Sun.May 09, 2021

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Customer support, simplified – hear from three successful brands working with Influx

Influx

Towards the end of 2020, we caught up with Andi Ancheta, VP of customer support at Karbon , Emily Howman, customer service manager at Biteable , and Natalie Fockel, director of customer experience at Michael Hyatt & Company to chat through how they each partner with Influx to deliver their customer support experience globally. Each brand a very different type of business ( SaaS , eComm , Startup ) looking to deliver unique support experiences ( after hours , live chat , Support as a Service

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What Makes An Effective Legal Intake Call Center

Magellan Solutions

The kind of “sales processing” for law firms are intake processes. The intake process is an important part of the overall client lifecycle. It’s essentially the series of steps required to convert prospects into paying clients. In other words, it’s the law firm sales process. Specifically, it is a 24-hour service that specializes in receiving, answering, and handling calls directed to your law firm. .