Tue.Nov 08, 2022

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Predictions 2023: Tech Teams Set Sights On Communication Coordination To Inform Insights Initiatives

Forrester Digital Transformation

Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.

Analytics 246
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How To Choose The Best Managed IT Service Desk Provider ?

31 West

When hiring a managed IT desk service provider, you must consider hard metrics and soft skills. As security has become a priority for all companies, people are seeking the help of qualified and experienced service desk providers to streamline their IT functions. Putting your IT operations and database in the hands of an IT company might seem daunting at first.

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Financial Services Firms Need To Learn How To Earn Customers’ Trust

Forrester Digital Transformation

How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems. Forrester’s Financial Services Customer Trust Index, which measures how much customers trust their banks, credit card issuers, investment firms, and insurance companies, found trust to be relatively weak among customers of […].

Service 130
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Four key capabilities to strengthen a fraud management system

McKinsey and Company

In the face of new fraud methods and increasing incidence of fraud, companies must continually identify and address vulnerabilities. Success will require core capabilities in four areas.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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OutSystems Buys Ionic: What It Means

Forrester Digital Transformation

On November 7, OutSystems announced that it had acquired Ionic. A few years ago, that would have shaken the mobile development industry, and even today, it will cause vibrations in parts of it. We see three major dynamics in application development that are shaping the future of software development and this market: The scarcity of […].

Software 130
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A new approach to fighting fraud while enhancing customer experience

McKinsey and Company

Fraud has escalated as digital adoption has increased. The situation requires that organizations simultaneously combat fraud and provide customers with a seamless digital experience.

More Trending

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Fashion-forward in the metaverse

McKinsey and Company

Irene-Marie Seelig, co-founder and CEO of AnamXR, says the metaverse is tailor-made for fashion brands looking to help people clothe their digital personas. An edited version of the conversation from our ‘Value creation in the metaverse’ report follows.

Sales 79
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Breakthrough Go-To-Market Strategies Require Three Components

Forrester Digital Transformation

It’s more important than ever for B2B organizations to make sound strategic decisions. Yet if you ask each member of your executive leadership team how they define go-to-market strategy, you will likely get a different answer from each of them. Not only does this create confusion internally, but it’s also an inhibitor to growth as […].

Marketing 130
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Service Cloud Voice and Einstein Next Best Action 

Perficient Digital Transformation

The ability to provide exceptional customer experiences when interacting with service agents is already enhanced by natively integrating Salesforce with Amazon Connect in Service Cloud Voice. Why stop there? By Integrating Einstein Next Best Action into the agents’ Voice Call Console, Salesforce uses AI (Artificial Intelligence) to empower agents with the knowledge and automation you already have.

Service 69
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Being Future-Ready: From Security Awareness And Training To Adaptive Human Protection

Forrester Digital Transformation

In September 2022, Forrester’s guide to global SA&T regulations and standards revealed an impetus for a better future, and I shared with you all a sneak peek into the future of security awareness and training (SA&T). And today, I am THRILLED to finally announce to you The Future Of Security Awareness And Training report (client […].

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Daved Artemik Makes Valuable Contributions to the Optimizely Community

Perficient Digital Transformation

The expertise of each colleague in our Optimizely practice recently led to Perficient being named Optimizely’s 2022 Solution Partner of the Year. Our award-winning team has the knowledge, dedication, and commitment to deliver innovative and impactful solutions to the world’s biggest brands. Daved Artemik has years of experience and vast knowledge of the Optimizely platform.

Jobbing 69
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Calling Business Resilience Pros: Our Latest State Of Business Continuity Survey Is Live!

Forrester Digital Transformation

Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency. We alternate between two resilience domains each year: IT disaster recovery and business continuity. This is the year of business continuity! The last joint survey we did was right in the middle of […].

Research 130
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Selenium Automation Best Practices & Tips You Must Know

Perficient Digital Transformation

In this blog, we’ll examine the top Selenium automation techniques from beginning to end. One of the most successful projects for testing a web application is, by far, Selenium. Ideal Techniques. We must choose which test to automate before automating a test script. Virtually all test cases cannot be automated. Due to the abundance of test scenarios, achieving 100% test coverage is difficult.

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The McKinsey Crossword: Non-Gray Anatomy | No. 101

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Hackett Group Announces Third Quarter 2022 Results

The Hackett Group

MIAMI, FL (November 8, 2022) – The Hackett Group, Inc. (NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class performance, today announced its financial results for the third quarter, which ended on September 30, 2022. Financial Highlights Total revenue in the third quarter of 2022 was $72.0 million and revenue before reimbursements was $71.0 million, which was in line with our guidance.

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Data and AI – Skills needed by Big Data Architect

Serigor Inc

Data and AI – Skills needed by Big Data Architect. The symbiotic relationship between Big Data and AI is a powerful loop, generating next-generation innovation. While Big Data makes use of AI for effective data analysis, AI relies on Big Data to learn, understand, improve and create a more accurate decision-making environment as well as a reliable predictive analysis.

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Making It Easier to Build Apps with Time Series Data | In the News

Everest Group

Developers must often build and integrate apps that consume time series data using a mix of clouds, languages, frameworks, and tooling. Time series data isn’t a new challenge for software developers, but the exponential increase in time series data in recent years (with no signs of slowing down) certainly makes it more complicated. “Tool integration and usage is always a challenge, and time series data applications are no exception,” said Yugal Joshi, Partner at Everest Group, where he leads dig

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Nordwake Meets their ASW Offshore Team

AS White Global

We encourage our client partners to visit their respective offshore teams based in Vietnam, Malaysia, and the Philippines to further enhance their working relationships. Last September, we welcomed Pia O’Connel, CIO of our client partner Nordwake , to our ASW office in the Philippines. During her annual visit to the Philippines, Pia was able to meet with Nordwake’s offshore team and discuss updates regarding the business.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Top 6 ways eCommerce companies are cutting costs and improving operational efficiency

Influx

In business, every penny counts. For your eCommerce business, saving money where you can allows you to offer less expensive products that will increase demand and profits. Initiating an optimized process that cuts costs and keeps quality high will put you above competitors and keep customers happy. . Whether you have 2 team members or 2,000, these practical tips can help you cut eCommerce costs and streamline your business!

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Making It Easier to Build Apps with Time Series Data | In the News

Everest Group

Developers must often build and integrate apps that consume time series data using a mix of clouds, languages, frameworks, and tooling. Time series data isn’t a new challenge for software developers, but the exponential increase in time series data in recent years (with no signs of slowing down) certainly makes it more complicated. “Tool integration and usage is always a challenge, and time series data applications are no exception,” said Yugal Joshi, Partner at Everest Group, where he leads dig

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Mobile-first design in software product development

comeMakeit

India introduced a novel concept, Unified Payments Interface(UPI), to make payments. I could pay anyone anywhere immediately. From high-tech malls to vegetable vendors, everyone now asks for UPI payments as it has increased the convenience of handling money. Ever since, I have stopped carrying cash on me. It is easier to track payments since all my transactions are available on mobile.

Design 52
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How to Unlock the Full Value of Cloud | Webinar

Everest Group

ON-DEMAND WEBINAR. How to Unlock the Full Value of Cloud. The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

BPO 52
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Data and AI – Skills needed by Big Data Architect

Serigor Inc

Data and AI – Skills needed by Big Data Architect. The symbiotic relationship between Big Data and AI is a powerful loop, generating next-generation innovation. While Big Data makes use of AI for effective data analysis, AI relies on Big Data to learn, understand, improve and create a more accurate decision-making environment as well as a reliable predictive analysis.

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XPO’s Brad Jacobs on building businesses through M&A

McKinsey and Company

Having done hundreds of deals, the leader of the logistics company explains what he’s learned matters most when making acquisitions.

Finance 60
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Building The Right Center Of Excellence For You

SIG Speaks

SIG University Certified Intelligent Automation Professional (CIAP) program graduate Nick Fratto discusses how building a center of excellence for your organization can serve as a backbone for process automation projects. In the Certified Intelligent Automation Professional certification, I was introduced to creating a center of excellence to serve as the backbone behind a process automation project.

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Prioritizing brain health: Scaling what works to add years to life and life to years

McKinsey and Company

How many more years can be spent in optimal health if our society viewed mental and substance-use disorders as we do other conditions? The McKinsey Health Institute and the Healthy Brains Global Initiative collaboration sought to answer this question through a series of interactives.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Answering your FAQs about software as a service (SaaS)

Hyland

In this piece: What is software as a service (SaaS)? What are the key features of SaaS? What are some examples of SaaS? Are there other “as a service” offerings? Is my data secure with SaaS? What is the future of SaaS? You might have heard about software as a service, or SaaS, used in conjunction with other trending tech terms like digital transformation , cloud computing and IT modernization.

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Meet Marketing Cloud Personalization

Perficient Digital Transformation

MWith the Marketing Cloud Winter ’23 release, Salesforce officially rebranded their Interaction Studio tool (AGAIN) to be known henceforth as Marketing Cloud Personalization. Although it’s been two years since Salesforce first acquired Evergage and rebranded the tool, it’s always been pretty common to hear people say things like “Interaction Studio (formerly known as Evergage).”.