The Global Small Business Blog

NOVEMBER 25, 2021

©iStock/Irisimages "Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend." – Melody Beattie.

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Airswift

NOVEMBER 25, 2021

Source: iStock/fotografixx. Artificial intelligence (AI) business usage has seen a vast increase across all industries over the past few years. Management in business sectors such as manufacturing, transport, finance, and medicine are investing in order to develop a competitive edge. The use cases range from automating their activities, forecasting demand and enhancing the decision-making process.

Manufacturing 98

Manufacturing Finance Sourcing Automation 98

AS White Global

NOVEMBER 25, 2021

With a growing workforce crisis compounded by the pandemic, especially in the US, the healthcare industry is struggling to attract and retain much-needed talent. Healthcare outsourcing services through an offshore staff can provide vital support to medical practitioners and healthcare providers so they can focus on their core duties. As part of our blog series on offshore healthcare and medical services, we take a look now on what are the most in-demand healthcare-related jobs that dedicated off

Offshoring 98

Offshoring Healthcare Jobbing Data Entry 98

Perillion

NOVEMBER 25, 2021

Water security is no longer just an issue for huge multinational manufacturers, nor is it something you only need to pay attention to if you’re in a drought-prone area.

Manufacturing 59

Manufacturing Management 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

WebCreek

NOVEMBER 25, 2021

4.5/5 - (2 votes). When streamlining a business, many companies decide to change the different processes that are carried out to improve the service speed or production efficiency. A strategy that has been quite popular in recent years in different countries, such as Latin America , is the nearshoring strategy. What is nearshoring or the outsourcing of services?

Nearshoring 52

Nearshoring Outsourcing Marketing Research 52

Magellan Solutions

NOVEMBER 25, 2021

Empowering Your SME with Omnichannel Contact Centers. As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. Among the many innovations in customer service and all its channels, omnichannel contact centers are one of the most recent (and the most effective) in terms of not just service, but also in covering more ground.

Call Center 52

Call Center Right-Sizing Customer Service Out-Tasking 52

Infosys Consulting

NOVEMBER 25, 2021

There is an increased focus across industries on transforming business models using digital and cloud-based strategies. In recent times, Infosys Consulting and leading financial services firm have embarked on an ambitious journey to build the institutional retirement business on a cloud native platform. The 10-year program costing $ 1.5B involves building reimagined digital experiences involving social and mobile channels, automated processes, and collaborative working models.

Management 52

Management Collaborations Advisory Sales 52

Everest Group

NOVEMBER 25, 2021

Everest Group Partner, Ronak Joshi , will join a panel of experts to discuss the challenges some of the largest financial service providers are facing and how they are solving them. They’ll also discuss: Potential use cases, proposals, and solutions that offer added value to corporate and SME clients (e.g. integrated treasury management). Challenges and lessons learned through the open banking journey.

Banking 52

Banking Retail Management Service 52

SPD Load

NOVEMBER 25, 2021

Growing from a local startup to an international enterprise is an exciting and strategic move for growth-minded founders. Global expansion can be.

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Groove Technology

NOVEMBER 25, 2021

Extended Enterprise Learning (EE) is any training effort aimed at people other than your employees to influence measurable behavior change. Every industry globally uses some form of EE learning, and they all share a fundamental challenge. Extended business users are voluntary users and therefore should be treated differently – better than employees.

Sales 130

Sales Right-Sizing Software Insurance 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Amzur

NOVEMBER 25, 2021

Reading Time: 10 minutes. Every business owner thinks and plans to slash their operating and maintenance costs every time. But, things won’t happen as they wish. . Why? . There could be numerous reasons including, relying on legacy systems, technology debt, lack of internal skills, limited budget, unpreparedness, and lack of planning. . Before dwelling on cloud computing technology and how it benefits your business, let us ask a few questions. .

Collaborations 91

Collaborations Automation Right-Sizing Software 91

Balbelforce

NOVEMBER 25, 2021

In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time Customer Effort Score Average Idle Time. There are plenty of metrics and KPIs you can track to gain useful insight into your contact center operations. But it’s easy to get bogged down in numbers if you track too much.

Call Center 52

Call Center Data Entry Out-Tasking Automation 52

Perficient Digital Transformation

NOVEMBER 25, 2021

Data Management is a flexible tool within Oracle EPBCS that allows the user to load data into the application via a flat file or source system. The first component of data management is setting up the target application, which defines what cube the data is getting loaded to as well as the dimensions and target dimension classes. When you create a standard local planning target app in EPBCS, the Years and Period dimensions automatically get a target dimension class of “Year” and ̶

Sourcing 69

Sourcing Flexibility Management 69