Mon.Feb 06, 2023

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Digital Transformation: The Not-So-Secret Sauce To Getting The Basics Right

Forrester Digital Transformation

Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation. But this does not mean that there is some secret sauce that only a chosen few digital natives possess which remains hidden to the rest of us.

Service 246
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How Do Firewalls Protect Your Network From Intrusion Detection?

31 West

A firewall is an internet security method. It analyzes and scans all data traffic flowing to and from your network as per a predefined set of regulations. Firewalls block uncertified data traffic and allow only the data that is supposed to be secure. The process involves a set of security restrictions that you or your network manager specify. Firewalls analyze the meta content of data packets and decide whether to allow or block traffic depending on established rules.

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Understand Today’s AR Invoice Automation Landscape

Forrester Digital Transformation

Accounts receivable (AR), including invoice issuing and payment processing, is one of the core processes in a company’s financial operations. The rising adoption of e-invoices has spurred more firms to acquire AR automation software to support customer demand and respond to digital transformation.

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Consumers care about sustainability—and back it up with their wallets

McKinsey and Company

A joint study from McKinsey and NielsenIQ examines sales growth for products that claim to be environmentally and socially responsible.

Sales 100
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Three questions to ask when navigating the new B2B event management technology landscape

Forrester Digital Transformation

B2B events have undergone the most profound change imaginable over the past three years. Marketers now need to manage a much more complex event landscape, planning and executing a range of events across in-person, virtual and hybrid formats.

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Taking off: Scaling complex manufacturing in the aerospace industry

McKinsey and Company

OEMs in high-complexity, low-volume industries face skyrocketing demand. But it’s now possible to scale production in ways that preserve product portfolios and profitability.

More Trending

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Securing the competitiveness of the European chemical industry

McKinsey and Company

Companies can build on Europe’s intrinsic strengths and play offense in sustainability, while pursuing consolidation and functional excellence.

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You Just Got Vectored! SVG Image Formats

Perficient Digital Transformation

If you’re reading this, you’ve come across a need that nearly all Opti developers encounter in their careers; You need to correctly display a vector image format (SVGs and the like). The <IMG> tag just isn’t going to cut it anymore. Posts like this are a right-of-passage for Opti bloggers. “So,” you think, “if there are so many other blogs on the topic, why should I read yours?

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A balancing act: How trucking companies can find the optimal spot-contract mix

McKinsey and Company

Road freight carriers and brokers could improve EBIT by 15 to 30 percent by leveraging data for decision making—here’s how.

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Using Docker – docker-index.exe High CPU and Disk Usage

Perficient Digital Transformation

I recently updated Docker Desktop to version 4.16.3. My system ran much slower than I am used to when running docker. My first reaction is to open task manager and see what is going on with my system. Docker Desktop is using 81% of my CPU!!!?? Expanding the item, I notice the culprit is docker-index.exe. This process is part of an experimental feature which is now enabled by default.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What is the industrial metaverse? 

Capgemini

What is the industrial metaverse? Jacques Bacry 6 Feb 2023 Facebook Twitter Linkedin The use of virtual and mixed reality will have a significant impact on customer-facing sectors, but we believe the true step change will take place in the industrial metaverse. What is the metaverse? At Capgemini, we define it as a blended space of virtual and physical interactions that can be used to improve the customer experience.

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The Arvato/British Gas scandal highlights the difference between accountability and responsibility

Intelligent Sourcing

The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is shocking, considering that British consumers can choose their energy supplier – this choice is supposed to create an open market where companies strive to retain their customers. The reality is that only 64% […] The post The Arvato/British Gas scandal highlights the difference between accountability and responsibility appeared first on Int

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Everything you need to know about the most in-demand machine learning roles

Airswift

Source: Frame Stock Footage/Shutterstock Uncover the latest trends in machine learning roles to grow your data analytics initiatives. Machine learning is one of the fastest-growing fields in every industry right now, not just tech, and is quickly becoming an essential part of many organisations' operations. There are dozens of roles that are in-demand but which ones should you focus on?

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What the rise of Blockchain and the Metaverse means for customer experience

Intelligent Sourcing

The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is becoming increasingly possible. The merger of these technologies has the potential to significantly impact the future of customer experience (CX). They can transform how businesses interact with their customers, creating more personalized, immersive, […] The post What the rise of Blockchain and the Metaverse means for customer

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What Is Operational ESG?

Perillion

Today, more than 80% of companies have a formal ESG program in place — but only 50% believe their company performs effectively against environmental metrics, and even fewer rate their company as effective on social and governance metrics.

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Customer Value-BasCustomer Value-Based Pricinged Pricing

Obobo

Customer Value-Based Pricing Definition Customer value-based pricing is a strategic pricing approach that takes into account the perceived value of a product or service to the customer, rather than simply the cost of providing the product or service. This approach can be used to price both new and existing products and services. When using customer value-based pricing, businesses first need to understand what factors influence the perceived value of their products or services.

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Anexa BPO Named As Finalist In 2023 Stevie® Awards For Sales & Customer Service

Anexa

17th annual awards will be presented on March 3 in Las Vegas [MEXICO CITY, MEXICO] – January 25, 2023 – Anexa BPO was named a Finalist today in the Customer Service Team of the Year – Recovery Situation; Contact Center of the Year (Over 100 Seats); Best Use of Thought Leadership in Customer Service; Contact Center of the Year (Over 100 Seats); Customer Service Team of the Year – Recovery Situation, categories in the 17th annual Stevie® Awards for Sales & Customer Service, and wil

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Customer Switching Customer Switching CostsCosts

Obobo

Customer Switching Costs Definition What are customer switching costs? In business, customer switching costs are the financial and/or psychological costs incurred by a customer when they switch from one supplier to another. They can also be seen as the cost to a company of losing a customer to a competitor. Switching costs can vary greatly depending on the industry, product, or service involved.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Customer Experience Plays Marketing as a Long Game

.orgSource

If your brand was a person, who would it be? Wait, before you stop reading, this question isn’t as silly as it sounds. There should be someone in your organization who walks in your brand’s shoes and always puts the best foot forward. This representative should be dedicated to building lasting relationships with members and helping your organization fine-tune culture, products, and services to meet their changing needs.

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Customer Service MaCustomer Service Managementnagement

Obobo

Customer Service Management Definition Customer service management (CSM) is a process for managing customer interactions in a way that maximizes customer satisfaction and loyalty. It involves the use of technology and processes to track and manage customer interactions, complaints, inquiries, and other forms of feedback. CSM systems are designed to help businesses keep track of customer interactions and address issues in a timely and efficient manner.

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Why Customer Data Platform is your enterprise’s golden ticket to business growth

Perficient Digital Transformation

Today, more than ever, businesses require a direct relationship with their customers across all touchpoints. A Customer Data Platform can help marketers organise their data, improve audience segmentation, manage campaigns, enhance digital experience, streamline cross-channel marketing orchestration and optimise customer analytics. However, the sheer amount of time and effort needed to collect, separate, and segment your customers, leads, and existing clients into the appropriate categories are e

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Customer ServiceCustomer Service

Obobo

Customer Service Definition Customer service is the provision of service to customers before, during, and after a purchase. The definition of customer service can vary depending on the company and industry. Generally, customer service is any interaction between a customer and a company that is designed to help the customer with questions or problems they may have with the product or service.

Service 40
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Megan Jensen Talks Choosing Perficient and Her 2023 Sitecore MVP Status

Perficient Digital Transformation

As a senior solutions architect, Megan Jensen delivers excellent experiences to our clients and is always working for the betterment of her team. She is valued not only for her Sitecore knowledge but is an active member in our culture groups Women in Technology and Pride at Perficient, along with serving as a mentor in our Bright Paths Program. Sitecore recently announced six Perficient colleagues have been awarded Sitecore MVP status for 2023.

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Customer RelationshCustomer Relationship Management (Crm)ip Management (Crm)

Obobo

Customer Relationship Management (Crm) Definition The definition of customer relationship management (CRM) is a business strategy that enables organizations to improve their relationships with customers and prospects by better managing customer data. At its core, CRM is about using technology to automate and streamline the process of managing customer relationships.

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Today in Global Small Business: Global Small Businesses Are the Heartbeat of America

The Global Small Business Blog

©iStock/PeopleImages What's affecting me, my clients, my colleagues and other global small business owners: SBA Administrator Guzman in Anaheim recently – showing pride for global small businesses in Anaheim, CA. Black-owned brands eye ‘unicorn’ success with McKinsey’s Next 1B. Scientists at the University of Padova in Italy have proven that by using a completely non-invasive brain-machine interface technology, those who are fully paralyzed can drive a wheelchair simply by using their minds and

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Customer Portfolio ACustomer Portfolio Analysisnalysis

Obobo

Customer Portfolio Analysis Definition A customer portfolio analysis is a strategic marketing tool used by businesses to identify and classify customers according to their value. The purpose of this analysis is to help businesses better understand their customer base and make more informed decisions about where to allocate resources. There are a number of different ways to measure customer value, but the most common approach is to consider three key factors: revenue, profitability, and lifetime

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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What is JavaScript Used for?

Unosquare

The Many Applications of This Powerful Language Before JavaScript was invented in 1994, the world wide web was a lot less dynamic than it is today. The vast majority of pages were just static HTML. JavaScript changed all that by giving developers a tool to not just play with the appearance of web pages but to change their behavior and functionality.

Design 52
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Current RatioCurrent Ratio

Obobo

Current Ratio Definition The current ratio is a financial ratio that measures whether or not a company has enough resources to pay its short-term obligations. The current ratio is calculated by dividing a company’s current assets by its current liabilities. A company’s current assets are those assets that can be easily converted into cash within one year.

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Customer ChurnCustomer Churn

Obobo

Customer Churn Definition Customer churn occurs when a customer, or group of customers, stops doing business with a company. Churn can happen for many reasons, such as poor customer service, a competitor’s superior offerings, or simply because a customer no longer needs the product. When a company experiences customer churn, it can have a significant impact on its bottom line.

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Current LiabilitiesCurrent Liabilities

Obobo

Current Liabilities Definition A current liability is an obligation of a company that is due to be paid within one year. Current liabilities are typically short-term debts that the company has incurred in the normal course of business. The most common types of current liabilities include accounts payable, salaries and wages payable, taxes payable, and other accrued expenses.

Banking 40
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.