Automation Anywhere

SEPTEMBER 17, 2020

Digital elements are disrupting the status quo for businesses from a supply and demand side. Automation in particular is becoming ubiquitous and key to speedy digitization. One of the most potent levers of transformation today is intelligent automation (IA). Artificial intelligence (AI), combined with Robotic Process Automation (RPA) and analytics, enables organizations to adapt to the new normal quicker while bringing other key benefits, including cost, speed, improved accuracy, and enhanced cu

Automation 97

Automation Robotics Process Automation Human Resources Finance 97

Magellan Solutions

SEPTEMBER 17, 2020

These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals that 30% of consumers use three or more customer service channels for a single transaction. They always choose the ones where they feel they can get a good customer service experience as it is an important factor in their decision-making when buying. .

Customer Service 52

Customer Service Service Customer Support Sales 52