Wed.Aug 17, 2022

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How to Bring Out the Greatness In Every Employee

The Global Small Business Blog

©iStock/Fighter_Francevna GrowthSpace – which leverages algorithms to match individual employees and groups of employees with experts for development sprints – was founded in 2018 by Dan Terner, Izhak Kedar and Omer Glass. The company today announced that it raised $25 million in Series B financing led by Zeev Ventures, with participation from M12 (Microsoft’s venture fund) and Vertex Ventures, bringing GrowthSpace’s total raised to $44 million.

Finance 196
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What is Helpdesk Ticketing System and It’s Importance ?

31 West

A help desk ticketing system allows the users to generate a ticket conveniently. In IT services, a ticket refers to a service request to fix any issue faced by the end-users. Your IT staff, customers, helpdesk agents, or other users generate it when they face an IT-related problem. Your IT help desks perform regular tasks like updating software, checking security systems, etc.

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Vulnerability Programs Must Regain Trust To Inspire Action

Forrester Digital Transformation

Is using CVSS scores for risk prioritization leading to misalignment and even mistrust in your organization? Find out in this Security & Risk event session preview.

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What Are The Challenges Of Help Desk ?

31 West

About 492 tickets are received by the internal support system on average! And the teams can resolve only 69% of them in the first go. The stats we just threw light on is considerably and completely unhealthy for businesses to trigger growth based on customer satisfaction. Ask us why. 79% of consumers want to receive a fast response. They really love to get to the solution part of their problems without having to jump through a million hoops.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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A reflection on global food security challenges amid the war in Ukraine and the early impact of climate change

McKinsey and Company

Geopolitical and climatic events are impacting the food system’s resilience. Here’s what happened this year, what may come next year, potential consequences, and considerations that may mitigate the impact.

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3 Ways Great CX can Solve Major Startup Challenges

Raya Contact Center

Customer experience is important to any company but when it comes to startups it’s a whole other ballpark. Startups have a unique set of challenges they need to overcome to succeed. And with the right customer experience strategy and plan it can be possible. So here are 3 ways CX can solve major startup challenges. Challenge 1: Overcrowded Market. When you’re just entering a market, it can be tough to be seen and differentiate yourself.

More Trending

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The growth triathlon: Three pathways to extraordinary growth in the consumer sector

McKinsey and Company

For consumer companies to grow fast and profitably, they must expand their cores, tap into adjacencies, and ignite breakout businesses—all at the same time.

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Tutorial on How to Create an EC2 Instance in AWS

Perficient Digital Transformation

A Case Study of AWS Elastic Compute Cloud (EC2): There are occasions when one is Constrained by a desktop computer or laptop’s Capabilities. Let’s say a data scientist has a sizable dataset they’d like to analyze. A mistake like the one below occurs when the scientist tries to load the complete dataset into memory. The issue happened because of running out of RAM.

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Employee mental health and burnout in Asia: A time to act

McKinsey and Company

By identifying factors affecting workplace mental health, leaders in Asia can take action to create happier, more inclusive, and increasingly productive organizations.

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Process Intelligence in Healthcare: How Processes Are Really Executed

Automation Anywhere

This article was originally printed on the FortressIQ website and includes updates to reflect the company’s change in status. FortressIQ is now part of Automation Anywhere, and its offering is now our product, Process Discovery. In today’s healthcare ecosystem, every health system, hospital, and physician is being asked to do more with less. Healthcare providers face increasing pressure to manage revenue, optimize utilization, and reduce costs.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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AI and the super app: An interview with Careem’s Selim Turki

McKinsey and Company

Careem’s head of data and AI talks about how the Middle Eastern ride-hailing pioneer is using AI technology to simplify people’s lives.

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Retrieval of different datatypes values on Model driven (Dynamics 365) Forms

Perficient Digital Transformation

This article is dedicated to retrieving different data values available on Dataverse tables using client-side scripts such as JavaScript. This technic would be very helpful to extend model-driven form out-of-box functionality to meet the real-time business requirement, such as implementing complex business rules validations, making form fields hide/show, manipulating datatypes values, and many more.

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Quick commerce pushes the limits on grocery delivery

McKinsey and Company

Just as food delivery is booming, the speed with which groceries can arrive at your door is taking off. Berker Ya?ci of Getir, one of the leading start-ups promising to deliver within just 10 or 15 minutes, talks about the challenges and opportunities in the dynamic sector.

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Connecting Sitecore CDP to Next.js website

Perficient Digital Transformation

Quick introduction. Sitecore CDP stands for Sitecore Customer Data Platform. This is a quote from Sitecore documentation: A Customer Data Platform is packaged software that creates a persistent, unified customer database that is accessible to other systems. In nutshell it tracks customers’ data across all channels, and later this data can be used to run personalization for segments of customers.

Sales 64
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Is your manufacturing network an anchor or a sail?

McKinsey and Company

Inflation, volatility, and risk are upending conventional wisdom about manufacturing and supply networks. To find a better strategy, companies need a broader view.

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reCAPTCHA Enterprise – Sitecore Options

Perficient Digital Transformation

We have all encountered those annoying bots called reCAPTCHA which appear just when we are about to hit that Submit button. They are needed to keep fraudulent activity at bay and promoting legitimate customers get in and attackers out. In this blog post, we will explore some options we have to enable reCAPTCHA Enterprise on a Sitecore Website. For ease of reference, I have explained the topic in parts.

Jobbing 64
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India as a pharma innovation hub: An interview with Dr. Reddy’s G. V. Prasad

McKinsey and Company

The cochairman and managing director of the pharma multinational believes India’s competence in new biology, clinical development, and chemistry will increase its global competitiveness.

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Drupal – Taxonomies Overview on Vocabulary (Part 1)

Perficient Digital Transformation

Introduction about Taxonomy. Taxonomy can be viewed as a classification system for website content that displays specific material according to taxonomy keywords. The Drupal taxonomy consists of-. Term ? It serves to control or narrate the content. Vocabulary ? It is a group of terms. How Can Vocabulary Be Added to a Taxonomy? This chapter will cover the process of adding vocabulary to Drupal.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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IBM Reimagines Its Relationship with Partners: A Q&A with IBM Ecosystem General Manager Kate Woolley (Part 2)

IBM Business Partners

Kate Woolley was a veteran Bain & Company partner when IBM chairman and CEO Arvind Krishna recruited her to become his chief of staff in 2020. During that time, she played an instrumental supporting role for the CEO, helping amplify his strategic priorities throughout the company. In January, Krishna asked Woolley to lead one of the company’s top growth areas – the IBM Ecosystem – and named her IBM Ecosystem General Manager.

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The new imperative for green commodities

McKinsey and Company

The energy and materials transition is reshaping the strategic toolbox of commodity producers. Seven actions can help them master the transition.

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Despite Lower Projected Attrition, Margin Impact to Remain High for IT Companies | In the News

Everest Group

During the first quarter top IT companies such as Tata Consultancy Services (TCS), Infosys, and Wipro reported an impact on margins of 150-240 basis points from salary hikes. Even if these pressures are mitigated, there are still pent-up costs which need to be passed through if margins are going to fully recover, said Peter Bendor-Samuel , CEO of Everest Group.

Service 52
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How retailers can attract and retain frontline talent amid the Great Attrition

McKinsey and Company

Almost half of US frontline retail employees and two-thirds of frontline managers say they are thinking about leaving their jobs in the next few months. What’s a retailer to do?

Retail 58
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How Automation Makes Biz Processes Agile, Less Tedious | In the News

Everest Group

When we think automation, we normally think robotic assembly lines on factory floors. But automation is now everywhere in the enterprise, thanks to technologies like robotic process automation (RPA), AI and ML. Anil Vijayan , Partner at Everest Group, said a big advantage of the new automation tools is that they are non-invasive. “You need not rip and replace fundamental systems within the organisation,” he said.

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5 Reasons Outsourcing to the Philippines is So Popular

NoonDalton

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation. — Quick poll: Which country springs to mind first when you think about outsourcing services?

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The 5 core values that guide us at Influx

Influx

Values guide a company’s mission and vision by providing a clear roadmap of what’s important to the business. At the core of what drives the company, values can also be a helpful tool for employees. . The Influx values represent how we interact with others and the standards we hold for ourselves and each other on a day-to-day basis. Check out our core values below!

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Supplier Selection & Evaluation – How To Find The Right Suppliers

Obobo

Supplier Selection & Evaluation - How To Find The Right Suppliers. It is important for your business to be able to source top quality raw materials and services at a competitive price and with the assurance that they are being produced in a reliable manner so your company can succeed in today’s competitive market. This might not come as a surprise to you, but choosing and evaluating the right suppliers for these goods and services is a crucial part of securing them.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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inDinero Makes Waves as an Accounting Game-Changer on Clutch

inDinero

As easy as it sounds, it’s not easy to keep your finances and accounts in check. There are a lot of moving variables such as taxes, savings, etc. That makes it hard for small businesses and managers to run their operations, especially when they aren’t as knowledgeable about how things go. Here at inDinero, we provide top-tier bookkeeping, accounting, and financial advising services to help our clients grow their businesses.

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Top Tips on How to Recruit Via Social Media

Globalization Partners

A lot of us use social media to post pictures of our cats or our movie marathons. It helps us keep track of our friends’ news. Sometimes, we use it to announce we’re starting a new job, moving to Tanzania, or going gluten-free. Many of us also use social media alongside the best eCommerce platforms to market ourselves and sell stuff online. But did you know that social media can also be used as an effective recruitment tool?

Jobbing 52
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CX Files Podcast featuring Hemant Puthli

Neo Group

Hemant Puthli, Partner and MD, Neo Group talks to Mark Hillary, a technology and customer experience analyst, on the evolution and importance of ESG on this edition of the CX Files podcast (feat. Peter Ryan). Hemant talks about the Neo ESG ADOPTION SURVEY conducted in collaboration with IAOP and GSA- Global Sourcing Association. It is the first ever assessment of ESG adoption across select IT & Business service providers.

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3 Ways Great CX can Solve Major Startup Challenges

Raya Contact Center

Customer experience is important to any company but when it comes to startups it’s a whole other ballpark. Startups have a unique set of challenges they need to overcome to succeed. And with the right customer experience strategy and plan it can be possible. So here are 3 ways CX can solve major startup challenges. Challenge 1: Overcrowded Market. When you’re just entering a market, it can be tough to be seen and differentiate yourself.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.