The Global Small Business Blog

NOVEMBER 29, 2022

©iStock/Teka77 When the pandemic hit, the global marketing team at Japan Airlines (JAL) saw its budget disappear overnight. They saw the whole thing disappear. Poof. There wasn't a whole lot to promote during the pandemic – back then JAL was operating between the US and Southeast Asia, routes without any stops in Japan itself. Back in 2019, the airline’s plan was to streamline its global marketing efforts across regions, develop a more integrated approach to marketing, introduce new marketing-re

Marketing 160

Marketing 160

31 West

NOVEMBER 29, 2022

Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. Of course it’s not enough to just have a contact number and answer calls ad hoc. You need to be aware of what it takes to go above and beyond to serve people who get in touch for a conversation. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at

Customer Service 130

Customer Service Service Call Center Government 130

Forrester Digital Transformation

NOVEMBER 29, 2022

A few weeks ago, I had the opportunity to attend the Tanium Converge conference in Austin, Texas. There’s been a lot of buzz around Tanium in the industry lately, especially with the company’s recent partnership with Microsoft, its software bill of materials (SBOM) release, and continued marketing of a new term: converged endpoint management, or […].

Management 130

Management Software Marketing 130

McKinsey and Company

NOVEMBER 29, 2022

Net zero is an ideal state where the amount of greenhouse gases (GHGs) released into the earth’s atmosphere is balanced by the amount of GHGs removed. Decarbonization efforts are needed to reach net zero.

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103

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

NOVEMBER 29, 2022

Earlier this month, we hosted the Forrester Security & Risk event — three jam-packed days of leading-edge security content. One of the major highlights of the event was the ForrWomen Leadership Summit. This was a full day of activities and networking for women security leaders to kick things off. Attendees were thrilled to have the […].

Risk Management 130

Risk Management Risk Management Cybersecurity Management 130

Hyland

NOVEMBER 29, 2022

Every November, we gear up for yet another season of our annual holiday giving program where the generosity of our employees shines bright. This is a special time of year when the organizations that mean the most to our employees can benefit in a huge way. But if you ask any Hylander, they’ll tell you that “giving back” isn’t just a season at Hyland — it’s at the core of who we are all year.

Design 98

Design Service 98

McKinsey and Company

NOVEMBER 29, 2022

Firms launching a neobank can increase their odds of success in today’s uncertain environment by targeting specific characteristics and capabilities in their strategy and execution plans.

Banking 91

Banking Service 91

Airswift

NOVEMBER 29, 2022

In the wake of the COVID-19 pandemic, business leaders have been forced to rethink their approach to talent acquisition, retention, and development. As we have seen with other pandemics in recent history - like HIV/AIDS in the 1980s - it can be easy for companies to focus on short-term goals instead of long-term resilience.

Outsourcing 90

Outsourcing 90

McKinsey and Company

NOVEMBER 29, 2022

You might expect electric vehicles to be more popular, with gas prices and sustainability concerns so high. But barriers to widespread adoption remain. Here’s what companies must do to topple them.

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Perficient Digital Transformation

NOVEMBER 29, 2022

During this holiday season of thanks and introspection, I find myself reflecting on things that I cherish the most in my career. The automotive industry is at a great inflection point where consumer preferences dictate that there must be changes in how the industry operates. First off, Digital First and researching, shopping, and doing more online is not a fad or something that is going away.

Sales 64

Sales Retail Manufacturing Research 64

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

NOVEMBER 29, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Perficient Digital Transformation

NOVEMBER 29, 2022

In September of this year, Perficient’s DXP experts were interviewed for the Forrester report Understanding The Architect Of Your Digital Experience Platform. In the report, Forrester covers how ‘Digital leaders must recalibrate their understanding of digital experience platforms to make the right decisions about building and evolving them’. Read on to learn a bit more about our perspective at Perficient related to this most recent report.

Regulations 64

Regulations Marketing Management 64

McKinsey and Company

NOVEMBER 29, 2022

It is vital to manage three areas when negotiating the rocky 1.5° pathway: clear policies, risks to private capital, and tradeoffs.

Management 67

Management 67

Anexa

NOVEMBER 29, 2022

The importance of employee experience in retaining talent cannot be overstated. According to a global research study conducted by Globoforce’s WorkHuman Research Institute and IBM’s Smarter Workforce, employees who have a positive experience at work are more likely to perform better and less likely to leave their jobs. In fact, analysis from the study shows that employees with less positive experiences are more than twice as likely to want to leave their jobs compared to those with m

Customer Service 52

Customer Service Payroll Jobbing Research 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

NOVEMBER 29, 2022

Claims executives can use a structured approach that includes transparent tracking, tactics, and strategic actions to tackle claims inflation in the short term and in the future.

Insurance 57

Insurance Service 57

Airswift

NOVEMBER 29, 2022

One of the great challenges of an international organisation is keeping everyone on the same page. Different time zones, different countries, different labor law regulations. People already start their jobs in distinct way that varies from each other and have very keen differences.

Regulations 52

Regulations Jobbing Outsourcing 52

Everest Group

NOVEMBER 29, 2022

ON-DEMAND WEBINAR. Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023. The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

Offshoring 52

Offshoring Outsourcing Nearshoring Sourcing 52

Influx

NOVEMBER 29, 2022

The best customer experience (CX) businesses see benefits reflected in their retention rate. Because loyal customers spend 67% more than new ones and the cost of acquiring a new customer is significantly higher than retaining them, it rewards both businesses and customers to invest in customer support quality. Keep reading to learn how you can calculate retention rate and improve it with different customer experience strategies that fit your brand!

Customer Support 52

Customer Support Research Customer Service Service 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Ivemsa

NOVEMBER 29, 2022

Unprecedented challenges have plagued the economy over the past few years. Pandemic restrictions and the Great Resignation have delayed and derailed supply chains and manufacturing operations. However, headed into 2023, businesses are hopeful for a resurgence. With many U.S. manufacturers setting their sights on Mexico, they are eager to operate closer to home while still maintaining a cost-effective business model.

Manufacturing 52

Manufacturing Sourcing Collaborations Service 52

SEBPO

NOVEMBER 29, 2022

Our 6 Takeaways from Lead-to-Cash Bash that Challenge Publisher Notions. BLOG. Our 6 Takeaways from Lead-to-Cash Bash that Challenge Publisher Notions. The Walt Disney Dolphin Resort opened its doors for Indigo Trigger’s Lead-to-Cash Bash and SEBPO’s CRO, Todd Handy. This two-day SEBPO-sponsored event centered around niche Lead-to-Cash software and strategy success stories.

Sales 52

Sales Order Management Retail Accounting 52

Working Solutions Outsourcing

NOVEMBER 29, 2022

If you have an e-commerce business, it’s likely you are already aware of the skill and precision that the largest online retailers employ to provide unparalleled customer experiences for their users, with the most wildly successful of these being Amazon. If we study their methodology, what takeaways can you gain to help your own business? […].

Retail 52

Retail E-Commerce Call Center Outsourcing 52

SEBPO

NOVEMBER 29, 2022

SEBPO CSR in Action: Dhaka Team Gives Back. BLOG. SEBPO CSR In Action: Dhaka Team Gives Back. Corporate Social Responsibility (CSR) has always been an integral part of SEBPO’s mission, and our teams around the world have made an impact within their communities. This year, our Dhaka Team provided instant humanitarian assistance to those affected by the record-breaking floods and partnered with ASHIC, Foundation for Childhood Cancer.

Research 52

Research Service 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Zinnov

NOVEMBER 29, 2022

India’s Global Capability Centers (GCCs) are driving immense value in terms of product innovation, for their HQs, and are also acting as sandboxes for many glocal initiatives. Many Indian GCCs or GCoEs (Global Centers of Excellence) have a seat at the global table, firmly establishing their criticality in the global organization’s growth trajectory.

Pharmaceuticals 52

Pharmaceuticals Healthcare Software Efficiency 52

Everest Group

NOVEMBER 29, 2022

Top Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance Services In the last few years, the Property and Casualty (P&C) insurance industry has experienced numerous challenges due to the pandemic, regional geopolitical conflicts, and strained macroeconomic conditions. Today, to stay ahead of the competition and maintain business resilience and profitability, insurance carriers are partnering with providers to modernize their existing technology landscape and

Insurance 52

Insurance Service Information Technology Marketing 52

Airswift

NOVEMBER 29, 2022

Source: Shutterstock/3rdtimeluckystudio.

Sourcing 95

Sourcing 95

Everest Group

NOVEMBER 29, 2022

Returning to pre-pandemic levels of hiring volume and velocity is a sign of a larger correction and calibration underway. However, employee growth has been slowing and, in the third quarter of 2022, returned to pre-pandemic levels. Nitish Mittal , Partner at Everest Group, believes that the market for IT services will decelerate from 10.4% organic constant currency growth in FY22 to 6.7% in FY23 (March ending).

Service 52

Service Marketing 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Go4Customer

NOVEMBER 29, 2022

In recent years, the method of doing business has evolved rapidly. As technology keeps improving, our methods of performing tasks also become quicker and more effective. The technology has become so robust that we are able to leave some of the regular menial tasks in the hands of automated systems. Through automated systems, we can be assured that the tasks will not only be finished in the quickest time but also there won?

Automation 40

Automation 40

Everest Group

NOVEMBER 29, 2022

The deal was expected to bolster Wipro’s presence in the banking, financial services & insurance (BFSI) space, its largest vertical contributing about 30% to the total revenues. “Their largest vertical has underperformed, and that has hit them hard given their exposure. In addition, Capco’s lackluster performance recently has exacerbated the situation,” said Nitish Mittal , Partner, Europe Technology Practice, at Everest Group.

Insurance 52

Insurance Banking Service 52

McKinsey and Company

NOVEMBER 29, 2022

How do governments across the region ensure that local industries are part of the solution?

Government 54

Government Management 54

Forrester Digital Transformation

NOVEMBER 29, 2022

Twenty-seven percent of design teams plan to hire accessibility experts in the next 12 months.

Design 49

Design Management 49

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting