Tue.May 24, 2022

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Knowledge Worker Autonomy And It’s Impact On The Employee Experience

Forrester Digital Transformation

As organizations continue efforts to perpetually reduce costs, knowledge worker productivity becomes a key focus. Specifically this means giving knowledge workers the ability to work on their own without assistance from other knowledge workers. Done well, this is autonomy. Done poorly, it can be difficult to know what to do, how to do it, and […].

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Supply of Chipmaking Equipment Is a Pinch Point for Intel to the Build Out of Capacity

The Global Small Business Blog

©iStock/liorpt Intel CEO Paul Gelsinger said supply of chipmaking equipment is the most important pinch point to the build-out of capacity today. He added that he's urging authorities in the US and Europe, which have each launched their own Chips Act to promote national semiconductor manufacturing, to speed up the legislation. A shortage of advanced equipment to make semiconductors could hold up global expansion plans.

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Data Clean Rooms Add Complexity To The Data Deprecation Conundrum

Forrester Digital Transformation

The flurry of changes in the advertising and marketing ecosystem driven by cookie and ID deprecation, rising walled gardens, and privacy-preserving measures, has B2C marketers scrambling for solutions to help them develop data-driven marketing strategies. Amidst all the changes in the ad ecosystem, we are seeing the emergence of a new tool with the promise […].

Marketing 246
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Configure Organization Assets Library in SharePoint Online

Perficient Digital Transformation

What is Organization Assets Library? In SharePoint Online, you can create your company specific assets library, which can store images provided by your company to use in your SharePoint environment by all site owners. Types of Organization Assets. You can create two types of organization assets: 1) Images. After Organization Assets Library is configured successfully, when a user adds the “Image web part” to any modern page in SharePoint Online, user will see “Your organization&

Design 118
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Conversation Automation, Personalization, and AI: 5 Key Findings for B2B Marketers

Forrester Digital Transformation

Across industries and audience demographics, conversational interfaces and the interactions they support are becoming embedded in the B2B digital experience as buyers and customers continue to show preference for self-guided interactions at each stage of their journeys. The ability to reach, engage, and enable empowered B2B audiences—whether buyer, customer, or employee—means something different to every […].

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The importance of impactful customer service training

Influx

Customer service training is an essential part of creating and maintaining a successful customer service team. In fact, 91% of customers agree that a positive customer service experience makes them more likely to make another purchase (Salesforce). Quality customer service training is vital because positive customer experiences drive the long-term success of a business.

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What skills can empower the green workforce of the future?

Airswift

Source: Shutterstock/Farrukh Junaid Fakhar Sha. The future of work is green, and the time to create a tomorrow-ready workforce is now. Countries worldwide have established targets to meet the energy transition. However, governments and companies need to focus on building a future-proof workforce to ensure they will succeed in their net-zero emissions goals.

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Call For Entries: Forrester B2B Summit APAC Awards

Forrester Digital Transformation

After two years of working and connecting with our colleagues and peers remotely, we are so excited to bring our B2B Summit APAC event back to Singapore. Our analyst teams have been working intensely to stand up an agenda that is relevant and unique to our APAC clients, addressing the most pressing issues we hear […].

Research 130
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How to Bring the In-Store Shopping Experience Online

Simplr

A quick study of brands that excel in ecommerce shows us that (1) just bringing in-store merchandising online doesn’t cut it, and (2) there is no such thing as “business hours” online. And in the era of the NOW Customer , shoppers demand digital-first convenience and not just more personalized experiences but empathetic ones —no matter where they are.

Retail 97
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ESG’s Significance To Business Leaders

Forrester Digital Transformation

ESG can mean different things depending on who's saying it and the context in which it's said. In this first of a series of blog posts on ESG, we explore what it is and its significance to businesses.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Why Healthcare Organizations are Missing the Mark in M&A

Perficient Digital Transformation

Market pressures are motivating both hospitals and health systems to seek operational, strategic, or financial value through consolidation. The yearly number of hospital M&A transactions has grown over the past decade. While healthcare M&A slowed due to the COVID-19 pandemic, we are once again starting to see deal volume grow at a rate that’s overwhelming to many organizations.

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Meet Forrester’s New Senior Analyst Covering Performance Marketing: Nikhil Lai

Forrester Digital Transformation

Brands are funneling more dollars into “performance” channels in pursuit of maximum return on advertising spend. According to Forrester’s Marketing Survey, 2022, more than 60% of B2C marketing decision-makers plan to increase their paid media investments in “performance” channels such as search, social, and online video. But the way that consumers buy is changing, and […].

Marketing 130
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Getting Started with Matillion ETL Tool

Perficient Digital Transformation

In this article, I will show you how you can set up your own Matillion instance, but before we get started let’s talk about the Matillion ETL tool. What is Matillion, and why should you care? Matillion is an ETL tool that is available on the Cloud Marketplace. It is completely cloud-based, billed at an hourly rate, and comes with the most significant advantages when coupled with Snowflake, Redshift, and Delta Lake.

Jobbing 69
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What You Need to Know in Europe’s Next Wave of Technology Regulation | In the News

Everest Group

Europe technology and data sovereignty are back in the spotlight because of two recent events, the war in Ukraine and its cyberwarfare implications and EU lawmakers agreeing to new rules to limit the market power of Big Tech platforms through the Digital Markets Act (DMA) and Digital Services Act (DSA). Everest Group Partner, Nitish Mittal , discusses this topic in his article, What You Need to Know in Europe’s Next Wave of Technology Regulation.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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An Introduction to AWS Athena

Perficient Digital Transformation

AWS Athena is an interactive query service offered by Amazon that makes it easy to examine the data directly in Amazon S3 using standard SQL. Athena is serverless, so there is no infrastructure to manage, and we pay only for the queries which we run. Athena is easy to use. It simply points the data that is present in S3 and start querying the data using standard SQL.

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Language Proficiency: What’s the Difference Between Fluent and Intermediate?

Akorbi

Learning a new language is an exciting and challenging process. Each new letter, word, phrase, or concept studied builds on top of each other, leading to a prolific knowledge of a new language. People who have studied a new language and are rising through the proficiency benchmarks might ask the question “What’s the difference between fluent and intermediate levels of proficiency?

Service 52
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How To Start Working Remotely in Mexico

Velocity Global

With diverse natural beauty, vibrant cultural touchstones, and a low cost of living, Mexico is a perfect place to visit for any traveler. But for digital nomads and remote professionals, Mexico’s immigration rules make the country a top remote work destination. In this helpful guide, you’ll gain a better understanding of these unique immigration rules to begin working remotely in Mexico.

Payroll 52
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Outsourcing Your Enterprise Help Desk: How it Benefits Your Team and Budget

Global Help Desk Services

Enterprise organizations face plenty of challenges when it comes to operating their IT help desks, like shrinking budgets, limited resources, increased competition, poor customer experience and decreasing customer satisfaction, to name a few. These challenges are forcing organizational leaders to look at outsourcing all (or part) of their help desks as a solution … and as it turns out, they’re enjoying benefits that ripple well beyond the help desk itself.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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7 Tips to Protect Your Diverse Work Culture

Aspirant

You've Built a Diverse Work Culture. Now What? It's a question that many companies ask themselves when they start to develop their diverse work culture. The answer is simple: now you need to protect it.

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Outplacement Services: What to Look For

Career Minds

Outplacement services are a great way to ensure that your employer brand doesn’t become tarnished during a reduction in force (RIF) or more temporary layoff events. And if there’s one thing the last two years have taught us about downsizing, many organizations fail to realize the importance of this step when it comes to the employee lifecycle.

Service 52
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Recharge Your Imagination at the Innovation Summit

.orgSource

Sponsored by Impexium, Association.TV, and.orgSource Could your imagination use a recharge? Do you want the rush of a fresh perspective? If the answer is yes, I have a suggestion. Join me and some of the savviest association leaders in our industry at the Innovation Summit on June 9. This signature event is curated by […]. The post Recharge Your Imagination at the Innovation Summit appeared first on.orgSource.

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CSRD vs SEC Climate Disclosure Rule: Similarities & Differences

Perillion

For EHS professionals who work for companies that operate in Europe, the announcement of a new mandatory climate disclosure rule for US companies may have felt like déjà vu. Less than a year ago, the EU announced its own mandatory sustainability reporting rules, the Corporate Sustainability Reporting Directive or CSRD. The new US Securities and Exchange Commission (SEC) reporting requirements share a lot of similarities with the EU's rules.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Convergence Of Technology Services Through A Digital Lens

Zinnov

Sidhant Rastogi, Managing Partner, Zinnov; Vimal Menon, Partner, Zinnov; Nikhil Bagde, Principal, Zinnov; Raunak Tripathi, Consultant, Zinnov. 2021 was undeniably a blowout year of Private Equity (PE) investments in the Digital Services space. The year saw record-breaking deal activity, accompanied by intense competition, and the funds are only expected to keep growing.

Service 52
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Managing Technical Debt From Legacy Systems Not Moving To Cloud

Everest Group

In recent blogs about the legacy technical dilemma and strategic decisions in managing legacy IT, I advised that companies need to reconcile themselves to the fact that they will continue to have significant legacy estates that will take a long time to move to the cloud and, therefore, will have legacy technical debt for the foreseeable future. It is not unusual for companies to have layers of efficiency-focused legacy technology 30 or more years old.

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Employers look to expand health benefits while managing medical costs

McKinsey and Company

A survey of US employers reveals their strategies and approaches for designing appealing health benefits packages and managing costs.

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Can You Hear Me Now — How Patient Voice Can Reshape Trial Design for Diversity and Inclusion | Webinar

Everest Group

Chunky Satija , Vice-President at Everest Group, will join other industry experts in this webinar to discuss the evolving role of patient voice and diversity and specific strategies to apply to clinical study or pipeline. Attendees will gain a foundational understanding of broad market trends, clarity on how technology is specifically enabling data-driven insights into study-specific populations, and hear about the real world impact on patients.

Design 52
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Why Does Omnichannel Customer Service Matter for the Businesses?

Go4Customer

Omnichannel customer service refers to a better customer experience strategy that creates a connection for customer interaction across various channels. Organizations that aim to provide exceptional customer experience using this attribute help them to be different from the competition. When organizations take an omnichannel approach to better customer experience (CX), they may remove fragmented conversations by combining channels an.

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Marketing in the metaverse: An opportunity for innovation and experimentation

McKinsey and Company

Although widespread adoption of the metaverse may take some time, leading brands are already rewriting the rules of marketing.

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5 Ways to Transform Your Workforce and Location Strategy Amid Global Uncertainties | Webinar

Everest Group

LIVE WEBINAR. 5 Ways to Transform Your Workforce and Location Strategy Amid Global Uncertainties. May 24, 2022 |. 9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST. If you’re a workforce leader and you feel overwhelmed or in search of solutions because of our current talent market, you’re not alone. The uncertain geopolitical climate in Europe, talent markets with high inflation in Asia-Pacific and North America, increasing macroeconomic risks in Latin America and MEA, and rising customer expectatio

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How banks can reimagine lending to small and medium-size enterprises

McKinsey and Company

If banks reimagine and modernize their business-lending processes, they can take advantage of new opportunities with SMEs and capture more of the forecast growth.

Banking 24
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.