Wed.Apr 28, 2021

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5 Bots to Improve Customer Service

Automation Anywhere

Customers contacting a call center want the best possible service experience. But they don’t always get it. And that can affect a business’s reputation and bottom line. It’s not enough to just have a good product. To survive, a business must also offer good service during and after the sale. According to Zendesk, “roughly 50 percent" Even loyal customers will only take so much before switching.

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Save Money with These 8 Empowering Questions About Your Business’s Budget

inDinero

Be honest. Did you dream about being “in the black” at fiscal year-end when you started in business? And, now? You’ve got a going concern, and yet, you find yourself back at the drawing board with your business budget. Do not worry. Business budgeting is a critical skill that inDinero’s outsource accounting team can take off your plate today. You may be wondering, how do fractional accountants make budgeting look so easy?

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Measuring Agile through smiles and discussions

comeMakeit

Corporates are no more discussing benefits of Agile over antique Waterfall models and contemplating if they should go Agile. Industries in diverse sectors have adopted Agile for increased efficiency, better time to market, decreased costs, and increased revenue for more than a decade. However, most companies understand Agile only as daily scrum meetings, smaller teams, etc.

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Avasant Ranked Among Best Outsourcing Advisors of 2021 by The International Association of Outsourcing Professionals

Avasant

Press Releases. Avasant Ranked Among Best Outsourcing Advisors by The International Association of Outsourcing Professionals. Los Angeles, April, 2021. Avasant has received the highest recognition in four judging categories awarded by the International Association of Outsourcing Professionals (IAOP). IAOP’s 2021 Global Outsourcing 100 award is the sourcing industry’s most respected independent recognition.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Being The Best Omnichannel Contact Center

Magellan Solutions

What is omnichannel contact center for Magellan Solutions. Magellan Solutions is an omnichannel contact center. We are a business process outsourcing service provider that allows our employees to use several isolated channels to communicate with customers. This feature allows us to help your business experience significant progress through multichannel service provision.

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Transparent BPO Appoints Steve DiBari as Vice President, Operations

Transparent BPO Outsourcing

Industry Veteran to Lead Philippines Operations Rockville, MD, April 28, 2021 – Steve DiBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO. DiBari will be responsible for the company’s growing operations in the Philippines and will […].

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