Fri.Oct 01, 2021

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The Keys To Better Post-Sale Customer Relationships In 2022

Forrester Digital Transformation

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

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The Days of a $1,600 Shipping Container Will Never Return

The Global Small Business Blog

©iStock/zhaojlankang According to Eamon McKinney, Ph.D., M.B.A., (sinologist) and an expert on China-related business, pre-Covid-19, the cost of shipping a container from Shanghai to Los Angeles was about $1,600. Today, if you are lucky enough to get one, it could cost you up to $20,000 to ship that container. The problem is mainly due to a chronic shortage of containers.

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Lessons from the rapidly evolving regulation of digital banking

McKinsey and Company

Regulators seeking ways to balance protection of customers’ interests, financial institutions’ risks, and their other policy objectives for digital banking can learn from early regulatory experiences.

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How to Build Business Resiliency: A Recap of our 2021 Gateway to Innovation Session

Perficient Digital Transformation

On Tuesday, members of the Midwest region’s IT community gathered for the Gateway to Innovation conference. This conference has been eagerly awaited after being postponed last year due to the COVID-19 pandemic. Perficient and Google co-sponsored this event as a Gold+ sponsor and together we hosted a panel discussion on how cloud is driving innovation.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Built to last: Making sustainability a priority in transport infrastructure

McKinsey and Company

Every year, trillions of dollars are invested in the infrastructure that helps us—and our goods—get around. What will it take to move the transport infrastructure industry toward carbon zero?

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Why Use RPA to Integrate Legacy Systems?

Automation Anywhere

Despite the move to the cloud and the rapid acceptance of modern microservices-based applications, many enterprise businesses still possess a fair number of legacy systems in their application portfolios. These systems, multiple decades old yet still mission-critical, have no way to automatically transfer data in and out of them. Although some businesses use application programming interfaces (APIs) to integrate the apps, and others build custom integrations to fit their requirements, these are

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Infographic: 2021 Sees Customer Support Define Brands

CGS Inc

Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how consumers feel about support in 2021, including preferences and experience desires , as well as what companies are investing in to meet changing support expectations. Download this infographic. . CGS_Infographic_CustomerSupportDefinesBrands_2021.pdf.

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Four Reasons Companies Build Distributed Workforces by Hiring Remote Talent

Velocity Global

Nearly two years after the COVID-19 pandemic forced companies worldwide to go remote, the new normal has become just that—normal. The idea of reporting to a physical workplace to clock in for a nine-to-five shift suddenly seems antiquated as more and more businesses build distributed workforces by hiring remote talent. . Statistics speak to the fast-changing attitudes about remote work.

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What Are the Pros and Cons of Cloud Computing?

Designveloper

Cloud computing is considered a promising technology for organizational entities to deal with computing issues, especially data storage, in the future. However, this solution is also a double-edged sword. Learning about the pros and cons of cloud computing will better your company’s understanding of this concept. What Is Cloud Computing? And what are the Pros and Cons of Cloud Computing?

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Agile business portfolio management

McKinsey and Company

Companies that regularly refresh their portfolios tend to outperform, but deciding when and how to divest a business may be the most challenging part of M&A.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What is Cloud Security? Cloud Computing Security Defined

Designveloper

Working on cloud-based systems is not something new these days. Along with more cloud computing services provided on-shore and off-shore, companies also raise doubts about private and confidential data safety against cyberattacks. Therefore, cloud computing security is an accompanied concept you should spend time finding out before you make investments in this technology.

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Fostering sustainable development through open data for finance

McKinsey and Company

Digital finance has many aspects that can improve the workings of emerging economies and further the cause of sustainable development. Open data for finance, where financial data is shared digitally among financial institutions with limited effort or manipulation, is a powerful tool to that end, write Anu Madgavkar and Olivia White.

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A Systems Approach to Change – The Thinking Processes from the Theory of Constraints

Intelligent Management Inc.

As a new season begins, we are reminded of the constancy of change. How can we manage change in an organization, including the emotions involved, in a way that is structured, monitorable and effective? This post is by Founder of Intelligent Management Inc. Dr. Domenico Lepore. The Thinking Processes from the Theory of Constraints (TOC) first appeared in the novel It’s Not Luck (1994), although a preliminary sketch of the Conflict Cloud had been published in the essay “What is this thing called

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How To Show Employees Appreciation

Planergy Software

How To Show Employees Appreciation. Did you know that employee recognition increases productivity, promotes morale and employee engagement, and helps to strengthen your relationships? Research shows employee recognition is most important to more than one-third of employees. Companies that score in the top 20% of engagement experience 59% less turnover, which helps save money.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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China’s consumption story steadily evolving

McKinsey and Company

China’s consumption story is evolving. Rising incomes still matter, but the primary feature of the next decade may very well be the impact of sweeping demographic and social change that is coinciding with the rapid march of technology. To find the consumers who will drive China’s growth, you need to look at very different groups of individuals. So who are the consumers who are key to growth?

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SirionLabs September 2021 Newsletter

SirionLabs

Discover Smarter Contracting with SirionOne. Let’s face it – despite the increasing prevalence of CLM technology, contracting continues to be an inefficient and sub-optimal process for most organizations. What enterprises need is a smarter way to create, manage, and measure contracts. To address this need, we recently introduced SirionOne – the smarter contracting platform.

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What is Three-way Matching?

Obobo

What is Three-way Matching? To eliminate fraud, save money, and maintain adequate records for auditing, three-way matching involves matching purchase orders (POs), goods receipt notes, and supplier invoices. In most cases, payment is issued to the supplier after a 3-way match has been made. Verification of invoices through three-way matching involves examining relevant documents proving that: Invoices are issued for items requested by businesses, and for those goods/services The goods/services h

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What Everyone Ought To Know About E-commerce Benchmarking

Mattsen Kumar

Benchmarks or benchmarking is essential in not just our personal life but it is also important in our professional life. We have all utilized benchmarks, those convenient points of reference for measuring or judging our personal and professional accomplishments. Benchmarking has long been a useful evaluation technique in the corporate sector. After all, you cannot tell how well your business is performing until you have a benchmark to compare it to.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Caveats Of A Customer Support Outsourcing

Magellan Solutions

When does customer support outsourcing make sense? Outsourcing would make sense if an outside company can do the work more efficiently or if you don’t have the budget or the staff to do it in-house. . Those are not the only reasons to outsource customer service. Your business may have seasonal CSR needs. An outsourced team may give you the ability to scale up or down quickly.

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The Work from Home (WFH) World Is Here to Stay – BPO / Outsourcing Companies Are a Strong Ally

Anexa

Let’s look at the WFH data: 40% of B2B sellers agree that it’s easier to conduct meetings with customers, 41% agree that WFH has facilitated easier collaboration, and 58% report they are working more hours each week in a virtual environment. What does all of this mean to the buying / selling culture? Well, we can probably conclude that these perspectives are shaping many post-pandemic business processes. ??

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What’s it like to intern at Hyland’s UK office? Hyland’s first UK interns reflect on their summer 2021 internship

Hyland

... The post What’s it like to intern at Hyland’s UK office? <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Hyland’s first UK interns reflect on their summer 2021 internship</span> appeared first on The Hyland Blog.

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5 Benefits of Technology in a Small Business

Jonajo Blog

Whenever I ask my colleagues what their big career goals are, the common response I get is: “I want to start my own business!” When you live in a place like Silicon Valley as I do, this idea is as commonplace as having a cup of coffee every morning. Small businesses are defined as independent businesses with fewer than 500 employees, and they account for a large portion of the U.S. economy.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How to win over your board of directors

RampRate

Join us on LinkedIn - Facebook - Twitter - Google Plus. “Technology needs to be a profit center, not a cost center,” says Tony Greenberg of RampRate. “You want success metrics that are centered on revenue creation, margin improvements, social impact, and building brand equity.”. Join us on LinkedIn - Facebook - Twitter - Google Plus.

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India – The Dream Destination For Centers Of Excellence

Zinnov

By Amita Goyal, Partner, Zinnov; Ankit Mishra, Project Lead, Zinnov; Shreya Ghose, Marketing, Zinnov. Resilience is imperative to business health especially when the world faces rapid, unpredictable, and unprecedented change. To combat crises and thrive in the new normal, a majority of enterprises are rethinking their existing business practices at a broader scale, and shifting focus on resource availability and innovation.

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Building a future-ready workforce with data and AI

IBM Services

When business leaders think about digital transformation, what comes to mind is improving customer experience, boosting the business’ agility or increasing access to data-driven insights. In the digital age, it is of course essential to innovate in ways that will empower your organization to deliver exceptional experiences to customers. But it’s equally important to reinvent the experiences you deliver to your employees.

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This Month at SIG – October 2021

SIG Speaks

It’s hard to believe that we are making the final turn into 2022. It has been a wild year, with the Procurement function emerging to the forefront of the business from the pandemic. Procurement 3.0 is here and we continue to lead the conversation. SIG Global Executive Summit. The SIG team is in overdrive to bring you our first in-person event of the year, the Global Executive Summit.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Click, Click, Buy – How BPO / Outsourcing Companies Can Support The Ecommerce Explosion

Anexa

2021 ecommerce trends reflect a consumer society that is forever changed. Click, click, buy. The global pandemic imposed never-before-seen restrictions on societal behaviours. Work from home became the new normal. In the months following the onset of COVID-19 in March 2020, consumer shopping behavior underwent a radical shift that forged new systems, shopping platforms, customer expectations and buying patterns.

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Meeting new demands in retail during a pandemic: Abercrombie & Fitch

IBM Services

Retail apparel performance overview . In the apparel industry average price growth has been a relatively low -2.9%, but during the pandemic, year-over-year growth dropped to -12%. Yet, Abercrombie & Fitch considerably outperformed in 2020, enjoying a 43% increase in digital net sales. What does it take for retailers to win in these fast-changing and challenging global conditions?

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The Vibrant ESG Data and Technology Provider Landscape for BFSI | Market Insights™

Everest Group

ESG Data and Technology. VIEW THE FULL REPORT.

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What does a Product Design Engineer do?

Designveloper

Regardless of size, all consumer products you use every day are intellectual ideas of product designers. In this article, you’ll learn about what a product design engineer exactly does and what he/she contributes to product design and development. What is a Product Design Engineer? A product design engineer is the one who builds, tests and advances product designs for assorted customer products through manufacturing cycles.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.