Forrester Digital Transformation
APRIL 20, 2023
The de facto cloud strategy is hybrid. This term encapsulates pretty much every flavor of cloud strategy today and does little to give you the specifics. Whether you’re bursting from private cloud to public (you’re not) or managing two separate siloes of applications on different platforms – the term fits.
McKinsey and Company
APRIL 20, 2023
Even with recent industry layoffs, the tech talent shortage shows few signs of abating. To attract this critical segment, it’s important to understand what they want (hint: it’s not just compensation).
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Forrester Digital Transformation
APRIL 20, 2023
The generative AI boom is fundamentally changing the landscape of vendor offerings. We believe one largely ignored area where generative AI will have a disruptive impact is in enterprise analytics, specifically business intelligence (BI).
McKinsey and Company
APRIL 20, 2023
Our latest analysis of talent trends suggests that employees of all ages seem to want the same things from their work experience—with a few important caveats.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Forrester Digital Transformation
APRIL 20, 2023
We analyzed US consumer spending using the personal consumption expenditure (PCE) data provided by the US Bureau of Economic Analysis (BEA). Following are 10 insights from our analysis of the PCE data from 2022 re: US consumer spending on.
McKinsey and Company
APRIL 20, 2023
With billions of dollars in pandemic relief funding still available, state and local public health agencies have an opportunity to improve their performance and prepare themselves for future challenges.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey and Company
APRIL 20, 2023
Elizabeth Maruma Mrema, co-chairperson of the Taskforce on Nature-related Financial Disclosures, discusses the urgency of reorienting business toward nature-positive activities.
IBM Services
APRIL 20, 2023
Trust is the cornerstone on which the banking industry is built. When consumers lose trust in a bank’s ability to manage risk, the system stops working. We’ve seen what follows—financial crises, bailouts, destruction of capital, and losses of jobs. Put simply, consumers trust banks to keep their money safe and return the money when requested.
McKinsey and Company
APRIL 20, 2023
L’Oréal has been early to adopt a number of metaverse and Web3-related initiatives, all of which feed into its broader digital innovation ambition.
IBM Services
APRIL 20, 2023
What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. Why process excellence matters A mid-size organization will spend the equivalent of several billion U.S. dollars annually in direct or indirect procurement.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Perficient Digital Transformation
APRIL 20, 2023
The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts.
McKinsey and Company
APRIL 20, 2023
Yvon Chouinard, founder of outdoor apparel retailer Patagonia, reflects on how companies can be responsible for the planet and its people while increasing growth and value.
Go4Customer
APRIL 20, 2023
Ensuring accessibility is a crucial factor in providing exceptional customer service. As a business, it is your duty to offer sufficient means for customers to get in touch when they require assistance with an issue. Traditional methods like phone channels are effective in delivering prompt customer service. Currently, there is multi-channel support available for customers to reach out anytime they require assistance with their concerns.
McKinsey and Company
APRIL 20, 2023
Green bank financing could mobilize hundreds of billions in investment toward net-zero emissions by 2050 as well as advancing environmental justice in the US.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
3Pillar Global
APRIL 20, 2023
The most successful information services companies in 2023 have one thing in common: they’re laser-focused on delivering value to customers. Consider the following data: 80% increase in revenue among companies who prioritize CX ( Zippia) 90% of businesses, regardless of vertical, are making CX their primary focus ( CX Index ) 59% of consumers believe businesses should use the data they collect about them to personalize their experiences.
McKinsey and Company
APRIL 20, 2023
Energy-intensive companies in Europe are facing high and volatile natural-gas and electricity prices. An optimized energy procurement strategy can help them get a grip on energy costs.
Premier BPO
APRIL 20, 2023
In today’s competitive business landscape, sales efficiency is critical for the success of any company. This is where Chat GPT comes in – an innovative tool that can help businesses enhance their sales techniques and strategies. With Chat GPT, salespeople can take their roleplaying to the next level and practice their communication and negotiation skills in a realistic and low-stakes environment.
McKinsey and Company
APRIL 20, 2023
Jennifer Morris, chief executive officer of The Nature Conservancy, discusses how non-governmental organizations can play a convening role in the global fight to tackle climate change and biodiversity loss.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Influx
APRIL 20, 2023
When it comes to expanding a business or taking on new projects, there’s a decision that companies often need to make: whether to hire new employees or outsource the work to an external company. Before making a decision, it’s essential to carefully consider your specific business needs and goals and then weigh the pros and cons of each option. We’ll cover the benefits and disadvantages in simple, digestible bullet points to help you make an informed decision that aligns with your expectations.
Global Expansion
APRIL 20, 2023
The United Kingdom is a country with a rich history and a diverse economy. In 2021, the country was ranked as the fifth-largest in the world , with a Nominal GDP of over $3.1 trillion. It’s a hub for international business, attracting investors and entrepreneurs from all over the world, and home to a world-renowned service sector, including finance, insurance, and business services.
VXI
APRIL 20, 2023
VXI Global Solutions, a leader in customer experience management and business transformation services is continuing its global growth trajectory with the launch of a new delivery center in Hyderabad, India. This marks VXI’s first foray into the India market, a strategic move that underscores the company’s commitment to delivering high-quality, cost-effective support from the world’s premier business process outsourcing destinations. “Our investment in Hyderabad is a first step toward a lon
Intelligent Sourcing
APRIL 20, 2023
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year. The results are based on the views of 712 interviews conducted with captive contact center decision-makers based in North America, Western Europe, Japan and Australia during the second half of Q1 2023.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Blue Ocean
APRIL 20, 2023
We had another member of the wonderful ONQ family on the podcast: Sean Hammerle, who is the company’s Chief Operating Officer and an award-winning motivational leader and speaker. I first met Sean back in June of 2022 when he was awarded the title of Best Contact Center Executive at The Contact Center World Awards in Orlando, Florida. The win came as no surprise—Sean is one of the most authentic, engaging, and hilarious people I’ve ever met in this business.
McKinsey and Company
APRIL 20, 2023
Industry leaders know they must adopt new fuels in order to decarbonize. Is a multifuel future in store?
McKinsey and Company
APRIL 20, 2023
Carlos Manuel Rodríguez, CEO and chairperson of the Global Environment Facility, says restoring and conserving nature demands multilateral, country-led, and private-sector action.
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
Velocity Global
APRIL 20, 2023
International companies seeking to hire talent in the People’s Republic of China must understand and abide by its labor laws. Employment law in China is complex, and maintaining compliance is an overwhelming undertaking for foreign companies that aren’t up to date on current legal and labor requirements in the country. This guide provides an overview of China labor laws to know before building a team in the country, as well as how to simplify and ensure compliance with the right global partner.
McKinsey and Company
APRIL 20, 2023
Production of this important metal has a significant carbon footprint. The path toward greener aluminum will require the participation of multiple stakeholders.
McKinsey and Company
APRIL 20, 2023
This rapidly growing channel is helping brands expand their reach and boost revenues
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