The rise of digital marketing in medtech
McKinsey and Company
SEPTEMBER 24, 2021
Digital marketing offers medtech companies powerful ways to personalize engagement with healthcare professionals and respond to their changing needs.
Fri.Sep 24, 2021
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Healthcare PowerByte: Enhancing Efficiency, Value, and Care
Perficient Digital Transformation
SEPTEMBER 24, 2021
Healthcare payers and providers share common goals: improve population health, reduce healthcare costs, and elevate both consumer and their care team experiences. Achieving these goals requires operational efficiency and business insights. When implemented together, intelligent automation and advanced analytics can help you streamline processes and illuminate paths toward better care.
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Moving beyond agile to become a software innovator
McKinsey and Company
SEPTEMBER 24, 2021
Companies need to borrow a page from the tech industry’s playbook to understand how to use agile to build better products and experiences.
How Call Center Monitoring Benefits Customers?
Go4Customer
SEPTEMBER 24, 2021
Call center monitoring is a process applied to all businesses working for either receiving customer calls or dealing with responses. It is the process of tracking the performance of call center agents so that the business keeps a check on quality service. Every call center business knows the importance of an uplifted performance of business agents and therefore a check to ensure excellent results to customers is essential.
How to Stay Competitive in the Evolving State of Martech
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
A playbook for newly minted private equity portfolio-company CEOs
McKinsey and Company
SEPTEMBER 24, 2021
Unprecedented private equity deal flow means more leaders than ever are stepping into the portfolio-company CEO role. Here’s guidance from the experts on the role’s unique challenges and demands.
Tips to Setup Your Call Center Start-Up.
Go4Customer
SEPTEMBER 24, 2021
Customer support is an integral part of every business and any compromise to it is unbearable. Big companies generally opt to have their customer support service in-house, however, small call center businesses that do not have a huge capital to invest, mostly opt customer support outsourcing. Even big companies today look to outsource their customer support as performing all functions in-house can be a challenging and tedious task.
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Ways RPA is a Charismatic Game Changer for BPOs!
Go4Customer
SEPTEMBER 24, 2021
RPA (Robotic Process Automation), a blessing for the BPO industry! The use of RPA in today's? world is a boon for all business process outsourcing companies. RPA helps businesses bring cost-effective solutions and automation helps in delivering threat free outputs to customers. What is this business threat all about? Well, BPO outsourcing requires handing over some crucial customer data to the partners and here is whe.
Open Access BPO: 6 Years in the Heart of Davao
OpenAccess BPO
SEPTEMBER 24, 2021
Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations.
Is Automation the Soul of Outsourcing? An Analysis!
Go4Customer
SEPTEMBER 24, 2021
We have observed for decades that business process outsourcing has always been a routine for every organizations? effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over the outsourcing functions. RPA revolutionized the business system by helping companies serve automated functions to the customers.
Empowering Employees with ServiceNow Intelligent Service Delivery
V-Soft Consulting
SEPTEMBER 24, 2021
Businesses are starting to realize how important employee experience is and are creating "consumerized" experiences for them. Smart businesses are transforming the workplace to empower employees. The new digital workplace includes advanced technologies like cloud, AI, Machine Learning, chatbots, and so on to improve workplace efficiency and empower employees.
Global Hiring Guide for Startups
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Cloud Computing Services: Is this the new BPO Style?
Go4Customer
SEPTEMBER 24, 2021
Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expense over constructing new infrastructure and hiring a team of experts. Indulging the model will help call center India to bring excelling results in future! Defining more simply, the cloud is the use of various business services over the internet where s.
How data and analytics are redefining excellence in P&C underwriting
McKinsey and Company
SEPTEMBER 24, 2021
Most P&C insurers in Europe and North America are investing in data and analytics to improve underwriting; those with the most advanced capabilities enjoy better operating results and performance.
Why your Business needs a Cloud-Based Contact Center?
Go4Customer
SEPTEMBER 24, 2021
Contact centers and call centers, called synonyms for each other, generally run on old technologies even today. These old technologies cannot keep up with the expectations of customers and the requirements of various businesses in this fast-changing world. This is why the need for a cloud based call center is essential today. Customer support is vital for every business and no company accepts any negligence to it.
CFO Challenges and Priorities in 2021 And Beyond
Planergy Software
SEPTEMBER 24, 2021
In a business climate radically altered by both digital transformation and major disruptors such as the COVID-19 novel coronavirus pandemic, companies who want to compete, grow, and innovate effectively need both flexibility and resilience. Securing competitive advantage means mastering emerging technologies and developing strategies that incorporate risk management, data-driven decision making, and a collaborative, agile approach.
ABM Evolution: How Top Marketers Are Using Account-Based Strategies
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
AI Call Center Solutions: Future of Exceptional Customer Service.
Go4Customer
SEPTEMBER 24, 2021
Facing an issue in installing a device? Well till now we just use to pick up the phone and dial a number and get in touch with the call center executive. But have you ever wondered, is the situation going to be the same. even after five to ten years from now? Maybe not! The interference of technology in the belvedere of call center solutions has altercated the definition of customer service.
5 RPA Trends to Watch in the Federal Government
Automation Anywhere
SEPTEMBER 24, 2021
Robotic Process Automation (RPA) is already entrenched in the federal government and continues to grow in importance. Organizations are using a variety of RPA solutions, from basic, rule-based technology for simple tasks to advanced RPA. The latter form combines machine learning and artificial intelligence, which can include the analysis capabilities of automatic process discovery and process analytics as well as cognitive technologies such as computer vision, natural language processing, and fu
What does a Good Lead Generation Service Provide?
Go4Customer
SEPTEMBER 24, 2021
Businesses have an optimistic view of lead generation, why so! Well, there are several perquisites that a business receives having lead generation service at the doorstep. Getting an external partner to generate leads, a business is able to enhance its reach to the target audience and make more customers aware of the business service. What is lead? Lead is a customer that shows interest in your business service.
Things Call Center Agents Should Avoid Saying.
Go4Customer
SEPTEMBER 24, 2021
Outsourcing call center services, there are various do?s and don?ts that companies may not be aware of. However, many organizations do have this question regarding the potential necessities to keep in mind with things to avoid! Well, talking about dos and don?ts, call center agents need to avoid saying some things to the customer although they may be practicing the same otherwise.
Top 7 Global Employment Challenges
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Tips to Reduce Cyber Crime in Inbound Call Center.
Go4Customer
SEPTEMBER 24, 2021
Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well. The security threats on a call center company are always high and inbound call center service is the easiest target.
What your Business is losing by not Outsourcing?
Go4Customer
SEPTEMBER 24, 2021
Are you an organization that does not have call center business as its main domain but still operate it in-house? Well, why wasting resources when outsourcing is a better and cost-effective option to choose! Outsource the non-primary functions of a business to make the in-house team free to focus on core competencies. A company that majorly deals with call handling services has the appropriate tools and adequate experienced agents fo.
How to make things right when lousy customer support is offered?
Go4Customer
SEPTEMBER 24, 2021
?When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi, CEO of Pepsico There is nothing more expensive to a business than offering an awful customer experience. Bearing the cost of lousy service experience is not everyone?s cup of tea because it is too high. As per a study, it is shown that 55 % of the customers with an intent to m.
Top 4 Tips to enhance your Business?s Customer Experience Tactics.
Go4Customer
SEPTEMBER 24, 2021
"I like to listen. I have learned a great deal from listening carefully. Most people never listen." Ernest Hemingway There has been a lot of hue & cry about how organizations are considering customer experience as their major point of focus. A lot of blogs and articles have been published and almost all of the top companies claim to have been providing a top-notch customer experience.
ABM Success Recipe: Mastering the Crawl, Walk, Run Approach
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Prognostication for AI Customer Care Service and Solutions in Coming Decade.
Go4Customer
SEPTEMBER 24, 2021
Living in the year 2020, you must have experienced the encounter with AI in your daily life chores. It could be either the suggestion of replies to messages on LinkedIn or gaining the support from the help section of Swiggy. Today, our daily life experience is somehow swaddled with the latest mode of technologies, when it comes to making the process fast and easier.
Is it good to Outsource Inbound Customer Service?
Go4Customer
SEPTEMBER 24, 2021
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses feel they can attain success by outsourcing to a good partner. Well, is it true? This is because when the outbound or inbound call center firm outsources to experienced agents, the business gains customer loyalty with enriched services 2.
Restructure your business post pandemic with BPO services in India.
Go4Customer
SEPTEMBER 24, 2021
Today?s global economic crisis has created unbelievable challenges for businesses around the world. Companies and business leaders are struggling to stay afloat and survive through these uncertain times. The only safe harbor companies can confidently land on is their customer pool. This is particularly the largest income item for businesses. Customers, therefore, can help you pass through this storm.
Social Media Platform: Creating a New Wave in Business Process Outsourcing.
Go4Customer
SEPTEMBER 24, 2021
As the companies are striving to optimize their business by gaining customer insights, social media strategies are becoming instrumental for their success. Smarter businesses often recuperate demand with the supply by continuously replenishing the information flow on an interconnected planet. Enterprises are increasingly turning to BPOs to enable them to achieve their objectives through economies of scale and labor arbitrage.
Global Hiring Guide: Top Emerging Fintech Hubs
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
Confused Amid BPO and KPO? Understand the Difference with Us!
Go4Customer
SEPTEMBER 24, 2021
Outsourcing the business service is not a new thing for the business industry as the companies have been leveraging outsourcing for years now. Small businesses that cannot afford to hire and train a team of agents for in-house service performance look for outsourced services from BPO companies. Every company wishes to augment its processes and increase customer satisfaction levels, which is why small startup firms and even some establis.
Customer Care Services Are Compatible To Current Business Landscape.
Go4Customer
SEPTEMBER 24, 2021
In the current business landscape, customer care services alleviate pressures emerging from the rise of a 'boundary-less' global economy. Customer call center, indeed, provides considerable cost savings and scalability, allowing businesses to boost revenue as well as operational performances. In reality, what was earlier regarded as a temporary panacea for cost-savings is totally stood as a perennial solution of worldwide corpor.
What does great Customer Service mean to you?
Go4Customer
SEPTEMBER 24, 2021
What is great customer service to you? Is it offering prompt resolutions to customers? requirements? Or is it meeting your business objectives? Or maybe something else? Through this blog, we are going to unfold the real trait of customer service and why it holds such a significant place in the business world today! Billions of dollars are spent every year by the businesses across the globe and for what?
The Starter Guide of Phone Answering Services.
Go4Customer
SEPTEMBER 24, 2021
Explaining phone answering services can be a daunting task for the person who is totally unaware of it. Yesterday only I met a friend of mine, after years-long, we had a quick intro, discussed what we are doing in our life at the current moment and shared the information of job role I am handling at an outsourcing agency. Listening to the term ?Call answering services?
How Intent Data Helps Marketers Convert A-List Accounts
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
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