Tue.Dec 06, 2022

article thumbnail

Designers Are Your Anchor In An Uncertain Economy

Forrester Digital Transformation

As we head into another year of economic uncertainty, panic and fear seem to be gripping many organizations. From mass layoffs in the tech sector to hiring freezes, the world of CX has a right to be concerned. However, given the shifts in design awareness and transitions over the last decade from “what it looks like” to “how it works” we predict that designers and the experience design community will be more important than ever.

Design 246
article thumbnail

What's Holding Businesses Back on Sustainability? (wegginar® 12/7/22)

The Global Small Business Blog

©2022 Women Entrepreneurs Grow Global®. All rights reserved. Devry Boughner Vorwerk is a well-known global C-suite food executive and corporate officer, having served as Chief Communications Officer and Global Head of Corporate Affairs at Cargill and as Chief Corporate Affairs Officer at Grubhub. More importantly, she is also a sustainability global entrepreneur, founding DevryBV Sustainable Strategies, her own strategy and advisory company; serving on the Advisory Board of Culinary Sciences, In

Advisory 208
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Good News/Bad News About VoC And CX Measurement Practices

Forrester Digital Transformation

“Help us help you.” This was the call to action we put out in July and August of 2022 to voice-of-the-customer (VoC) and customer experience (CX) measurement leaders around the world. We asked CX professionals responsible for VoC and CX measurement activities to tell us about their teams’ scope and structure, practices, and challenges. In […].

130
130
article thumbnail

African banking: The productivity opportunity

McKinsey and Company

African banks can increase their productivity to enhance competitiveness, build resilience, and deliver new value to customers—even in the face of a tightening global business environment.

Banking 103
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Cloud Cost Management Is Key For Apptio

Forrester Digital Transformation

Apptio, a pioneer in the technology business management (TBM) field, welcomed some 1,000-plus in-person attendees to its annual conference November 7–9, 2022, in Austin, Texas. Now years in the running, the company launched TBM and the Technology Business Management Council, a quasi-user group and think tank for viewing, understanding, and analyzing IT cost data.

article thumbnail

The future is now: Unlocking the promise of AI in industrials

McKinsey and Company

Five proven use cases show how artificial intelligence is creating value for advanced industrial companies.

129
129

More Trending

article thumbnail

Products, Platforms and Eco systems, a natural evolution part-1

comeMakeit

Tech companies with platform business models have consistently outperformed others in the past decade or even more. Hence, every company is now aspiring to be a platform company. As a part of the custom research powered with Xebia, Kiran Madhunapantula, co-founder and COO of coMakeIT, part of Xebia, and Sundar Sarangan, Executive Director, ISG Research, engaged in an insightful discussion.

article thumbnail

A Recap Of 115 Retail Website Promotions On Black Friday And Cyber Monday 2022

Forrester Digital Transformation

We reviewed 115 retailer and brand home pages during Black Friday and Cyber Monday. Read our takeaways.

Retail 130
article thumbnail

Commit to Your Team’s Success—They’ll Return the Favor

.orgSource

When you are the leader, you drive the team dynamics. Others take their cues from your behavior. This is an unavoidable consequence of being the boss. We feel at ease with people who are like us. So, it’s easy to promote this self-centered perspective without realizing it. But CEOs who head exceptional teams reject an […]. The post Commit to Your Team’s Success—They’ll Return the Favor appeared first on.orgSource.

98
article thumbnail

New Report – Offshore BPO Confidence Index 2022

Intelligent Sourcing

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study assessed their respective […].

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Building digital platforms to enable advanced air mobility

McKinsey and Company

Advanced air mobility could revolutionize passenger transportation, and the digital platforms that support it must be equally innovative.

90
article thumbnail

Perficient Colleagues Celebrate Giving Tuesday Around the Globe

Perficient Digital Transformation

Our colleagues are passionate about making a positive impact through giving back in their local communities. Giving Tuesday is a day that embraces global generosity and encourages individuals and organizations to give back in whatever ways they can, and many Perficient colleagues fully embraced the holiday. Several colleagues from around the world shared how they celebrated Giving Tuesday.

article thumbnail

European machinery companies: Opportunities in recovery from crisis

McKinsey and Company

McKinsey benchmark data highlight challenges for European machinery companies. A response focused on supply chains and sustainability can help.

84
article thumbnail

[Webinar] Journey Science: The Next Frontier in Data-Driven Customer Experiences

Perficient Digital Transformation

Webinar: Explore Journey Science on Wednesday, December 14th at 12 pm EST. As customers interact with your brand, they expect frictionless experiences across every channel and touchpoint. However, many organizations struggle to piece it all together and fail to meet customer expectations. Journey science is a cross-functional discipline that combines research-based insights with. data-driven evidence in order to understand, predict, and optimize the customer journey at every touchpoint.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

The McKinsey Crossword: A One and a Two and a One and a Two and a One | No. 105

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

71
article thumbnail

 Amazon Connect Dynamic Menus from a Document Upload

Perficient Digital Transformation

Our consultant team of Amazon Connect experts worked together to creatively solve an interesting business use case for one of our clients. We were presented with a scenario that required business users to dynamically update their IVR menus, while not being able to directly access the call center system. This business team also needed the ability to quickly and frequently change the order of their menu options.

article thumbnail

Author Talks: After founding Grubhub, Mike Evans is still hungry

McKinsey and Company

Grubhub cofounder Mike Evans shares how he started one of the largest food delivery companies in the world and advises budding entrepreneurs on finding success.

article thumbnail

Products, Platforms, and Ecosystems – A Natural Evolution

comeMakeit

Tech companies with platform business models have consistently outperformed others in the past decade or even more. Hence, every company is now aspiring to be a platform company. As a part of the custom research powered with Xebia, Kiran Madhunapantula, co-founder and COO of coMakeIT, part of Xebia, and Sundar Sarangan, Executive Director, ISG Research, engaged in an insightful discussion.

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Addressing the revolving door in risk

McKinsey and Company

As the field of risk management evolves, the value proposition for employees has to evolve as well.

article thumbnail

7 Expert Recommended Data Observability Tools | In the News

Everest Group

Analysts and end users have sought data observability for years, but a recent shift has changed how business processes use these tools, leaving organizations with plenty to consider when selecting which tool is best to use and if the commercial investment is worth it. “Investments in commercial data observability tools and initiatives need to be made from the perspective of the overall business, internal users, and customers,” said Alisha Mittal , a Vice President in IT services at E

Service 52
article thumbnail

What Are The Advantages Of Management Contracts?

Obobo

What Are The Advantages Of Management Contracts? Contract management is the process of identifying, negotiating, and monitoring contracts to ensure they are beneficial for all parties involved. A management contract is a type of agreement in which one party agrees to manage another party’s property, business, or financial affairs. Management contracts can be used in a variety of industries and contexts.

article thumbnail

Experience Reigns Supreme in the Talent War | In the News

Everest Group

Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Everest Group projects that this focus on employee experience, reskilling, and digital transformation will drive a 7-9% growth in the MPHRO market by 2026.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Why Property Management Firms are Paying More Suppliers Electronically

IPS

Paying suppliers used to mean printing and mailing checks. But that has changed for property management firms with the shift to remote and hybrid work.

article thumbnail

The ‘Dark Side of the Moon’ in Enterprises | In the News

Everest Group

Most CXOs globally are focused on growing revenue, optimizing costs, managing risk and compliance, and delivering superior customer, employee, and ecosystem experiences. Despite all of this, a McKinsey study suggests that 70% of transformation programs do not deliver the desired business outcomes. An Everest Group report validates this further, finding that 68% of enterprises undertaking transformations have not realized their envisioned goals.

article thumbnail

Treasury & Risk, “Why Payment Terms Are Shrinking,”

The Hackett Group

As interest rates, inflation, and supply chain issues drive a reprioritization of working capital management in all kinds of companies, large organizations’ DPO is falling for the first time in a decade. With insights from The Hackett Group’s working capital research, and our own Istvan Bodo The post <strong>Treasury & Risk, “Why Payment Terms Are Shrinking,”</strong> appeared first on The Hackett Group.

article thumbnail

Quantum Progress: How IBM, Microsoft, Google, and Intel Compare | In the News

Everest Group

Established enterprise leaders like IBM, Microsoft, and Google continue to make progress in quantum computing. As a result, quantum computers are getting bigger and achieving advantages over traditional tech in limited circumstances. Sandeep Pattathil, a Senior Analyst at IT advisory firm, Everest Group, told VentureBeat that IBM has a clear-cut roadmap for achieving large-scale, practical quantum computing with plans to have a 1,000-qubit computer in place by 2023 and has so far met all their m

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

article thumbnail

Controlling eNews (DACH): “Hackett study: European Companies Significantly Reduced SG&A Expenses in 2021“

The Hackett Group

In German. After many years of stability in selling, general and administrative (SG&A) costs, European companies dramatically improved their efficiency in 2021, cutting SG&A expenses by nearly 7% in response to an increasingly challenging business environment, according to new research from The Hackett Group. The post <strong>Controlling eNews (DACH): “Hackett study: European Companies Significantly Reduced SG&A Expenses in 2021“</strong> appeared first on The Hackett

article thumbnail

7 Expert Recommended Data Observability Tools | In the News

Everest Group

Analysts and end users have sought data observability for years, but a recent shift has changed how business processes use these tools, leaving organizations with plenty to consider when selecting which tool is best to use and if the commercial investment is worth it. “Investments in commercial data observability tools and initiatives need to be made from the perspective of the overall business, internal users, and customers,” said Alisha Mittal , a Vice President in IT services at E

Service 52
article thumbnail

Successful Governance in Procurement

SIG Speaks

SIG University Certified Supplier Management Professional (CSMP) program graduate Cathy Rutherford describes how curcial Governance is in a procurement organization and how it can transform your team for the better. . Governance is essential as it determines the value that Procurement can provide to the business, whether saving money, avoiding risks, or achieving broader business objectives such as innovation or time-to-market improvements.

article thumbnail

New Enterprise Learning Tools Put Employees in Control | In the News

Everest Group

Before the COVID-19 pandemic, online learning and a growing category of “learning experience platforms” were already taking off, augmenting and sometimes replacing stodgy learning management systems that had been around for decades. Priyanka Mitra , Practice Director at research firm Everest Group, said AI plays a crucial role in shifting learning from a one-size-fits-all approach to a more personalized experience for each employee.

article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.