Mon.Jul 11, 2022

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How To Choose The Right Partner For Your Experience Transformation

Forrester Digital Transformation

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. The service provider best suited to your needs could be a boutique or a global giant. But which? In our […].

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Today in Global Small Business: Is Globalization Fading?

The Global Small Business Blog

©iStock/bagotaj What's affecting me, my clients, my colleagues and other global small business owners: Is globalization fading and causing inflation to rage ? Globalization could lead to protectionism, worsening inflation, and a global economic slowdown. A new globalization calculus. Quote of the week: "Globalization is going to bring us closer and closer together across nations and technology you can't stop." – John P.

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Announcing the Forrester Enterprise Architecture Awards Semi-Finalists For North America.

Forrester Digital Transformation

Drum roll, please! After a few intense weeks of processing and judging submissions, we are now at an exciting moment! Announcing the seven semi-finalists among those companies nominated for the prestigious Forrester Enterprise Architecture Award 2022 for North America! Without further ado, the semi-finalists are (in alphabetical order): Arch Insurance Group Inc.

Insurance 246
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6 Effective Ways to Boost Employee Engagement

Groove Technology

Employee engagement is a company approach that focuses on creating the right conditions for all employees to contribute daily. Employees must be committed to the core principles and goals of their organization. They must be motivated to contribute successfully to the organization’s performance while also gaining a better knowledge of their self-worth.

Jobbing 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How To Kick-Start Your Innovation For Creating An Environmentally Sustainable Enterprise

Forrester Digital Transformation

Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT. How can R&D units and innovation leaders make the innovation process more environmentally friendly?

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The Fifth Thing to Know When Looking to Replatform

Perficient Digital Transformation

A significant driver for needing to change platforms is when your business undergoes a significant digital transformation effort. Typically, a company chooses to undertake a digital transformation because they need to change the experiences their customers have with their brand. Usually, that means some amount of change in systems in order. Reason #5: Your Business is undertaking a Digital Transformation.

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More Trending

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Young Consumers Love to “Buy Now, Pay Later” – Here’s What to Know About the Explosive Fintech Trend

Perficient Digital Transformation

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

Retail 111
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3 Small Changes That Can Inform Your Collection Practice’s Future

Provana

One of the keys to operational success is looking after the small things that help your collection business to grow, day in and day out. Having a great product, idea, and a qualified team to carry out your business’ vision–and mission–is part of the equation but paying attention to details also plays an essential role in mitigating risks and preventing a breakdown in challenging times.

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Join Us for a Panel Discussion about V9 at the 2022 HCL Commerce Global Summit!

Perficient Digital Transformation

The HCL Commerce Global Summit is right around the corner, and we are excited to invite you to our engaging panel discussion about the capabilities of HCL Commerce V9 on Wednesday, July 20 th ! Our esteemed panel of enterprise-class clients will discuss what made them decide to upgrade to HCL Commerce V9, how their organization is benefiting, and their top lessons from the migration.

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How Spanish hospitality companies can overcome the staff-shortage challenge

McKinsey and Company

Spain’s hospitality industry could make use of five key acquisition trends to attract and retain talent.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Incoming Call/SMS/Chat Ringer Plugin for Twilio Flex

Perficient Digital Transformation

There are many reasons you might want to play a sound in the Flex UI (User Interface). For example: Ringing to indicate an incoming call task and alert the agent. Sound notifications for new chat messages to alert an agent who may be handling multiple chats simultaneously. Sound to indicate that participants have joined or left a conference. To implement sounds in some of these scenarios, a few workarounds are required in Flex.

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Sustainability value in chemicals: Market tailwinds versus ESG scores

McKinsey and Company

New research shows that chemical companies with sales exposure to end markets aligned with sustainability have higher valuations.

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How to find the Perfect Balance between Customer Experience and Sales

Perficient Digital Transformation

Why find a balance? Even a perfect product needs Sales and Marketing. Contrary to what some in Silicon Valley would have you believe, products do not sell themselves. Every product, no matter how genius, needs: Integrated and Omni-Channel Marketing to educate the public about your product and/or service. Sales and Account Management to deliver your organizations story and negotiate deals.

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MassMutual’s Roger Crandall on disrupting your own industry

McKinsey and Company

The long-time CEO of the US insurer reflects on the changes in the industry, the risk environment, and the CEO role.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Enabling Healthcare Organizations to Address Health Inequity: Promoting DE&I in Healthcare

Perficient Digital Transformation

While organizations are making progress, health inequity is still pervasive across race, gender, age, and income in healthcare. We’re engaging in more and more conversations with healthcare organizations about ways to help you authentically and diligently address diversity, equity, and inclusion (DE&I) across the healthcare experience. A Strategic Approach to Influence Change for DE&I.

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Improve the accounts payable process through leveraging AI

Capgemini

Improve the accounts payable process through leveraging AI Mahalakshmi Ramakrishnan 13 Jun 2022. Facebook Twitter Linkedin Implementing a streamlined, AI-enabled frictionless accounts payable process drives agility into your finance function, enabling you to seize opportunities to increase productivity, boost service levels, and catalyze growth. With organizations across industry sector constantly under pressure to do more with less, we can all agree that accounts payable process expectations ar

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6 Essential Leadership Skills for a Virtual Team Leader

NoonDalton

We no longer work exclusively in offices. Work-from-home is here to stay. And the workplace leadership skills that were so impressive a year ago, no longer fit the bill. Leading a virtual team is not at all the same as leading a traditional, in-office workforce. You need a host of different skill sets to keep your remote team happy, efficient, and productive. .

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Predictions that will revolutionize the cloud game in 2022

Capgemini

Predictions that will revolutionize the cloud game in 2022 Capgemini 2022-01-27. This year, cloud adoption will accelerate even faster as organizations become more at ease with the variations and patterns of cloud and seek to leverage increased value from their investments. Our top-five cloud predictions for 2022: 1: Cloud-native technologies and thinking will be pervasive, not just popular.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Happy to be Back, ASW CEO visits Malaysia & Vietnam

AS White Global

ASW Founder and CEO Joe Fussell recently visited the offices in Malaysia and Vietnam to meet with the internal staff, team leaders and various offshore team members. It was a great opportunity for everyone to share their experiences, insights, and learnings about working under pandemic conditions and moving forward into the new normal. The productive meetings also touched on exploring business growth potentials, cultivating career development, and encouraging support for ASW’s current and future

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Co-Work World: Building Teams and Giving Back in Medellín, Colombia

Velocity Global

Remote work is reshaping the workforce and driving a need for co-working initiatives that allow employees to meet face-to-face and connect at a deeper level. International co-working takes the act of bringing co-workers together one step further by fostering real connections through unique cultural experiences. What Is a Co-Work World Retreat? Co-Work World is a peer-led retreat that brings together employees at a global destination to encourage team building, volunteering, and cultural exchange

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Guide to Hiring in Senegal

Globalization Partners

The Republic of Senegal is located in northwest Africa on the Atlantic coast. Senegal is one of the most stable countries in Africa and has attracted increasingly significant amounts of Foreign Direct Investment (FDI) in recent years. Inflows of FDI have risen every year since 2012 , and they more than doubled from 2015 to 2019, up to USD983 million.

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Co-Work World Retreats: How Our Team Comes Together and Gives Back

Velocity Global

What Is a Co-Work World Retreat? In 2022 Velocity Global launched Co-Work World—a peer-led, collaborative initiative that allows employees to come together at a global destination, work together, and give back to the community. The retreats are a chance for employees to utilize our work anywhere policy alongside their teammates—all while experiencing the benefits of travel.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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A Post-Pride Month Message from Our CEO

OpenAccess BPO

With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessions—in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […].

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Outsourcing as Business Strategy During Recession

Magellan Solutions

How can a business thrive during a recession? . Like earthquakes, floods, tornadoes, and bushfires, a recession is inevitable in businesses. This kind of hump shouldn’t be looked at negatively because it can push business owners to be smarter and more strategic about how they run their businesses. . In a changing economy, selective outsourcing enables you to develop more adaptable expenses.

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Contact Lens for Amazon Connect: Real-Time Use Cases and Rules

Perficient Digital Transformation

In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination with Contact Lens, Rules allow you to trigger these actions based on the results of the real-time or post-call analysis of the call.

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For Heritage OEMs and EV-Only, Challenges and Opportunities Abound

Perficient Digital Transformation

The automotive industry is acutely focused on electrification and defining new standards for emissions. Until recently, electric vehicles were costly to develop and buy, leaving OEMs and customers uncertain of their future potential. Many new technology startups have disrupted the automotive industry by innovating new technologies, reducing battery prices, and creating the potential of commercializing electric vehicles for the masses.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.