Tue.Dec 13, 2022

article thumbnail

Do the Benefits of Globalization Outweigh the Geopolitical Problems It Has Helped Create?

The Global Small Business Blog

©iStock/Nuthawut Somsuk Economic Counselor and the Director of Research of the IMF Pierre Olivier Gourinchas’ warning from the IMF’s World Economic Outlook in October 2022 underlined the significant slowdown in the global economy – and the reliance on global trade to function. It raised questions about whether the many benefits of globalization outweigh the geopolitical problems it has helped create.

Research 194
article thumbnail

What Are The Top 10 Features Your Help Desk Ticketing System Must Have?

31 West

Startups might get away with the business email as the only source of communication between the staff and clients. But as your business scales and the sales figure multiplies, the outdated solution won’t be effective in catering to the increasing queries and complaints. You don’t want users to wait for days to get answers to their simple questions. Your business needs a killer ticketing system that streamlines ticket management and handles your user concerns efficiently.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CMOs Drive Growth With Media Inclusivity

Forrester Digital Transformation

After the 2020 murder of George Floyd, brands and agencies swiftly made bold commitments to invest in Black-owned media companies. The goal? To better reflect the diversity of brands’ audiences and create a more equitable media ecosystem. While well-intentioned, it too narrowly focused media dollars solely on minority-owned media groups and away from other critical […].

Marketing 130
article thumbnail

How QSRs Can Build Better Brand Loyalty And Revenue With Exceptional Customer Experiences

Simplr

Despite pandemic-induced operational changes, the fundamentals of a great restaurant business remain the same: create exceptional experiences that keep customers hungry for more. Serving the best experience for the NOW Customer is a tall order, however, as they don’t just want— but expect —the easiest, most delightful experience possible. While many major Quick Service and Fast Casual Restaurants are doing many things right, there are still massive opportunities for brands to stand out from thei

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

How To Get Executives To Buy In To CX Transformation

Forrester Digital Transformation

Win support for customer experience transformation by connecting CX to financial goals. Learn how to craft a compelling CX business case, with examples.

130
130
article thumbnail

Building a competitive solar-PV supply chain in Europe

McKinsey and Company

Can European businesses achieve a competitive position in the global solar-PV supply chain and strengthen Europe’s energy transition and resilience? It’s challenging but a potential pathway exists.

98

More Trending

article thumbnail

Guide to Power BI Visuals

Perficient Digital Transformation

Introduction. Without the right visuals, your Power BI report is redundant. To showcase powerful insights you need to understand when and how to use different visuals so that you can avoid wasting valuable time on building reports that don’t make an impact. We’ll walk through the process we use to decide which visuals to use to showcase different insights, allowing you to correctly apply and design visuals in your reports so that you are implementing best practices and driving clear

article thumbnail

We Have Liftoff! Effective Customer Onboarding Is The Launchpad To Customer Value

Forrester Digital Transformation

Customer onboarding is critical for successful adoption, revenue retention, and growth.

Research 130
article thumbnail

Author Talks: What it means to run ‘while Black’

McKinsey and Company

Activist Alison Mariella Désir dismantles the Whiteness of long-distance running and the dangers of taking up space as a Black person in America: “There’s nothing micro about these aggressions.”.

78
article thumbnail

R&D Tax Credit Questionnaire

inDinero

The R&D tax credit, formally known as the Credit for Increasing Research Activities, represents a significant opportunity for innovative businesses to reduce their federal tax liability. According to the Organization for Economic Co-operation and Development, more than 25,000 businesses across the country receive some tax relief from this program every year.

Payroll 75
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Educate… Incubate… Innovate…

Perficient Digital Transformation

Our WiT group planned an all-new event this November to encourage, educate and explore more about the role of women in technology. The guest speakers were Pavithra Vasudevan and Shubanjali Sharma (Directors of Women Who Code , Chennai Chapter). Key Takeaways: The success rate of Women in Top Positions of companies has increased from 10% in 2016 to 33% in 2022.

69
article thumbnail

Every company is a software company: Six ‘must dos’ to succeed

McKinsey and Company

As software transforms every industry, leaders must turn to a new playbook.

Software 110
article thumbnail

Tested and Proven Rules of Phone Etiquette for Leading Call Center Service.

Go4Customer

A telephone answering service has always been in every organization from the beginning. Strong communication skill is sacrosanct in every company. Whether you are speaking to a low-level, mid-level, or higher-level entity or person, you must ensure a good impression on everyone with whom you conversate. Your way of speech, tonality, choice of words, pitch, and body language reflect a lot about your personality so, you need to be present.

article thumbnail

The Committed Innovator: The future of Israel’s start-up ecosystem

McKinsey and Company

Based on past successes within the world’s third-largest start-up ecosystem, two innovation leaders see technological and cultural change as catalysts for future growth.

Finance 73
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

A Stitch In Time: How Enterprises Are Moving Towards Sustainability

Zinnov

by Ben Tamblyn, Vice President and Chief Communications Officer; Holly Anderson, Vice President – Product Marketing, Nintex; Nischay Mittal, Partner, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov; Aayra Angrish, Consultant, Zinnov. The warning bells for climate change have been ringing for decades now. From droughts to floods, earthquakes to tsunamis — the frequency and magnitude of such natural disasters has seen a steep incline.

article thumbnail

Building a Better Loyalty Program (and the Reward for Getting It Right)

Blue Ocean

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology… and probably more. Salesforce research says consumers like us belong to 4.3 loyalty programs on average. And you’re probably spending a decent amount of money at those places. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members,

Retail 59
article thumbnail

Inflation-weary Americans are increasingly pessimistic about the economy

McKinsey and Company

High prices and low expectations: The job market still may be strong, but lingering economic conditions are taking a toll on the outlook of American households.

Jobbing 65
article thumbnail

The Hackett Group, Inc. Announces Final Results of Its $120 Million Dutch Auction Tender Offer

The Hackett Group

MIAMI, FL – December 13, 2022 – The Hackett Group, Inc. (NASDAQ: HCKT) (“Hackett” or the “Company”), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class performance, today announced the final results of its modified “Dutch auction” tender offer (the “Offer”) to purchase up to $120 million in value of its common stock, par value $0.001 per share (the “Common Stock”), which expired at 12:00 midnight, New York City time,

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

How start-ups can manage uncertain times: Insights from leading European venture capitalists

McKinsey and Company

Start-ups are shifting their focus from fast-paced growth toward sustainable economics amid global headwinds. Four prominent European venture capitalists discuss how founders and funders can play the long game.

article thumbnail

Agile software development: what you need to know and how it facilitates adaptability within your company

Wirtek

The Agile methodology has been gaining popularity ever since the birth of the Agile Manifesto almost two decades ago. While many software companies today swear by the Agile methodology for building software, there are pros and cons to building software the Agile way. In this article, we’ll explore what the Agile philosophy is, the pros and cons of Agile software development, as well as our own experience with Agile.

article thumbnail

How to partner customer success and marketing departments

Influx

Customer success is vital to long-term revenue growth. Foundationally, it is designed to drive retention. When paired with marketing, both of these teams can inspire one another to create stronger campaigns and more effective strategies that increase both new leads and retention rates. . What is customer success? . Where customer support is reactive, customer success is proactive.

article thumbnail

The complete guide to outsourced web development

Microsourcing

It is difficult to know which statistic is more jaw-dropping. On one hand, a recent analysis of the online world revealed there are almost two billion websites 1 across the internet. On the other, a separate investigation has revealed 252,000 new websites are created every day 2. Throw in the fact that more than 7 million apps are now available 3 across iOS and Android platforms and it is clear the digital environment is busier than Times Square on New Year's Eve.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

What to expect? Slow Growth vs Recession?

Premier BPO

Expectations from the Feds . Feds are currently laser focused on breaking inflation. Increasing interest rates by 75 basis points is the new 25 these days. Which means that the interest rate makes further hike by 1.5% by the end of 2022. Fed Chair Jerome Powell said that despite the supply side healing, inflation has not really come down against their expectations.

Banking 52
article thumbnail

What is Best Alternative To A Negotiated Agreement (Batna)? Definition

Obobo

What is Best Alternative To A Negotiated Agreement (Batna)? Definition. Have you ever been in a situation where you felt like you had no choice but to accept the terms being offered to you? This is a common feeling in many negotiation situations, but it doesn’t have to be this way. By understanding and utilizing your BATNA, you can have more power and control in any negotiation.

52
article thumbnail

The McKinsey Crossword: 90210 | No. 106

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

55
article thumbnail

What is Category Management? Definition

Obobo

What is Category Management? Definition. Category management is the process of managing a product category as a business unit. This includes understanding consumer needs and desires, analyzing category sales data, developing a category strategy, and executing that strategy to grow sales and profits. Category management is a key part of retailing, as it allows retailers to optimize their product mix and maximize profits.

article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

article thumbnail

How grocers could use sustainability to transform Asian food systems

McKinsey and Company

Grocers need to develop sustainability transition plans and think more broadly about the role they can play in encouraging change across the full value chain.

Retail 58
article thumbnail

What are Contracting Authorities? Definition

Obobo

What are Contracting Authorities? Definition. When it comes to government contracting, there are a lot of different terms and organizations that can be involved. One of the most important groups in the process is known as contracting authorities. But what exactly are they? In this blog post, we will explore the definition of contracting authorities and their role in government contracts.

article thumbnail

The state of grocery in Southeast Asia

McKinsey and Company

A series of emerging trends will put pressure on modern grocery retailers to adapt. Five “resets” hold the key to continued growth.

Retail 56
article thumbnail

What is Third Park Risk Management? Definition

Obobo

What is Third Park Risk Management? Definition. First, let’s start with understanding what risk management is. Risk management is the process of identifying, assessing, and controlling risks. In other words, it’s a way to protect yourself and your business from potential liabilities. Now that we have a general understanding of risk management, let’s talk about third party risk management (TPRM).

article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.