Forrester Digital Transformation

DECEMBER 20, 2022

“You haven’t defined what story is,” said the voice of experience that afternoon, September 16, 2022. “That’s odd,” I thought. “What am I missing?” We were discussing my first leadership storytelling report, Master Storytelling For Impactful Leadership, intended to explain the “what?” and “why?” of leadership storytelling. In the report, I describe the three-arc structure […].

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31 West

DECEMBER 20, 2022

The threat of an increasing number of cybercrimes has encouraged businesses and individuals to adopt a robust security system. Gone are the days when traditional data centers were sufficient. Now that most companies are moving their operations and workflows to the cloud, these traditional units are often inefficient in securing sensitive data. Your outsourced IT help desk services will enforce the best security protocols to keep your company safe and ensure streamlined business operations.

Banking 130

Banking Outsourcing Sourcing Efficiency 130

Forrester Digital Transformation

DECEMBER 20, 2022

As Forrester approaches its 40th anniversary, we reflect on a few of the monumental changes that we correctly predicted.

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McKinsey and Company

DECEMBER 20, 2022

Generative AI and other foundation models are changing the AI game, taking assistive technology to a new level, reducing application development time, and bringing powerful capabilities to nontechnical users.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

DECEMBER 20, 2022

Regularly evaluating your martech stack helps ensure your technology continues to provide value and support business objectives. Ask five key questions to help bring clarity to your decision-making.

Research 130

Research Marketing 130

McKinsey and Company

DECEMBER 20, 2022

The blueprint to achieve a lifetime of great health is increasingly clear and within our control. But unlocking it requires challenging the orthodoxies currently guiding individuals and institutions.

Healthcare 133

Healthcare Service 133

McKinsey and Company

DECEMBER 20, 2022

Banking is radically transforming. Many banks can thrive by fundamentally changing the way that financial services are embedded into daily life.

Banking 126

Banking Service 126

Forrester Digital Transformation

DECEMBER 20, 2022

Last month, Carlos Rivera and I published The Forrester Wave™: Enterprise Firewalls, Q4 2022, featuring our analysis of 10 firewall vendors. These include, in alphabetical order: Barracuda Networks Check Point Software Technologies Cisco Forcepoint Fortinet Juniper Networks Palo Alto Networks SonicWall Sophos WatchGuard Conducting a Wave evaluation is an intense process for both the analysts […].

Software 130

Software Cybersecurity 130

McKinsey and Company

DECEMBER 20, 2022

Fleet operators are under pressure to transition to greener business models. A strategic approach can help ensure that they optimize costs and engage effectively with new technologies.

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Forrester Digital Transformation

DECEMBER 20, 2022

(Part two of a two-part series) Sales intelligence, in concept and in practice, has experienced a significant evolution (see part one of this blog series). Today’s sales intelligence providers give insight into buyer behaviors and provide data to salespeople. This helps sales professionals identify, analyze, present, and utilize data to increase win rates for acquisition, […].

Sales 130

Sales Service 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

DECEMBER 20, 2022

When is the last time you took stock of your customer base? Two marketing and data experts say it’s due for a systematic review.

Marketing 82

Marketing 82

Perficient Digital Transformation

DECEMBER 20, 2022

Power BI is a powerful data visualization application that enables analysts to analyze data using computations. Calculated Columns and Measures are the most common types of calculations. Both are written in DAX (Data Analysis Expressions), Power BI Desktop’s primary formula, query language, and make most of the part of Power BI calculations. Let’s check out how calculated column & measure works in Power BI.

Sales 64

Sales Sourcing Analytics 64

McKinsey and Company

DECEMBER 20, 2022

New McKinsey insights shed light on customer trends and preferences in the luxury-vehicle segment and resulting implications for OEMs.

Marketing 71

Marketing 71

Perficient Digital Transformation

DECEMBER 20, 2022

We’re excited to announce that Perficient has been ranked the fourth-largest healthcare IT consulting firm in Modern Healthcare’s 2022 survey , holding our 2021 placement. The annual survey ranked healthcare IT consulting firms according to 2021 provider revenue, the number of health IT contracts, and the number of healthcare IT consultants.

Healthcare 64

Healthcare Nearshoring Flexibility Regulations 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

comeMakeit

DECEMBER 20, 2022

The first part of the transcription of the discussion between Kiran, Co-founder and COO of coMakeIT, Part of Xebia, and Sundar Sarangan, Executive Director, ISG Research, facilitated by Runki Goswami, Chief Marketing Officer, Xebia, talked about what is a platform, what is not, and the platform mindset. The second part delves deeper into the platform mindset by defining its attributes- the roadmap, the infinite time horizon, and communities.

Engineering 52

Engineering Collaborations Research Software 52

The Hackett Group

DECEMBER 20, 2022

Some companies are receiving requests from customers for extended payment terms, CFOs say. With insights from The Hackett Group’s Istvan Bodo. The post <strong>Wall Street Journal, ”Companies Strengthen Collections, Aim to Get Cash in the Door as Threat of Downturn Looms,”</strong> appeared first on The Hackett Group.

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Obobo

DECEMBER 20, 2022

What are the Benefits of a Supplier Management System? Table of Contents. A supplier management system helps companies organize their supply chains , monitor their suppliers, and manage the overall process from start to finish. It’s an efficient way for businesses to streamline the procurement and sourcing process , as well as ensure compliance with regulations.

Management 52

Management Reduced Costs Efficiency Out-Tasking 52

The Hackett Group

DECEMBER 20, 2022

Business intelligence (BI) enables companies to harness insights from massive amounts of data. But doing so requires overcoming a range of strategic and tactical challenges. With insights from The Hackett Group’s Justin Gillespie The post <strong>CIO, “6 BI challenges IT teams must address,”</strong> appeared first on The Hackett Group.

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Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Influx

DECEMBER 20, 2022

Nothing beats the sound of a thoughtful and confident human voice when you are concerned, worried, or just want to bring some closure to your question as soon as possible. We also know that many high-growth brands can differentiate and disrupt their industries by offering a personalized support experience that is faster and better than their generic competitors (Amazon, Walmart, etc).

Customer Service 52

Customer Service Service Customer Support Design 52

Capgemini

DECEMBER 20, 2022

What to expect from cybersecurity in 2023 Geert van der Linden 20 Dec 2022. Facebook Twitter Linkedin. Rising geopolitical tensions, mass digitalization, more hybrid working, and a skilled labor shortage. As we enter 2023, it goes without saying that cybersecurity teams have a lot on their plate, and you’d be forgiven for feeling we live in an age of permacrisis.

Cybersecurity 52

Cybersecurity Manufacturing Analytics Banking 52

Influx

DECEMBER 20, 2022

Every business needs good customer service, but why is it that good customer service is challenging to come by? Ultimately, customers are looking for a frictionless experience that allows them to solve their problems as quickly as possible, which sometimes might not be realistic. However, there are minor customer service mistakes that can make the process go a whole lot smoother once they are understood and avoided.

Customer Service 52

Customer Service Service Customer Support Flexibility 52

comeMakeit

DECEMBER 20, 2022

Products, Platforms, and Ecosystems – A Natural Evolution (Part II) " decoding="async" srcset="[link] 1200w, [link] 598w, [link] 300w, [link] 768w, [link] 120w, [link] 81w, [link] 150w" sizes="(max-width: 1200px) 100vw, 1200px" title="Part 2 - Products, Platforms and Eco systems, a natural evolution (1)"> The first part of the transcription of the discussion between Kiran, Co-founder and COO of coMakeIT, Part of Xebia, and Sundar Sarangan, Executive Director, ISG Research, facilitated by Runki G

Engineering 52

Engineering Collaborations Research Software 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Raya Contact Center

DECEMBER 20, 2022

RAYA CX is proudly celebrating its strong partnership of 15 years with General Motors Middle East! A partnership that has been a true success story. Over 15 years RCX has seen the account and team grow to cover multiple countries and keep customers pleased and GM satisfied. General Motors is a global Fortune 500 American automotive manufacturer headquartered in Detroit, Michigan, US.

Manufacturing 45

Manufacturing Collaborations Accounting Management 45

Anexa

DECEMBER 20, 2022

As the business landscape becomes increasingly complex and competitive, companies are starting to realize that traditional customer experience (CX) strategies are no longer sufficient for driving business success. This has led to a shift towards a more holistic approach known as Business of Experience (BX). While CX focuses on the interactions customers have with a company, including the product or service itself and various touchpoints like websites and customer service, BX takes a broader view

BPO 40

BPO Customer Service Analytics Outsourcing 40

SIG Speaks

DECEMBER 20, 2022

SIG University Certified Intelligent Automation Professional (CIAP) program graduate Bob Lutz shares how implementing intelligent process automatation can be beneficial to your business. Intelligent Process Automation does not take employees out of the loop. Instead, it allows employees to increase their contribution by taking away mundane, repetitive tasks.

Automation 40

Automation Strategic Sourcing Data Entry Sourcing 40

McKinsey and Company

DECEMBER 20, 2022

ShipMonk owns and operates its own warehouses across the globe. How does that give it an edge with customers?

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Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Metasource

DECEMBER 20, 2022

Document management technology plays a critical role in how companies operate. Just 10 years ago, the landscape of data management still relied heavily on paper files and cabinetry. With advances in technology – paired with the increased demand for remotely accessible data – the world of content management continues to evolve into a digital environment at incredible speed.

Management 52

Management Automation Software Cybersecurity 52