The Global Small Business Blog
AUGUST 8, 2022
©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: A rapid wave of digitization over the last few years sparked a significant shift in how businesses make and receive payments. American Express introduces Global Pay , a B2B cross-border payment solution for small businesses. The market read the Federal Reserve wrong.
Forrester Digital Transformation
AUGUST 8, 2022
Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.
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31 West
AUGUST 8, 2022
A help desk is the prime necessity of modern age businesses. The reason is both your employees and customers desire flawless support. However, a helpdesk in its place is not enough to meet your conditions. The aspect that can bring a difference to your business is your help desk performance. If your employees find prompt solutions to every IT-related issue , they will feel valued.
Forrester Digital Transformation
AUGUST 8, 2022
I have previously written about co-innovation partnerships, outlining the basics here and sharing some key rules here. In this blog post, I would like to share some additional tips to get you started and invite you to learn more about building successful co-innovation partnerships at Forrester’s Tech Leader Summit, August 18, 2022, in Singapore. Getting […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Perficient Digital Transformation
AUGUST 8, 2022
The alarms sounds. It’s 5:00 am. The house is quiet. It’s here, my most productive and focused time of day. The smell of fresh brewed coffee fills the air as the sun begins to peek over the trees outside my office window. The stillness allowing for the clearest focus and strategic thinking to set up for a productive workday. I know I have just the right amount of time and mind space before the day fully engages: inboxes fill, teams begin to meet and customer meetings ensue.
Forrester Digital Transformation
AUGUST 8, 2022
Network Access Control (NAC) was first offered in 2006 as a security solution which seemed promising but struggled to gain any interest for its adoption. This only worsened in the wake of anywhere work and the move to the cloud as on-premise networks declined in importance. Newer solutions such as Zero Trust Network Access (ZTNA) […].
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Forrester Digital Transformation
AUGUST 8, 2022
Today’s marketers face an existential crisis of looming irrelevance. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.
McKinsey and Company
AUGUST 8, 2022
Because of digital and sustainability trends, R&D organizations are facing an increasingly complex landscape. Developing the necessary organizational structures and capabilities is urgent.
Forrester Digital Transformation
AUGUST 8, 2022
It’s that time of year again. We’re not talking about back-to-school (although there are probably many parents excited about that milestone). No, we’re referring to the annual planning cycle: reviewing performance against OKRs and supporting KPIs, plus subsequent budget planning. For CX professionals, it can be a particularly stressful time as CX metrics are scrutinized […].
.orgSource
AUGUST 8, 2022
To make a point about technology and its impact on the future of work, Hugh Lee, Co-Founder of Fusion Productions, told me this story: “Several years ago, we invited some young presenters who were developing cutting edge farming technology to digitalNow. They were using drones to fly over fields and analyze the irrigation and fertilizer […]. The post Drones, Robots, and Farmers—Prepare Your Association To Meet Fast-Moving Technology Trends appeared first on.orgSource.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Forrester Digital Transformation
AUGUST 8, 2022
We are thrilled to announce the publication of our latest tool for security and risk leaders: The Forrester Cybersecurity Interview Questions Checklist. As a security leader, I spent an inordinate amount of time designing my interview questions for those joining my team. My key concern was never around finding the person with the perfect technical […].
Globalization Partners
AUGUST 8, 2022
Onboarding and offboarding play a fundamental role in the smooth running of every company. These experiences have long-lasting effects on employees, so it is important to make these processes engaging and memorable. Research by Brandon Hall Group found that companies with a strong onboarding program improve retention by 82 percent. However, the offboarding experience is often overlooked, but no less important, as departing on a bitter note can have long-term consequences.
Forrester Digital Transformation
AUGUST 8, 2022
Forrester’s 2022 VSM Tech Landscape gathered data from 22 VSM vendors. Together, we estimate that these vendors account for 95%+ of the VSM market. As part of our research, we asked vendors to identify their top five go-to-market use cases. We have divided these use cases into two categories: Core and Emerging. Core Use Cases […].
McKinsey and Company
AUGUST 8, 2022
A paradigm shift in automotive purchasing linked to the electric-vehicle transition is creating a major growth opportunity for chemical companies.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Perficient Digital Transformation
AUGUST 8, 2022
Data is the lifeline of any modern organization. At any point, every day, you work on molding data points into information to derive profits. Therefore, having the right building blocks is a crucial part of running a good business. This is where the dynamic duo of ETL and SQL comes into play. While you may have seen the two pitted against each other, the reality is you get more from merging ETL and SQL.
McKinsey and Company
AUGUST 8, 2022
Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.
Perficient Digital Transformation
AUGUST 8, 2022
Would you trust an electrician who lived in the dark? A plumber who didn’t have indoor running water? A digital asset subject matter expert and program manager who didn’t own a non-fungible token? Toward solving that last one, I thought it would be helpful for our readers to see step-by-step, my screen as I acquired my first NFT. Hopefully, readers will see what an actual NFT is, and after seeing how easy it is to acquire one, be inspired to obtain their own NFT.
Obobo
AUGUST 8, 2022
What is eSourcing (electronic Sourcing)? eSourcing, otherwise known as electronic sourcing describes a cloud-based digital solution for collecting and comparing information about multiple suppliers in order to help a buyer make a more informed choice. Organisations can benefit from the technology by generating savings from their supply chains, increasing visibility of key business information, and reducing the time procurement professionals need to spend on each day-to-day task.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Perficient Digital Transformation
AUGUST 8, 2022
Hello readers!!!! It’s time to get back to the Internet of things. In the previous blog I had given an introduction to IoT and discussed about how AI empowers IoT. Please click the link below if you haven’t already gone through it. In this blog, I’ll discuss about the well-known cloud provider, Amazon Web Services or AWS. Let’s explore AWS IoT first, since you may be wondering what it has to do with IoT.
Everest Group
AUGUST 8, 2022
Every large firm in North America, Europe, and the industrialized world is going through a fundamental transformation to emulate how tech companies operate. We’re early in this transition, but this new way of operating and competing is so fundamental that it will continue even during a recession. The demand for IT and engineering services won’t slow and will far exceed other industry sectors, even in a recession.
AS White Global
AUGUST 8, 2022
The past few weeks have proven to be very fruitful. Whilst our current clients have resumed their visits to the ASW offices to reconnect with their offshore teams , we’ve also established new partnerships with several Australian companies seeking to expand their operations. We would like to welcome our new clients to the ASW Global. This also means that more talented people are joining the ASW family !
Everest Group
AUGUST 8, 2022
Every large firm in North America, Europe, and the industrialized world is going through a fundamental transformation to emulate how tech companies operate. We’re early in this transition, but this new way of operating and competing is so fundamental that it will continue even during a recession. The demand for IT and engineering services won’t slow and will far exceed other industry sectors, even in a recession.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Intelligent Sourcing
AUGUST 8, 2022
The COVID-19 pandemic has changed the future of work as we know it. There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].
OpenAccess BPO
AUGUST 8, 2022
To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all become so reliant on technology that this role has become nothing short of crucial. Glitches on the software we use at work or confusing settings […].
Intelligent Sourcing
AUGUST 8, 2022
In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at University of California, Davis, to discuss the upcoming event and the state of HR in Shared Services. During our conversation with Jim, he shared insights into how HR departments are changing their culture […].
Pure Moderation
AUGUST 8, 2022
Are you trying to compute your call center outsourcing costs? In recent years, call center services have become more cost-effective. Outsourcing customer service has helped businesses cut down on customer service costs. Doing so gives them time for their core operations. Outsourced call centers, offshore or onshore, offer several advantages to businesses.
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
Magellan Solutions
AUGUST 8, 2022
Centralized Managed Seat Leasing vs. Centralized Fully Managed Outsourcing vs. Decentralized Managed Seat Leasing: How to set them apart? No matter how big or small an outsourcing business is, it can be challenging to compete with giants. In addition to stabilizing resources, it is crucial for the business’ success to maintain contact with customers.
SPD Load
AUGUST 8, 2022
In this article, we’ll discuss insurance regulatory laws, and how to follow them.
Everest Group
AUGUST 8, 2022
In-demand Technology Skills. VIEW THE FULL REPORT.
Pure Moderation
AUGUST 8, 2022
With different available models of customer service, customer service schemes aren’t as straightforward as you think. You may think that businesses in different industries approach customer service similarly. However, it’s much more complex than that. Companies choose a specific customer service model to interact with their clients. Other companies may implement an entirely different model.
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
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