Forrester Digital Transformation
MARCH 20, 2023
It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs.
The Global Small Business Blog
MARCH 20, 2023
©iStock/gorodenkoff What's affecting me, my clients, my colleagues and other global small business owners: Take your global remote workforce from policy to practice. What's the magic number for working in-office weekly? The global talent pool is open for business. Quote of the week: "People are more productive working at home than people would have expected.
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Forrester Digital Transformation
MARCH 20, 2023
Our recent B2B marketing Predictions webinar explored how some organizations will try to strengthen marketing-sales alignment. Learn how that could fall short — and what the better alternatives are.
McKinsey and Company
MARCH 20, 2023
Generation Z comprises people born between 1996 and 2010. This generation’s identity has been shaped by the digital age, climate anxiety, a shifting financial landscape, and COVID-19.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Forrester Digital Transformation
MARCH 20, 2023
This is the third entry in my “Tech for CEOs” series. I’m analyzing topics that meet three criteria: 1) They’re in the news; 2) they’re frequently misunderstood; and 3) CEOs need to understand them. My two previous posts are on AI and blockchain.
Raya Contact Center
MARCH 20, 2023
For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey and Company
MARCH 20, 2023
To address rising interest rates and continued economic uncertainty, now is the time for CFOs and treasurers to take a more structured and systematic approach to liquidity accuracy.
Forrester Digital Transformation
MARCH 20, 2023
Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.
Outsource Workers
MARCH 20, 2023
It’s commonplace for companies to hire an administrative assistant as it saves on office space and is cost-effective. However, many businesses are still wary of hiring administrative assistant employees working solely from their homes. Administrative assistant jobs can be performed from home and offer flexible hours that suit the worker and the business.
Forrester Digital Transformation
MARCH 20, 2023
Conduct a content inventory health analysis to identify and fix content performance problems.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
McKinsey and Company
MARCH 20, 2023
The legislation provides an opportunity to improve the country’s clean-power infrastructure. More than a year since its signing, we take stock of announced funding, programs, and the road ahead.
Perficient Digital Transformation
MARCH 20, 2023
Apex REST services are used to expose Salesforce data and functionality via RESTful APIs. They allow developers to create custom endpoints to access data and execute custom logic. In this blog, we will explore the various aspects of Apex REST services and provide some examples to illustrate their usage.
McKinsey and Company
MARCH 20, 2023
By placing equity at the center of public health programs, government agencies could more effectively address disparities and improve health outcomes for all Americans.
Perficient Digital Transformation
MARCH 20, 2023
Google’s announcement of the upcoming retirement of their Optimize A/B testing product took me by surprise. In my mind’s eye I still see experimentation as shiny and exciting technology. I’ll blame this on the finesse of leading software providers, who have adeptly added sophisticated testing and personalization capabilities over the years, right in line with the mounting complexity faced by digital marketers.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
McKinsey and Company
MARCH 20, 2023
Judith Spitz founded Break Through Tech to enroll more women, especially women of color, in computer science courses and connect them with companies that might otherwise overlook them.
Future of Sourcing
MARCH 20, 2023
In an exclusive article Siddharth Poddar - Practice Head, Procurement Insights at Polestar Solutions shares his insights into the need for procurement analytics maturity model, key steps to assess and improve procurement analytics maturity and how to build a sustainable procurement analytics program. It’s been 3 years since the start of Covid-19 pandemic, and it is hard to believe what all the world has gone through in these 36 months.
Everest Group
MARCH 20, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum. The panel will discuss the external forces driving growth and influencing the business services sector in Europe.
Paysquare
MARCH 20, 2023
Considering the competitive landscape of the current job markets, recruiting and onboarding new employees for your business is no longer a streamlined task. With hefty documentation, delayed onboarding process, and decentralized platform of communication between employers and new joinees, onboarding often becomes a taxing proposition. Finding the right talent for your business is crucial.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Anexa
MARCH 20, 2023
In today’s digital age, customer service continues to shape the emerging business model and define success – particularly for B2B organizations, (and for good reason). While successfully meeting the needs of individual customers (B2C) can be an art form unto itself, servicing B2B customers tends to raise the stakes. This type of service is inherently more complicated to execute, as it involves groups of people and teams that operate out of various departments.
NoonDalton
MARCH 20, 2023
Artificial Intelligence (AI) has revolutionized many industries, and outsourcing is no exception. In fact, AI has proven to be a boon for the outsourcing industry by streamlining operations and reducing costs. In this article, we’ll explore the ways in which AI is good for the outsourcing industry. Automating Repetitive Tasks One of the most significant benefits of AI is that it can automate repetitive tasks.
Infosys Consulting
MARCH 20, 2023
People are finding it harder to connect with coworkers and company culture as the way we work transforms into a hybrid working model. Experts Aksel van Elteren and Jesús Barrera call for the return of the coffee break, outlining 10 tips on how to foster relationships in a remote team. 49% of people working remotely today are finding it harder to build relationships with co-workers than they used to pre-pandemic.
Capgemini
MARCH 20, 2023
Capgemini and HighRadius – taking finance to the next level Amiya Chand 21 Mar 2023 Facebook Twitter Linkedin Capgemini’s order-to-cash solution leverages HighRadius’ AI-enabled, data-driven platform to drive real-world capital impact, enhanced efficiency, and top-line growth to your business. Managing your finance operations is challenging at the best of times.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Velocity Global
MARCH 20, 2023
Ask yourself this: What could you accomplish if you found a way to somehow attract top talent while simultaneously keeping your existing workforce engaged, productive, and—most importantly—intact? Investing in talent is part of any savvy business plan, but when economic uncertainty causes forecasts of an economic downturn or even a recession, it can feel like a pipe dream.
Infosys Consulting
MARCH 20, 2023
The game of business strategy is played in the board rooms, while the game of its execution gets orchestrated in the ‘trenches’. Strategy formulation is more of an intellectual endeavor, and execution is where ‘rubber meets the road’. Strategy’s frame of reference is top-down and outside-in, while execution is bottom-up and inside-out. For holistically delivering targeted customer and business outcomes, an ongoing alignment between strategy and execution, which is based on a continuous feedback
Microsourcing
MARCH 20, 2023
With regular market fluctuations and changes in consumer behaviour happening year to year, organizations have no choice but to pivot and strategize, adapt and change. In the coming year, businesses will need to continue to adjust to remain competitive. From security and resourcing to the way they relate to their customers, all key functions will require a rethink.
Obobo
MARCH 20, 2023
How To Make An RFP And Why Is It Important? Are you tired of wasting time and resources on vendors that don’t meet your business needs? Are you looking for a way to streamline the procurement process and ensure that you’re getting the best value for your money? Look no further than an RFP! In this blog post, we’ll explain what an RFP is, why it’s important, and how to make one that will help you find the perfect vendor for your project.
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
Everest Group
MARCH 20, 2023
The Indian IT industry, which has been facing macroeconomic challenges, might witness a further slowdown in BFSI (Banking, Financial Services, and Insurance) deals due to the recent collapse of Silicon Valley Bank (SVB). Peter Bendor- Samuel , CEO of Everest Group, told TNIE that the direct impact of the SVB crisis on the Indian IT industry will be modest but the indirect could be more significant.
.orgSource
MARCH 20, 2023
Your CMS, LMS, and AMS are chatting happily together. The team is using the new analytics software to plan more effective outreach initiatives. And, members are enjoying your responsive and customized approach. Is it time to put a wrap on digital transformation? After all, you’ve been working to improve your tech game for the last two years. Is there more to accomplish?
Everest Group
MARCH 20, 2023
In an IT marketplace marked by turbulence, inflation, and economic uncertainty, the process of contracting with vendors for technology products and services has gotten significantly more challenging for CIOs. IT leaders may find that prices are going up without an accompanying increase in benefits, with technology providers — less dependent on any one industry or geography — taking a harder line on deals, says Achint Arora , Partner at Everest Group.
UnaTerra
MARCH 20, 2023
Wednesday 26th April | 4pm GMT In today’s globalised economy, Read more The post Navigating Global Business Culture: Key Strategies for Success | Webinar appeared first on UnaTerra.
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
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