Thu.Sep 30, 2021

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How Accurate Were Our Predictions For 2021?

Forrester Digital Transformation

As we prepare to kick off Predictions 2022 on Tuesday, October 26, we reviewed our predictions for 2021. The punchline: We got it mostly right. And we missed a few too. Here’s a look at the biggest hits and misses from our predictions for 2021.

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5 Tips to Make Better Preparation for Your E-Learning Project Outsourcing

Groove Technology

E-learning project outsourcing is a wise decision for various reasons, not the least of which is that you will receive a high-quality and professional training course. Your course can also include the most up-to-date technical and interactive features. Furthermore, it will be designed to maximize your return on investment. E-Learning Project Outsourcing Is A Wise Decision For A Variety Of Reasons.

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Five Perspective Shifts Sales And Revenue Operations Leaders Need To Make In 2022

Forrester Digital Transformation

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

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The Covid Resilience Ranking: The Best and Worst Countries to Be

The Global Small Business Blog

©iStock/ismagilov The Covid Resilience Ranking is a monthly snapshot of where the virus is being handled the most effectively with the least social and economic upheaval. Compiled using 12 data indicators that span virus containment, the quality of healthcare, vaccination coverage, overall mortality and progress toward restarting travel and easing border curbs, the Ranking captures which of the world’s biggest 53 economies are responding best—and worst—to the same once-in-a-generation threat.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Marketing Operations Wears Many Hats: Find The Best Fit For 2022

Forrester Digital Transformation

Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.

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How top tech trends will transform insurance

McKinsey and Company

Over the next decade, the fully tech-enabled insurer will bear little resemblance to today’s organization. Five trends, individually and in combination, will have a seismic impact.

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More Trending

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Global perspectives on insurtechs

McKinsey and Company

The growth of insurtechs is driving innovation and disruption in the industry. Four McKinsey experts discuss the current state and the future evolution of the field.

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Blue Prism Group To Merge With Tibco

Forrester Digital Transformation

Private equity firm Vista Equity Partners just announced it will acquire robotic process automation (RPA) software company Blue Prism Group. It plans to merge Blue Prism into Tibco Software, which it already owns. Forrester’s Automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumb’s up.” A big value […].

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This time it’s personal: Shaping the ‘new possible’ through employee experience

McKinsey and Company

In an era of workplace upheaval, companies that create tailored, authentic experiences strengthen employee purpose, ignite energy, and elevate organization-wide performance.

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Modern Information Technology Adoption: Know How To Evaluate and Embrace It

Amzur

Reading Time: 9 minutes. Technology is the focal point for any business growth in the current digital era. With the evolution of technology, businesses have been embracing modern tech trends to accelerate their digital landscape and strategies to flourish and nurture customers. . On the other hand, modern technology disruptors like cloud, artificial intelligence, and IoT have triggered the need for digital experience and real-time analytics.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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3 Common Mistakes in Ecommerce Customer Service

Simplr

Simplr’s State of Ecommerce Customer Service 2021 report reveals costly gaps across nearly 1,500 online brands. 2021 is the year of the NOW Customer. They want everything on-demand and in their hands. As the demand for online shopping skyrocketed in 2020 and 2021, customer service has become one of the most critical aspects of ecommerce business.

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Virtual Receptionist Services Payment Package For SMEs

Magellan Solutions

How much do virtual receptionist services cost? How much does a virtual receptionist solution cost? Answering this is quite tricky because call centers not only charge different rates, but have unique pricing structures, plans, and billing models. . Virtual receptionists can range anywhere from $25 to over $3,000 per month. Hidden fees and upcharges for different service levels may turn an affordable solution into a money pit. .

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BPO vs BPM – 4 Key Differences All SMBs Need to Know

Provana

Over the years, outsourcing models have moved away from simple call centers where it started, and now involves a wide range of business processes, including sophisticated, fully-trained employees. This means today outsourcing can take many forms, including Business Process Outsourcing (BPO) and Business Process Management (BPM). While the difference between BPO and BPM may seem arbitrary, small and mid-size businesses (SMBs) need to understand how one is different from the other to make the most

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Challenges to Consider During Your Enterprise Mobility Planning

V-Soft Consulting

Enterprise mobility is key to delivering seamless enterprise applications, services and data. Enterprises work hard to adopt mobile strategies to improve customer and employee experience. In this process, it is important to have a deep understanding of the various challenges of implementing mobile solutions. In the article we will discuss the challenges of enterprise mobility implementation.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Could Your Business Partners Be Offering More Risk than Support? | Webinar

Everest Group

LIVE WEBINAR. Could Your Business Partners Be Offering More Risk than Support? September 30, 2021 |. 9 AM CDT | 10 AM EDT | 3 PM BST | 7:30 PM IST. Cybersecurity attacks are constantly in the headlines. And while companies are indeed developing robust programs to face those challenging threats, focusing on your assets alone is no longer enough. Today, many companies exceed more than 150,000 external vendors to help run their business.

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The Future of Digital Innovation in China: Megatrends Shaping One of the World’s Fastest Evolving Digital Ecosystems

McKinsey and Company

The paths taken by Chinese companies have relevant implications for other digital and traditional players as they craft their strategies.

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How businesses who  prioritize CX drive 3x more revenue growth 

IBM Services

IBM and Adobe wanted to learn how businesses are prioritizing customer experience and tracking business results as they emerge from the shadow of the pandemic and move forward with digital transformation. The two companies partnered with the IBM Institute for Business Value (IBV) report to develop Optimizing Your DXP Capabilities , the first report co-authored and co-branded with an IBM partner.

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A manufacturing footprint fit for the future, via advanced analytics

McKinsey and Company

Consumer-goods companies are under pressure to optimize manufacturing for the next normal. Advanced analytics could drive significant impact for their complex footprints and portfolios.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Global Help Desk Services

Customer service call scripts are a tried-and-true way to improve performance and provide a consistently good experience. But using them successfully isn’t always easy. As you develop your own IT help desk customer service call scripts, these best practices (from our very own Service Desk Manager) will get you big results.

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Ely Adora: Confidence Beyond The Comfort Zone

AS White Global

Describing himself as a ‘shy type’, Ely has levelled up his skills through the years to become an effective Team Leader at EML BAS. As his career grew alongside ASW’s success through the years, Ely is thankful for the support and the valuable lessons he has learned to become a dependable leader to his team. Hi Ely! Tell us something about yourself. I’m Elizalde Adora, Jr but you can just call me Ely.

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Consolidate, coordinate, accelerate — for Axcelinno, partnership is a strategic decision

IBM Business Partners

Global software company and IBM Business Partner Axcelinno recognizes that it takes innovative technologies to succeed. Axcelinno’s mission is to help companies gain a competitive advantage by solving today’s challenges with innovative, comprehensive technology and hands-on mentoring. Using leading edge technology platforms combined with custom software development, Agile, and DevOps practices, Axcelinno helps solve the toughest challenges by creating exceptional digital experiences

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How A Beer Company and A Country Music Star Demonstrate the Value of User-Generated Content

Affirma

A translucent green bottle with a red star—is there anything better than a bottle of Heineken after a long day? Many beer aficionados don’t think so. For 150 years, Heineken Lager Beer has been the centerpiece of many summer get-togethers, barbecues, and family reunions. Much like Budweiser, Corona, or Modelo, Heineken has been a household name for decades.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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There’s more to love at CommunityLIVE 2021 Find out what’s new: Experience the latest in innovation, education and inspiration

Hyland

... The post There’s more to love at CommunityLIVE 2021 <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Find out what’s new: Experience the latest in innovation, education and inspiration</span> appeared first on The Hyland Blog.

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Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Global Help Desk Services

Customer service call scripts are a tried-and-true way to improve performance and provide a consistently good experience. But using them successfully isn’t always easy. As you develop your own IT help desk customer service call scripts, these best practices (from our very own Service Desk Manager) will get you big results.

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The Journey From Quality Assurance to Engineering | Webinar

Everest Group

Everest Group’s Alisha Mittal will share her insights on ValueLabs upcoming webinar, The Journey From Quality Assurance to Engineering, as they explore Quality Engineering (QE). Join this webinar to learn: How to integrate QE within your organization and assess how ready your organization is for QE. How to implement intelligent testing with AI in QE to accelerate and enhance your QA practices.

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Hiding Fees in the Transparent Age Is Just Bad Business

RampRate

Join us on LinkedIn - Facebook - Twitter - Google Plus. Join us on LinkedIn - Facebook - Twitter - Google Plus.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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What’s the Best Way to Manage Your Bots?

Automation Anywhere

Robotic Process Automation (RPA) is one of the fastest-growing technologies in business today. It’s been proven to reduce costs, improve worker productivity and satisfaction, and eliminate errors. And among other benefits, many leading RPA solutions have low-code user interfaces that allow business users with no programming experience to build their bots.

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A New Standard for Interacting With the Web: Beyond the Keyboard and Screen Reader

Perficient Digital Transformation

Every person using the web has different abilities when it comes to reading and interacting with online content. Naturally, they have varied needs as well. In this article, we’ll carry forward the theme we started in part one and part two of this series – the importance of a keyboard or screen reader ( robust forms of technology ) that make information like forms, videos, images, content, menus, and links accessible to people with different abilities.

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Become A Global Business Through Multilingual Call Center Services

Magellan Solutions

Cater to customers in various languages with multilingual call center services. Globalization and the need to accommodate customers no matter where they are pushed the exponential need for multilingual call center services. Nowadays, customers are expecting they can talk to your business in their native tongue. This is not only expected from industry players but also from startups and SMEs who want to achieve a global market reach.

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Ally Shoring Is Strengthening Ties Between the U.S. and Mexico

Ivemsa

Ally shoring, as defined by the U.S.-Mexico Foundation, is “the process by which countries rework critical supply chains and source essential materials, goods, and services among and between trusted democratic partners and allies, with a focus on investing in the short- and long-term relationships that protect and enhance joint economic and national security.”.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.