the digital experiences found in the Masters app. We taught an AI model to analyze Masters video and produce highlight reels for every player, minutes after their round is complete. We built models that generate scoring predictions for every player on every hole. But I believe the “AI Commentary” solution we built this year is the most consequential work we’ve done in the history of our 25-year partnership with the Masters

Out-Tasking 85

Out-Tasking Sourcing Banking Design 85

McKinsey and Company

APRIL 4, 2023

Market dynamics are forcing growth equity investors to rethink their portfolio engagement model. Here’s how they can thrive in a challenging environment.

Marketing 85

Marketing 85

Eclaro

APRIL 4, 2023

Inspiration is all around us. The inspiration to persevere, to overcome obstacles, to face adversity, to find the motivation to set goals and move forward in the face of the seemingly impossible. There are times such inspiration may feel hard to find, of course. Sometimes, you just need to know where to look.

73

73

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

APRIL 4, 2023

JPMorgan Chase’s head of global real estate explains how and why the company is investing in tomorrow’s workplace.

96

96

Perficient Digital Transformation

APRIL 4, 2023

Postman Visualizer Magically Turns your API’s Iterating Data into Tables, Charts, and Graphs The Postman Visualizer offers a configurable method of representing your request’s response visually. A request’s Visualize tab shows the response body in a graphical format like a bar chart, maps, etc., along with the Pretty, Raw, and Preview choices when it is added to the Tests for the request.

Management 64

Management 64

Go4Customer

APRIL 4, 2023

Your customers serve as the most germane form of quality control for your business. Their satisfaction is pivotal for the growth and success of your enterprise. Therefore, paying heed to their grievances is essential, as these provide opportunities to enhance the customer experience and prevent potential loss. Irrespective of the industry, customer complaints are inevitable.

Call Center 67

Call Center Service 67

McKinsey and Company

APRIL 4, 2023

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

61

61

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Today’s digitally-immersed consumers have grown accustomed to doing business anywhere, at any time, and with any device, and this is shaping up the new normal of the insurance industry ; transforming the insurance claims journey becomes a pivotal priority for Property and Casualty (P&C) carriers t

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

The Hackett Group

APRIL 4, 2023

Customer-to-cash, or C2C, software applications from newer players in the market tend to deliver a higher return on investment when compared to their legacy counterparts, according to a recent study from The Hackett Group. The newer players enable organizations to apply customer payments faster and with greater accuracy, delivering an average of $107 million annually in additional operating cash for a typical $10 billion company.

Software 52

Software Marketing 52

Influx

APRIL 4, 2023

Are you looking for customer support assistance? Influx support teams scale with you. Get a quote ! The origins of strategy can be traced back to roughly the 5th century BC when Sun Tzu wrote The Art of War on the importance of battle tactics and preparation. Over time, the concept of strategy evolved beyond military planning and was applied to other areas, including business.

Customer Support 52

Customer Support Sourcing Sales Research 52

Everest Group

APRIL 4, 2023

Live Webinar Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check April 4, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST 2022 was an unusual year for IT procurement category managers, specifically those managing software and cloud investments. We witnessed price hikes across the board from software and cloud providers, accompanied by enterprise budget cuts in anticipation of a recession.

Software 52

Software Finance Management Service 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

IBM Services

APRIL 4, 2023

The last few years of disruption have forced changes in the commerce landscape which have fundamentally changed the relationship between brands and shoppers. Customers have made it clear they want an omnichannel shopping experience that is easy, interesting and frictionless. They also expect brands to have the robust digital backbone necessary to meet their needs and basic e-commerce functionality is no longer noteworthy.

Flexibility 52

Flexibility E-Commerce Retail Sales 52

Zinnov

APRIL 4, 2023

In an ideal world, when you enter a hospital, you wouldn’t need to fill out any paperwork and all your medical history will be stored in records, accessible with your unique number. But what if that went a step further – and hospitals, with the help of AI and 5G introduced face recognition as a smart alternative? How will this change patient experience?

Healthcare 52

Healthcare 52

Infosys Consulting

APRIL 4, 2023

Employee turnover rates are set to reach over 40% in 2023 , an increase of almost 10% since 2019. The result? The loss of business-critical yet undocumented institutional tacit knowledge. In Part 3 of our Enterprise L&D series, experts Michael Hendrix and Eileen Ramirez outline three techniques to overcome this challenge. Tacit knowledge – the skills, ideas, and experiences a person holds – is incredibly difficult for companies to capture and disseminate across the workforce.

Jobbing 52

Jobbing Design Accounting Research 52

Everest Group

APRIL 4, 2023

Making the best location and workforce decisions to optimize for risk, cost, and talent pipeline sustainability is critical in the constantly changing global services market. Having uniquely targeted, up-to-date data and insights to develop strategies and future plans are now key to success. Read on to learn about Talent Genius , Everest Group’s new interactive, on-demand platform delivering the insights and intelligence IT and BPS organizations need today.

Research 52

Research Marketing Risk Management Risk Management 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Perficient Digital Transformation

APRIL 4, 2023

What is ServiceNow RPA? Robotic Process Automation is a form of Business Process Automation where ‘robots’ are a substitute for people to perform routine, error-prone, and high-volume manual processes, usually interacting with legacy systems without APIs. ServiceNow RPA Benefits Improved accuracy: RPA working is based on a set of rules, never deviating as they perform their tasks.

Robotics Process Automation 52

Robotics Process Automation Automation Design Reduced Costs 52

Transparent BPO Outsourcing

APRIL 4, 2023

The Continued rise of the remote workforce has created an interesting issue to tackle for employers. April 4 2023 Businesses need an internal plan or, at the least, sufficiently prepared partners with the technology and know-how to ensure proper connectivity and the ability to engage their employees. The ever-growing segment of workers occupied by Millennials, […] The post The changing landscape of the “Office” appeared first on Transparent BPO.

BPO 52

BPO Business Process Outsourcing Information Technology Outsourcing 52

Perficient Digital Transformation

APRIL 4, 2023

Appian World is only a few weeks away! The conference will take place at the Hilton San Diego from May 1-3. Still not registered? Click here ! Appian World connects business and IT leaders looking to stay ahead of the pace of change. Learn firsthand how to accelerate your business by discovering, designing, and automating your workflows through a unified low-code platform.

Automation 52

Automation Design Software 52

IBM Services

APRIL 4, 2023

Modernizing governing bodies worldwide is a pressing need and includes a growing obligation to provide accessible and transparent digital experiences for all citizens to address the inefficiencies and limitations of legacy systems. However, modernization is a complex process that requires agencies to balance the return on investment (ROI) of legacy hardware and institutional knowledge with the need to comply with regulations and meet sustainability goals.

Government 52

Government Regulations Flexibility Out-Tasking 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Perficient Digital Transformation

APRIL 4, 2023

Recently, the Health and Human Services Department (HHS) came out with guidance regarding the use of online analytics technologies. This guidance will impact a lot of Provider and even some payer websites. This includes hospitals, clinics, medical groups, imaging centers, and more. It gives more insight into how healthcare organizations can better ensure patient data is not inadvertently revealed.

Regulations 52

Regulations Analytics Healthcare Marketing 52

IBM Services

APRIL 4, 2023

What C-level executives should know about Algorithmic HR Many organizations are currently utilizing AI and automation in various HR practices, including internal sourcing, screening, candidate hiring, promotions, and pay. While these technologies have been widely adopted, organizations should monitor whether they could be perpetuating biases and discrimination.

Government 52

Government Regulations Automation Sourcing 52

Infosys Consulting

APRIL 4, 2023

In this post-COVID landscape, gravitating towards a customer-centric approach requires fashion brands and retailers to consistently provide a holistic experience, regardless of channel the consumer uses to interact with products, while adapting to rapid changes in consumer preferences. How can SAP’s newest solutions enable this? The fashion industry has emerged from the COVID crisis with a unique chance to redefine itself.

Retail 52

Retail Right-Sizing Sourcing Design 52

ScaleHub

APRIL 4, 2023

Spring continues to be fruitful for ScaleHub’s growth as we welcome Jim Stockwell to the team. Jim will take on the role of Vice President of Healthcare Sales, and his expert insight offers an excellent opportunity to strengthen ScaleHub’s reach and offering in the healthcare segment.

Healthcare 52

Healthcare Sales 52

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting