The Global Small Business Blog

NOVEMBER 10, 2022

©iStock/designer491 What steps can companies take to make sure that they have a strong customer support strategy? How does it impact a company's growth? Do you think selling via marketplaces such as Amazon has changed customer support? Is there is a generational divide when it comes to expectations around customer satisfaction? Those questions and more are addressed in the interview with CEO of eDesk Ray Nolan and conducted by Gary Drenik.

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Customer Service Customer Support Service 233

Forrester Digital Transformation

NOVEMBER 10, 2022

Payments will once again be top of mind for fintechs, merchants, and consumers — but for reasons different from those of the past three years.

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Service 242

McKinsey and Company

NOVEMBER 10, 2022

A strategy to both increase the number of start-ups and facilitate their ability to scale can elevate the Netherlands to a global leader in the world of entrepreneurship ecosystems.

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Forrester Digital Transformation

NOVEMBER 10, 2022

Once a badge for legitimacy, Twitter’s blue checkmark has become a badge for mockery. Elon Musk’s controversial pay-for-play “verification” rolled out yesterday. In Musk’s own words, the bar (now) to become verified, requires only that “Someone has to have a phone, a credit card, and $8 a month. That’s the bar.” This means that Twitter […].

Marketing 130

Marketing 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

McKinsey and Company

NOVEMBER 10, 2022

When faced with an unfamiliar crisis, most leaders spring into action. But wait—here’s why it’s better for those in charge to pause instead of pounce.

Management 111

Management 111

Forrester Digital Transformation

NOVEMBER 10, 2022

Maintaining positive brand-consumer relationships and personalizing consumer experiences takes work. In the end, you could be rewarded with long-term loyalty or you may be left with little to show for your efforts. In many ways, it’s like dating. Cultivating relationships requires time and patience along the journey: Pre-purchase (courting). People are wary when dates and […].

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Marketing 130

McKinsey and Company

NOVEMBER 10, 2022

Although agtech investment has fallen from last year’s peak, the surge in capital for start-ups over the past decade has created opportunities for smaller companies.

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Perficient Digital Transformation

NOVEMBER 10, 2022

Power BI Buckets or Groups help you to create a range of data, when you are creating visuals in power BI, it aggregates your data into chunks (or groups) based on values found in the underlying data, but there may be times when you want to refine how those chunks are presented. For example, you may have age column and you want to show ages in groups e.g. 0-25, 25-50, 50-75, 75-100.

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Right-Sizing Sourcing Analytics 69

McKinsey and Company

NOVEMBER 10, 2022

Growth rebounds in the United States and China; eurozone inflation reaches new heights as tightening continues; energy, climate reports paint a sober picture.

Finance 84

Finance 84

Perficient Digital Transformation

NOVEMBER 10, 2022

It’s understandable that the pandemic could stretch the strongest of care teams to exhaustion and overwhelm. Yet healthcare organizations (HCOs) were grappling with clinician burnout long before COVID entered the scene. In fact, the importance of clinician burnout – and the dire impacts if not addressed – was formally recognized nearly a decade ago.

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Healthcare Reduced Costs Insurance Marketing 64

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

NOVEMBER 10, 2022

An expert on value creation shares insights from 20 years of leading McKinsey on Finance.

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Finance 96

AS White Global

NOVEMBER 10, 2022

AS White Global would like to congratulate all the winners of The CEO Magazine’s 2022Executive of the Year Awards. As a platinum sponsor, it was a privilege to take part in this prestigious event to honour the best of Australian business leadership. The award ceremony was held at the Doltone House Jones Bay Wharf, Pyrmont, Sydney last 9 November 2022.

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Sales Accounting Management Marketing 52

Capgemini

NOVEMBER 10, 2022

The Time Has Come to Turn Green Ambition into Action Benjamin Alleau 10 Nov 2022. Facebook Twitter Linkedin In recent years, we have seen an uptick in net zero carbon pledges, suggesting that organizations are transforming to tackle challenges like climate change and biodiversity loss. However, new research recently conducted at Capgemini paints a more complex picture of the ongoing sustainability transformation.

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Research Design Manufacturing Accounting 52

Velocity Global

NOVEMBER 10, 2022

In-kind benefits are non-cash perks that companies offer to their workforce to increase job satisfaction and improve work-life balance. Almost anything of value offered to employees beyond wages or a salary can qualify as “in kind.” Some benefits are tax-deductible for employers, while others aren’t. Read along as we explore exactly what in-kind benefits are, what tax implications they have, which types are most popular, and what pros and cons employers should know about.

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Insurance Human Resources Administrative Finance 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Capgemini

NOVEMBER 10, 2022

REENGINEERING THE HEART OF UTILITIES with AUGMENTED SERVICE Christian Schacht 10 Nov 2022. Facebook Twitter Linkedin Three ways in which E&U companies can leverage a data-driven customer service function as a business driver The restructuring of the retail energy market has given consumers unprecedented levels of choice and flexibility when it comes to their energy needs.

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Service Customer Service Reduced Costs Engineering 52

Influx

NOVEMBER 10, 2022

With Black Friday and Cyber Monday right around the corner, it’s important for eCommerce businesses to feel completely prepared for the rush. We’ve asked our partners over at Gorgias to share their tips for success. Address and utilize customer feedback prior to the rush. The best way to retain long-term customers is to directly communicate with them about how to win and keep their business.

Customer Support 52

Customer Support Retail Sales Management 52

ScaleHub

NOVEMBER 10, 2022

Digitizing and extracting information from handwritten documents is a particularly tricky challenge within the larger challenge of processing differently formatted documents. Whether a scanned handwritten document or a photo of a handwritten note, OCR solutions come up short because there is such a wide range of handwriting that programmers can’t provide enough examples of how any one character should look.

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Finance Government Sourcing Management 52

Everest Group

NOVEMBER 10, 2022

Catch Everest Group Vice President, Alisha Mittal , in this webinar as she joins a panel to discuss creating dynamic Enterprise IT plans for success in the new age of disruption. They will discuss: How are key enterprise objectives evolving in this next normal? What are the new fundamentals of successful Enterprise IT strategies? How can you prepare and renew your IT organization to align with these new fundamentals?

Service 52

Service 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Provana

NOVEMBER 10, 2022

Compliance training demands more from collection businesses with the rollout of new rules and new regulations. However, the hustle to keep up with their daily operations often leads businesses to create new blind spots in their training programs and add additional compliance risks to their profiles.

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Management Regulations 52

Planergy Software

NOVEMBER 10, 2022

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

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Management Finance Inventory Management Accounting 52

McKinsey and Company

NOVEMBER 10, 2022

Engaging with auto customers directly is becoming a make-or-break strategy for OEMs.

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SPD Load

NOVEMBER 10, 2022

Are you a serial entrepreneur or avid investor needing a technical co-founder? If yes, this article is curated to provide cut-throat insights.

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Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

McKinsey and Company

NOVEMBER 10, 2022

A confluence of social and economic factors have contributed to a cost spike in apartment rental housing.

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SIG Speaks

NOVEMBER 10, 2022

SIG University Certified Third-Party Risk Management Professional (C3PRMP) program graduate Senthil Jagadeesan shares how important it is to manage the risk associated with artificial intelligence. Background. Certified Third Party Risk Management Professional (C3PRMP) Program from SIG University covered all areas of third-party risk management. It provided practical tips and guidance to tackle today’s challenges from Third-party risks.

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Management Risk Management Risk Management Banking 40

McKinsey and Company

NOVEMBER 10, 2022

Just one in ten start-ups valued at $100 million grows to $1 billion within four years. Here are five trade-offs they made to get there.

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Everest Group

NOVEMBER 10, 2022

Modern Sourcing. VIEW THE FULL REPORT.

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Sourcing Marketing 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Auxis

NOVEMBER 10, 2022

IT Outsourcing 52

IT Outsourcing Outsourcing 52

Forrester Digital Transformation

NOVEMBER 10, 2022

Learn how data clean rooms can allow your brand to share sensitive customer-level data with trusted partners such as retailers or publishers.

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Retail Government 26

Everest Group

NOVEMBER 10, 2022

By bringing together disparate data to gain a single customer view, Customer Data Platforms (CDPs) are becoming increasingly important to help brands drive personalized marketing efforts while maintaining trust and privacy. Learn more about the benefits of Customer Data Platforms and why they matter in this blog. With the explosion of data on consumers’ spending and online behavior available from a multitude of sources today , gleaning valuable insights from the massive amounts of information is

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Regulations Marketing Analytics Management 52

Forrester Digital Transformation

NOVEMBER 10, 2022

Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead.

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Service Insurance 26

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting