Wed.Aug 18, 2021

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The channel-less customer experience

Microsourcing

Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the increased popularity of online shopping amongst customers - 95% of purchases are estimated to be made online by 2040 - eCommerce channels are paving ways for businesses to capitalize on, and also making it even easier to optimize the buying journey for their target markets.

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Think The Same as a Global Software Company

Bydrec

Since the software development process is often long and involved, companies like Bydrec utilize a system development life cycle to organize a project with greater efficiency and quality. A system development life cycle (SDLC) is a project management model that employs system development strategies and oversees a project from conception to employment to general maintenance.

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Is the UK Outsourcing More Jobs?

NoonDalton

At this point, nobody wants to read another blog about Covid-19 or Brexit. But when it comes to UK outsourcing, there are some changes on the horizon worth mentioning. . As if Brexit hadn’t put businesses under enough pressure, the Coronavirus (with new variants) has had an impact on the modern workplace. For nearly 2 years, companies have had to adopt an “adapt and survive” type of mantra.

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Why USA Start Believe Outsourcing After Post Covid Pandemic

Offshore India Data Entry

The COVID-19 pandemic has pushed finance companies to adjust their style of working quickly and in the future. When the global epidemic transformed into an economic catastrophe, tremendous unemployment and social discontent were generated. Amid all these global pandemics, Western firms were seemed increasingly reliant on outsourcing services to BPO companies function their important back-office tasks and lead their firms smoothly.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Digitally Transforming Offices for a Post-Covid World

comeMakeit

We’ve been working with Integrated Workspace Management Systems (IWMS) companies for many years, building and customizing their products and platforms for corporate real estate and facilities managers. But never before have we witnessed such drastic changes in our work and workspace management systems. Innovations are changing our workspaces and their management systems as a response to the pandemic.

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Velocity Global Wins Company of the Year in Best in Biz Awards 2021 International

Velocity Global

DENVER – August 18, 2021 –. Company wins top award in Business to Business category. Independent global business awards judged by prominent media including Bloomberg News, Huffington Post, TechRadar, and others. Velocity Global is the gold winner in the Company of the Year business-to-business category in Best in Biz Awards 2021 International, the only independent global business awards program judged each year by prominent editors and reporters from top-tier publications from around the world.

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From onboarding to culture: a look inside life as a PartyLite engineer

The Scalers

CONTENTS What will you learn? Q. What do you do at PartyLite? Q. How long have you been a part of the team at PartyLite? Q. What made you apply to PartyLite? Q. What, according to you, is the best part about working for PartyLite? Q. Did you have any concerns about working remotely/onboarding remotely during the pandemic? How were those concerns handled?

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Has Immigration Increased in Your Part of the World? How Akorbi Language Services Can Help Now

Akorbi

Are you operating in a part of the United States where you’re seeing an influx of immigrants? Do you know the laws and programs when hiring an immigrant? Do you or someone in your company speak their language? If you’re asking yourself these questions, you will likely need a company like Akorbi for communication and compliance. In today’s blog, we will explain why.

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How to Improve Your Supply Chain Sustainability

SourcX

More businesses than ever are concerned with projecting a brand image of corporate responsibility. Not only is it vital for creating a sustainable business in the years to come, but buyers are growing more aware of the impact of retail on the environment. They are willing to vote with their dollars for businesses with more sustainable practices. Creating a sustainable supply chain is critical, then, for both the long-term and short-term success of your business.

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The Heartbeat of Change: 4 Ways to Cultivate a Strong Storytelling Culture

Infosys Consulting

The following blog is the third in a three-part series examining how storytelling helps drive change. The first part showed change leaders how to use stories to shape the direction of business transformation. The second part discussed ways to ramp up employee engagement – and build change capability – through digital storytelling. This final part of our series identifies four ways to cultivate a healthy storytelling culture in your organization.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Beyond COVID - Finance industry trends post-pandemic

Microsourcing

Not so long ago the world was bracing for a COVID-inspired economic tsunami. Finance and banking executives, haunted by memories of the Global Financial Crisis, watched on with dread as countries closed borders, businesses laid off staff and governments rushed out stimulus packages. In a sign of the times, the Deloitte Center for Financial Services estimated the U.S. banking industry alone may have to provision for $318 billion in net loan losses from 2020 to 2022.

Finance 52
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10 Reasons Why You Should Outsource Your Customer Service

Mattsen Kumar

Many businesses, including yours, are vying for customers’ wallets and loyalty. You’re likely spending money on marketing and advertising to lure customers in the door. The most critical aspect of customer service is keeping clients once they’ve been brought in. It is much more expensive to acquire new consumers than it is to keep the ones you already have.

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What Support Services Will Complement Telemarketing Philippines and Why?

Magellan Solutions

Now that you have a Telemarketing Philippines partner, what’s next? The answer is simple, get a service that will improve it and take it to another level. If you are not aware yet, to really optimize telemarketing services in the Philippines , you need to combine it with other services such as phone answering and lead generation services. So in this article, we will help you identify those services that can complement your outbound telemarketing services Philippines and offer you rationales why.

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What is Percentage of Calls Blocked?

Balbelforce

In this post: Why are calls blocked? What do blocked calls mean for your contact center? What does that do to customer experience? How is this calculated? How can you lower the percentage of calls blocked? The “percentage of call blocked” is a metric that measures the proportion of inbound calls which do not reach an agent because they are deliberately disconnected by your phone systems.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Telemarketing Philippines; A Desirable Strategy For SMEs According To B2B Influencers

Magellan Solutions

Do B2B Influencers Have Power Over Telemarketing Philippines ? Influencers have become a hot topic because of the increased significance of social media even in the business world. It has created a whole new set of influencers and also brought offline influencers to the online world, where the buyers are. Yet, there’s a set of influencers we tend to forget.

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