Thu.Oct 20, 2022

article thumbnail

The State Of Third-Party Risk In 2022: The Not-So-Subtle Art Of Keeping All Balls In The Air

Forrester Digital Transformation

In 2022, organizations in the public and private sector learned a new skill: juggling. New business priorities, strategic initiatives, and a boatload of new risks — all of which are a “top priority” — mean that security, risk, and compliance professionals must master the art of keeping all balls in the air and none on […].

article thumbnail

The Rewards of Cross-Border Trade

The Global Small Business Blog

©iStock/Jovanmandic There are challenges to overcome in international business but there are also enormous rewards when you make progress. The first thing you need to do is prioritize when expanding abroad. For instance, focus on important issues like tax, customs, and the necessary infrastructure to deliver goods on time and keep customers happy. In this article , the authors look at why expansion is a good choice, and how automation can help you expand successfully.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

On the cusp of a new era?

McKinsey and Company

Current economic and political turbulence could presage the start of a new era that is structurally very different with a new narrative of progress.

article thumbnail

Three Common Traps to Avoid in Your First Contact Center

Transparent BPO Outsourcing

Common Missteps Continually Threaten Successful Implementation By Scott Newman, CEO, Transparent BPO The time has come – you’ve grown to the point that it’s time to outsource your contact center. It wasn’t an easy decision, but you’ve exhausted all your options. Your internal customer experience team is struggling to maintain service levels. The recruiting and […].

BPO 98
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Social capital: Build back better relationships at work

McKinsey and Company

Companies are reporting a dearth of social capital since the start of the pandemic. How can they reestablish meaningful connections among teams and individuals in today’s changed work environments?

Design 102
article thumbnail

How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months

Raya Contact Center

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has been helping the British Council grow and empower more youth through excellent CX! Our case study can help you learn how to turn high response times into high sales profits in 11 months. The British Council is the UK’s international organization for cultural relations and educational opportunities.

Sales 76

More Trending

article thumbnail

Zero Downtime Deployment Using Blue-Green Methodology

Perficient Digital Transformation

Deploying a new version of an application to a production environment is the most critical task in the software development lifecycle. And a small mistake in the release cycle leads to cascading failures and outages. To achieve the deployment of a new version of the application, is there an option that reduces the chances of failure or outages as well as ensures zero downtime during deployment?

Service 64
article thumbnail

Grow or exit? Overcoming the scale trap in life insurance closed books

McKinsey and Company

The COVID-19 pandemic has exacerbated challenges for insurers in continental Europe. M&A deals with closed-book players can help insurers continue to create value.

article thumbnail

Automation Testing of Mobile & Web Apps with Katalon Studio

Perficient Digital Transformation

What is Katalon Studio? Katalon Studio is a well-known tool for automated testing. As more testing engineers choose Katalon over Selenium, Ranorex, TestComplete, and Apache JMeter, it’s worth discussing. The platform enables the execution of automated tests for Web interfaces, APIs, Windows desktop and mobile apps (both iOS and Android), as well as the creation of analysis reports.

article thumbnail

The gathering storm: The threat to employee healthcare benefits

McKinsey and Company

US inflationary pressures could significantly raise annual employer healthcare costs and impact vulnerable household finances.

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Does Headless Commerce Belong in Your Technology Stack?

Perficient Digital Transformation

Justin Racine, Director of Commerce Strategy, recently published his article, Does headless commerce have a home in your B2B ecommerce? , in Digital Commerce 360’s blog. Racine discusses how headless commerce can provide an intuitive B2B commerce experience for your customers and their consistently changing expectations. Headless Commerce is good for Commerce, but is it For Your Commerce?

article thumbnail

Nearshoring to Mexico: 3 Strategic Considerations

Ivemsa

Nearshoring to Mexico has steadily increased in popularity over the years as a long-term strategy for U.S. and other foreign manufacturers. The low cost of labor, tax advantages through the country’s IMMEX maquiladora program, and historically solid infrastructure have provided production opportunities that have kept foreign direct investment growth at approximately $30 billion year after year.

article thumbnail

Available Request Delivery Date Feature in Optimizely B2B Commerce Cloud

Perficient Digital Transformation

Delivery dates play a vital role in any type of eCommerce store for customer satisfaction and retention. The Optimizely B2B Commerce Cloud delivery date feature will allow customers to choose a delivery date during checkout and review on the website. The customer can select any delivery date, even the current date. The site administrator can enable or disable the delivery date capture on the frontend checkout and review page.

article thumbnail

Cloud Based Solutions – Definition?

Obobo

Cloud Based Solutions - Definition. Table of Contents. Cloud based solutions don’t only offer significant cost savings , but they also provide a number of other benefits. In this blog post, we will explore what a cloud-based solution is and how it can benefit your business. We will also be discussing some of the best tools available to help you get started with cloud-based solutions.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Optimizing your website for the holiday rush

Influx

One of the most important things for eCommerce holiday sales , if not the most important, is an optimized website. A well-optimized website drives traffic to your online store and converts site visitors into buyers. . According to Wordstream, the average website conversion rate is 2.35% while the best websites have conversion rates of 11% or more. We’ve compiled a list of our top tips to optimize your website for the holiday season to put you on the higher end of the conversion rate spectrum.

Sales 52
article thumbnail

Hiring Employees in Australia: How Do Remote Employers Hire Australians?

Velocity Global

Expanding overseas and hiring employees in Australia is a great way for remote employers to grow their businesses in the APAC region. However, onboarding foreign workers presents challenges for global companies, such as knowing how to correctly classify employees versus contractors and remaining compliant with local labor laws. Hiring Employees in Australia: What Are Your Options?

Payroll 52
article thumbnail

Research Teams that Deliver Maximum Value: The Everest Group Approach | LinkedIn Live

Everest Group

LINKEDIN lIVE. Research Teams that Deliver Maximum Value: The Everest Group Approach. October 20, 2022 |. 8:30 am CDT | 9:30 am EDT | 2:30 pm BST | 7:00 pm IST. Have you ever wondered if there is a strategy behind how research firms allocate their analyst resources for each project ? Join this session to learn how Everest Group executes on its research projects and why it’s important for analyst relations teams to understand our approach.

article thumbnail

How to Pay Contractors in Mexico: 4 Methods for International Payments

Velocity Global

The demand for international contractors is growing as companies look to target talent with specialized skills and tap into new foreign markets for global expansion. Mexico is a desirable location to find contractors for several reasons. Not only is Mexico the second largest economy in Latin America and among the 15 largest economies in the world, but its proximity to the United States serves as a strategic location for U.S. companies to engage contractors.

Banking 52
article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

A CEO’s Look at Mexico’s Maquiladora Program (IMMEX Program)

Ivemsa

Maquiladoras in Mexico date back to the 1960s when the original iteration of the IMMEX program was formed. Since then, the maquiladora program has grown substantially and become a cornerstone of North American manufacturing. However, every year there are new economic shifts and manufacturing trends to evaluate and determine what the next steps will be.

article thumbnail

Direct Sourcing as a Gateway to Total Talent Acquisition | Webinar

Everest Group

Everest Group’s Arkadev “Arko” Basak and Krishna Charan will join this webinar panel to discuss the direct sourcing technology’s potential to act as a gateway to total talent acquisition (TTA). The panel will discuss: The value TTA brings and potential headwinds and tailwinds associated. Direct sourcing insights and how purpose-built technology can act as the gateway to TTA.

article thumbnail

How Accounts Payable Automation Speeds Up Invoice Processing

Metasource

In today’s digital workplace, companies receive invoices by email at a higher rate than ever before. Even so, many still insist on printing electronic invoices before processing them, which creates more work and costs companies both time and money. Bringing electronically-received invoices into the physical realm opens up organizations to the same problems they face with paper: lost invoices, late payments, duplicate payments, long processing times, and a comprehensive lack of transparency and v

article thumbnail

RFI, RFP, RFQ, ROI, RFT: What’s the Difference?

Planergy Software

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

What is Call Quality Monitoring, and How Should ARM Businesses Perform It Effectively

Provana

For any collection business, managing a call center involves looking after multiple moving parts. There are tech stacks you should use to track calls. There are processes you should improve to ensure there are no FDCPA violations. An effective and efficient call quality monitoring process can make a huge and positive difference to the way your call center operates.

article thumbnail

Nick Jiwa Leads Panel Discussion at Consero Forum

Customer Serv Outsource Smarter

CustomerServ's President and Founder, Nick Jiwa organized and led an outstanding panel discussion at Consero's Customer Experience and Contact Center Forum in Austin, TX.

52
article thumbnail

How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months

Raya Contact Center

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has been helping the British Council grow and empower more youth through excellent CX! Our case study can help you learn how to turn high response times into high sales profits in 11 months. The British Council is the UK’s international organization for cultural relations and educational opportunities.

Sales 40
article thumbnail

What Is A Cloud Based Solution? Definition and Tools

Obobo

What Is A Cloud Based Solution? Definition and Tools. Table of Contents. Cloud-based solutions are a big deal these days. Not only do they offer significant cost savings, but they also provide a number of other benefits. In this blog post, we will explore what a cloud-based solution is and how it can benefit your business. We will also be discussing some of the best tools available to help you get started with cloud-based solutions.

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

article thumbnail

Openshift (OCP) Multi-Node Cluster Using AWS Infrastructure

Perficient Digital Transformation

A collection of nodes or machines operating jointly is known as an OpenShift Cluster. A Master and a Worker node are the two types of servers that make up Kubernetes’ top level. These servers may be physical servers or virtual machines (VMs) (Bare metal). These servers work together to form an OpenShift cluster, which is managed by the Control Plane services.

article thumbnail

GBS Leadership Exchange: GBS Capabilities Powering the Insurance Enterprise of the Future | Virtual Roundtable

Everest Group

GBS Leadership Exchange | Invitation-Only Event. GBS Capabilities Powering the Insurance Enterprise of the Future. Oct 20, 2022 |. 8:30 AM EDT | 6 PM IST. Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation.