Sun.Apr 18, 2021

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Latest Digital Transformation Technologies and Challenges Discussed by support.com CTO

MicroAgility

Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.

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Why and how multinational companies should do business in Saudi Arabia?

Mercans

What multinational companies should know about doing business in KSA. Although it’s not necessarily the right time for companies to expand abroad, open new offices, or explore new markets, the latest reforms in Saudi Arabia (KSA) have spotlighted growing opportunities in this market, unique in the Middle East. The latest UN Conference on Trade and Development’s Report highlights the positive performance of foreign direct investments in Saudi Arabia while labor and immigration regulat

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Customer Service

Worldwide Call Centers

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. Moreover, it is critically important for organizations to give their customer service team the power to make decisions without […].

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Pros And Cons Of Help Desk Outsourcing

Magellan Solutions

What to consider for your it help desk outsourcing. There are a lot of benefits from an outsourced help desk. But there are also other things to consider. . Cost-related benefits. Contracted costs might not hold true in reality. This is when business needs have been missed from the original contract negotiations. As a result, they have to be subsequently added in at an additional cost.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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TCPA Compliance

Worldwide Call Centers

Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In 2013, the Telephone Consumer Protection Act, more commonly known as the TCPA, began enforcing new regulation to prevent automated sales and marketing calls to mobile phones. Under the rules, TCPA […].

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Contract To Experts With Back Office Outsourcing Services

Magellan Solutions

Back Office Outsourcing Services Help You Streamline Your Operations. Back office serves as the engine room of any business. When it fails, its failure spills over onto the entire process in the company. As the business grows, so are back office tasks composed of administrative processes. While expansion is the go-to option to address such challenges, back office outsourcing services have now become the cost effective and efficient strategy to do so. .