Wed.Sep 08, 2021

article thumbnail

Setting Your Sight on a Sustainable Future

The Global Small Business Blog

©iStock/metamorworks According to Xero, building a fast-growing but sustainable business means consciously managing our environmental impact, helping to build thriving communities, and cultivating an engaged workforce. That’s why Xero introduced an environmental sustainability program called Net Zero @ Xero and since 2019 has been committed to carbon neutrality, offsetting 100% of their global organization’s scope 1, 2 and 3 greenhouse gas emissions across owned and operated businesses in Austra

article thumbnail

The growing need for healthcare outsourcing

Microsourcing

When it comes to sectors feeling the strain of financial pressure, spare a thought for the men and women charged with overseeing our healthcare services. As life expectancy climbs and demand for treatment of chronic diseases and illnesses continues to soar, hospital executives have known for a long time that their cost structures have become unsustainable.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Call Center Outsourcing Should be a Priority

NoonDalton

Call center outsourcing has gained popularity over the past few years. Especially as industry titans like The Wall Street Journal, Hershey Foods, and Time Warner Inc. continue to leverage BPOs to cut costs and improve efficiency. For larger companies, call center outsourcing can be highly beneficial, and should be a priority for those looking to expand.

article thumbnail

Hiring Software Developers: What to Look For

Bydrec

As a hiring manager or CTO of a Software Development Manager, you need to understand what are the key quantifiable attributes of good software developers. Unfortunately, there is no magic formula to decide who will be a great programmer and who won't, but here are some common traits that tend to be associated with good programmers.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

What is Customer Journey Mapping?

Balbelforce

Customer journey mapping is one of those phrases that everyone has heard. Even if you’re not involved in creating journey maps, you probably know the team within your business that is. Likewise, you probably have some notion of what a customer journey map is. But when you try to picture one… it’s a slippery notion, right? Well, you’re in the right place.

article thumbnail

How Does Virtual Assistance Save Your Business Time

Offshore India Data Entry

What will be your first choice when you meet up with a requirement of assistance in coordinating your office tasks? Of course, it is appointing a personal assistant with a decent pay scale. But if there is too much to handle, do you prefer to assign more officers? Or, is it wise to do it by yourself? Let us put it this way, why cannot we identify the jobs that can get handled without physically assigned employees?

BPO 98

More Trending

article thumbnail

4 Steps To Successful Execution Of A Strategy

MicroAgility

Successful execution is what takes strategic plans and applies them in achieving organizational goals. It is the implementation process built on the day-to-day operations, systems, and structures that lead to success. However, many businesses will fail to reach their strategic goals due to gaps in between planning and execution. Much of this is a result of some widely held beliefs concerning executing strategy that are wrong.

Design 97
article thumbnail

One Foot in Two Worlds—Expert Advice on Hybrid Events, Podcasts, and AV Tech

.orgSource

Laird Crawford has straddled the virtual and in-person worlds for some time now. He edits the mumbles out of podcasts and makes people look better on video than they do in person. Over the last 25 years, Laird’s company, Ian Ryan Interactive, has been my go-to for audio-visual success. You can probably guess that in […]. The post One Foot in Two Worlds—Expert Advice on Hybrid Events, Podcasts, and AV Tech appeared first on.orgSource.

85
article thumbnail

Looking ahead: the near future of technology in retail

The Scalers

CONTENTS New technology in retail trends emerge 1. Digital twins 2. Augmented and virtual reality 3. The reemergence of QR-code shopping 4. Going ‘frictionless first’ Shopping in a seller’s market Technology in retail: a conclusion. It’s been 18 months since the world got thrust into pandemic pandemonium with the outbreak of Covid and the successive worldwide lockdowns.

Retail 84
article thumbnail

Video Interpretation Services: Why This is Important for Our New Normal

Akorbi

The COVID-19 pandemic has changed the way we think about communication. Pre-pandemic, gathering, or providing services in person was considered the best option for effective communication and customer service. But the pandemic challenged us to find creative ways to communicate remotely while still offering quality services to customers. . Video remote interpretation (VRI) is an excellent way for businesses to adapt to the growing movement toward remote services.

Service 69
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Third-Party Cookies on Chrome: Preparing for a Cookieless Future

Transperfect

In case you haven't heard, third-party cookies are about to become a thing of the past. Google's Chrome Browser was originally slated to stop supporting third-party cookies beginning in 2022. However, that was recently pushed back to 2023. It’s important to note this is merely a delay—not a full pardon for marketers. Will this policy shift eliminate a marketer’s ability to track online users?

article thumbnail

Why you need call center outsourcing - seven reasons

Influx

It is crucial for any business to deliver impactful service across all customer touchpoints so that your customers are heard, helped, and happy. Satisfied customers lead to business growth. Influx’s Digital Shopping Trends Report 2021 on US customers reveals that: 86% are more likely to repeat purchase from brands that consistantly deliver great online customer service. 61% recommend brands to friends and family after great customer support experiences. 76% stop buying from brands after two or m

article thumbnail

Supply & Demand Chain Executive, “Tail Spend Becomes Increasing Focus for Companies,”

The Hackett Group

In the past five years, tail spend has become an increasing area of focus for companies thanks to supplier risk, operational risk and bloated costs, according to a study released by Fairmarkit and The Hackett Group. Share. Tweet. Share. The post Supply & Demand Chain Executive, “Tail Spend Becomes Increasing Focus for Companies,” first appeared on The Hackett Group.

52
article thumbnail

Why “Made in Mexico” Is the Future of Manufacturing

Ivemsa

Manufacturers making the move from China to Mexico continue to be on the rise due to supply chain interruptions between the U.S. and China. With China being at the center of the pandemic in 2020, freight costs increased and shipments were delayed or canceled due to the global shutdown and a weakened supply chain. Although, as of 2019, Mexico had already surpassed China as the top trading partner to the U.S. with the trend continuing into 2021 and beyond.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

5 Important Qualities of Your First (or Next) Call Center Vendor

VXI

Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call center vendor and making use of call center services may be the most important decision you have to make for your company. There are several valuable benefits that business process outsourcing services may be able to help you with.

article thumbnail

Business Plan Financial Projections: How To Create Accurate Targets

Planergy Software

Small businesses and startups have a lot riding on their ability to create effective and accurate financial projections as part of their business plan. Solid financials are a strong enticement for investors, after all, and can help new businesses chart a course that will take them beyond the legendendarily difficult first year and into a productive and profitable future.

Finance 52
article thumbnail

Velocity Global adds tech talent acquisition veteran Kokoro Robinson to double its global team

Velocity Global

DENVER, September 8, 2021 —. Robinson joins Velocity Global from Stack Overflow. Velocity Global to double its worldwide team of 400 over next year. Robinson is a two-time Velocity Global client. Velocity Global, the leading provider of global employment solutions, today announced it welcomed Kokoro Robinson as its vice president of Talent Acquisition.

Jobbing 52
article thumbnail

The Transformative Role of Hyperautomation Across Industries

V-Soft Consulting

Hyperautomation is gaining widespread acceptance in the business community since Gartner coined it in its Top Strategic Technology Trends for 2021 report. As a digital transformation and automation initiative, this approach seeks to automate everything that can be automated. Hyperautomation takes automation to the next level by bringing together various digital transformation technologies including AI, ML, NLP, and Process Mining to automate and streamline processes to increase efficiency and cu

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Dyanix & ScaleHub present: Harness the power of crowdsourcing to reduce costs and boost accuracy

ScaleHub

Join Dyanix & ScaleHub for an informative webinar on scaling your enterprise effectively. Tuesday, September 14th at 11:00 AM CEST. It often feels like scaling an operation comes at a high cost. Business success is rewarded with substantial growth. But growth means more data. Data means having an effective way to process that data and do so accurately to meet government and financial regulations.

article thumbnail

Employee Spotlight Toronto: Heather Nasri-Barrington

V-Soft Consulting

This month's spotlight features Heather Nasri-Barrington, a key member of V-Soft's Human Resources department. Heather has been recognized as a Top Performer many times and is a shining example of many of V-Soft core values. We got to know Heather a little more - what she likes to do in her free time with her family and some of her hobbies.

article thumbnail

Winkl case study: Instant live chat support with a 94% customer feedback rating

Influx

View all case studies. Ready to try Influx? Contact sales. About Winkl: Winkl is a direct to consumer mattress startup launched in 2019. On a mission to fix the mattress industry – they deliver quality sleep, you can order online, at a great price. Influx team setup: Email and live chat. 20/7 coverage. Support as a Service across 3 regions. Influx team results: 1m 15s first response time average.

article thumbnail

CGS Adds Strength and Expertise to Learning Team by Naming Industry Executive Regina Nowlan as Senior Learning Strategist

CGS Inc

09/08/2021. New York, NY – September 8, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that Regina Nowlan, who has more than 25 years of Learning & Development (L&D) experience, to the newly created position of Senior Learning Strategist. She will report to Doug Stephen, president of the Learning division, which has continued to expand its services to Fortune 500 companies globally, providing award-winning custom tech

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

How to Create an HR Application in 2021? [A Detailed Overview]

SPD Load

Interested in how much does it cost to develop a custom HR management system?

article thumbnail

What are the Top Customer Support Outsourcing Services in the Philippines?

Magellan Solutions

With the number of Customer Support Outsourcing Services in the country, what is the best? Well the answer to that is, it depends. Customer support is so broad that it can also encompass IT, Marketing and HR services. There is really no possible way to rank all of the customer outsourcing services in the country as each SMEs and large company has different needs and demands.

article thumbnail

Customer Service Outsourcing: 10 Questions To Ask Before Making The Decision

Mattsen Kumar

The pool of people mulling over the idea of outsourcing some of their business responsibilities and opportunities have been increasing. As per the latest statistics , around 40% of the helpdesk positions are outsourced in the BFSI industry. You have landed in the right place if you are one of those people because this article answers some of the most influential and necessary questions that you should be knowing about before making decisions relating to customer service outsourcing.

article thumbnail

Moving Away From Manual Payroll Processing

Immedus

Over the past 18 months, we have experienced a profound change in both our personal and professional lives. Along with restrictions and the wearing of face masks, one of the universal impacts of the pandemic was how it shattered old paradigms about how we work. For large volumes of people, the transition to working from home was the single most significant shift or evolution in their work style in perhaps their career.

Payroll 52
article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.