Raya Contact Center

AUGUST 4, 2021

RAYA Customer Experience has received Recognition for Excellence in Strategic Partnerships from IAOP. This official recognition represents the quality of support and guidance that RAYA CX provides to its customers. The IAOP (International Association of Outsourcing Professionals) awarded the recognition in response to RAYA CX’s innovative assistance to an international retail chain.

Global Outsourcing 87

Global Outsourcing Selective Outsourcing Outsourcing Professionals Outsourcing 87

Velocity Global

AUGUST 4, 2021

DENVER, August 4, 2021 —. Former Uber executive to lead operations in support of the company’s global work platform. Velocity Global, the leading provider of global employment solutions, added technology operations veteran Eric Schroeder as chief operating officer. Schroeder applies two decades of operations leadership to support clients, their distributed workforces, and scale Velocity Global’s worldwide team.

Global Hiring 81

Global Hiring Payroll Management Marketing 81

IPS

AUGUST 4, 2021

One of the most common questions I'm asked by accounts payable professionals is: "How long should it take my department to process an invoice?".

Accounting 80

Accounting Automation 80

Akorbi

AUGUST 4, 2021

Video localization is essential for any organization because it enables companies to expand their reach and be relevant in a specific target market. However, it’s often a challenging endeavor. At Akorbi , we are well-versed in this area of expertise. There are a few best practices to stick to that will help make the process a smoother one. Let’s briefly review.

Service 59

Service Marketing Efficiency Management 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Quint

AUGUST 4, 2021

Bosch, like many organizations, faces the challenge of developing new products with a shorter time-to-market. This required them to adopt an agile working method, in which system integration (including hardware, firmware, and software) and customer focus come together in an international delivery environment. The Residential Heating Controls (RHC) department has initiated this transformation with the help of Quint.

Collaborations 52

Collaborations Software Engineering Marketing 52

Magellan Solutions

AUGUST 4, 2021

Taking a glimpse of the Call Center Philippines . The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed to the country’s Gross Domestic Product (GDP). . At present, 1.4 million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. .

Call Center 52

Call Center Outsourcing Customer Service Out-Tasking 52

Magellan Solutions

AUGUST 4, 2021

Here’s how BPO Philippines Leverage Predictive Analysis to enhance their service delivery. BPO Philippines is making use of innovative technologies like AI, machine learning, speech analytics and especially predictive analytics. This is for them to provide more comprehensive support for c ompanies that outsource to Philippines. . BPO companies in Metro Manila use these technologies to improve customer support experience, boost agent productivity, and efficiency. .

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52